Why does it say I can't log in after 14 days abroad when I haven't been 14 days abroad?

[calpico]

Plan

Free

Country

US

Device

iPhone 12

Operating System

iOS

I've been abroad for less than 14 days and haven't used Spotify for all those days, yet when I come back it gives me a notification saying that I can't log in after being 14 days abroad. My account still works on my computer, but the app on my phone still doesn't work.

[Maxim]

Hey @calpico ,

Thanks for coming to the Community.

I recommend making sure that your account's country setting matches the country you're currently in. You can find out how to do this at https://support.spotify.com/article/country-region-settings/.

Hope this helps 🙂

[calpico]

Thanks for the advice, 

however I have already tried doing that and it doesn't seem to work. I have also already tried reinstalling the app, which has failed as well. 

[Maxim]

Hey @calpico ,

Thanks for getting back.

Are you seeing any error message? If so, can you please post a screenshot of it? 🙂

[calpico]

 Hi,

this is what shows up whenever I try to log in. 

[Maxim · Accepted solution]

Hey again, @calpico ,

Thanks for the screenshot.

Can you please head Account page directly on your phone and try updating the country setting again? Make sure you're connected to your local WiFi while doing this. If you already are, give it a try while being connected to a different WiFi. 

Also, please make sure to turn off any proxies/VPNs, if you're using any. 

If it still doesn't work, please also share a screenshot of the account page where you see the country setting (while making sure that no sensitive info is visible).

Looking forward to your reply 🙂

[calpico]

Thank you for the help! It works now.

[Upgraydez]

I don't like that Spotify wants you to turn off any VPN you may be using. Have they ever tried the internet? Pretty irresponsible if you ask me.

[#9]

I am from India, but currently in Ireland. Now whenever I try to listen to any song it either says "the playlist is empty" or I get a pop up as " You discovered a premium feature". Can anyone help please.