Wrong sign up

[6adelaide]

I signed up for the premium service yesterday expecting 30 days free. But I accidently just used the standard signup rather than the button for the trial. How do I get th 9.99 refunded to my account?

[Peter__]

Hey! Welcome to the community 🙂 

You will need to get in touch with the customer services team using the online contact form and they will be able to assist you with this. 

Peter

[6adelaide]

Still no response from customer services after week. Do they monitor this board?

[Peter__]

---

@6adelaide wrote:

Still no response from customer services after week. Do they monitor this board?

---

This board is mainly for community support only, but it is monitored by the community team. All billing queries need to go through the contact form purely for your own personal information security.

Did you get an automated email reply when you submitted your contact form? If so, you need to reply directly to that email (even if its from no-reply) and an agent will get back to you. 

Peter

[6adelaide]

I did get an auto response from the no-reply address. Will take your advice and give it a go. Cheers

[Peter__ · Accepted solution]

If you don't get a reply within 48 hours, post your case number here (it will be in one of the automated replies) and I will escalate it to the community staff directly for you. 

Peter

[6adelaide]

Happy ending. Ther sent me my money back so all good.

[Peter__]

Good! Glad its sorted!

Peter