Payment Failed While Subscribing to Spotify Premium (3-Month Free Trial)

[Vikum_K]

Plan:
Free (attempting to upgrade to Premium)

Country:
Sri Lanka

Device:

Windows 11 PC

Operating System:
Windows 11

My Question or Issue:
I attempted to subscribe to Spotify Premium under the 3-month free trial offer, but my payment failed. I received the message:
“The payment failed. Please try again, use a different payment card or a different payment method.”

I’ve verified that:

• My card has sufficient funds.
• My card supports online and international transactions.
• My Spotify account country matches my card's billing country.

I also tried clearing my browser cache and using a different device, but the issue persists. Could you please assist me in resolving this issue or guide me on alternative steps to activate the trial?

[Maxim]

Hey @Vikum_K,

Thanks for coming to the Community and for trying all those troubleshooting steps so far.

I recommend reaching out to Support, as they'll be able to take a look into your account and see if there's anything preventing you from completing the transaction: https://www.spotify.com/about-us/contact/ 🙂