Wrongly charged

[Braymiles11]

I was going to sign up for the Spotify student account and I typed in my credit card information but it wouldn't let me click on my school so I just closed the tab and on my app it still says I have free and online it doesn't have record of my purchase on the receipts tab but I still got charged.

[LordRollin]

Hi @Braymiles11. If your method of payment shows a charge but you never completed the transaction, and you do not have premium features, then you are most likely seeing a pre-authorization charge. The short version is that these are holds on your account to ensure that it does, and will contain enough funds to cover the transaction when Spotify actually claims the funds. If the transaction was never completed then the hold should be dropped within a few business days and no funds actually taken from your account. If you're interested in a more complete explanation then the Wikipedia article linked above should suffice. If the charge ultimately does not get dropped and you still do not have access to premium, then please reach out to me and I'll help get it sorted.