Why can't I log in?

[5573SG]

I was using Spotify this morning but suddenly this afternoon I have been logged out of all devices and cannot log back in. I tried the reset password option but I do not receive any mail. There is nothing in my spam folder. I can receive from other mail accounts so it's not an email problem. What can I do to get logged back in?
Note: I am using a separate account to log this issue since I can't log in with my real account to log it from there!
Why is there no real support?

[5573SG]

My real account username is ****.

[Alex · Accepted solution]

Hi there @5573SG,

Welcome to the Community!

Sounds like your account might have been disabled by our system due to some type of fraudulent activity. This is why you can't log in and reset your password. If that's the case, you should have received an email from Spotify, notifying you about this. The email should contain a list of actions that can be taken next, depending on the circumstances. 

Can you check your email and the spam/ junk folders for such an email? If you can't find one, you can reach out to our customer support team through one of the channels here. They can have a look backstage and see what has happened.

Hope this helps.