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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 8959 Views
  • 1 replies
  • 9 likes
  • Security
  • 8959 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 480718 Views
  • 979 replies
  • 111 likes
  • Account
  • 480718 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1210586 Views
  • 119 replies
  • 117 likes
  • Account
  • 1210586 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 120706 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 120706 Views
  • 72 replies
  • 12 likes

Superuser Contribution cambiar dirección de mi vivienda

necesito cambiar la dirección de mi vivienda y no encuentro la antigua. Me pueden decir como encontrarla??

  • Newbie
  • necesito cambiar la dirección de mi vivienda y no encuentro la antigua. Me pueden decir como encontrarla??
  • Yordan
  • Moderator
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

Solved!! lost my account's mail, can't login

as the title says, I lost the mail to my account and can't login. I still have my payments for the premium active tho, is there a way to use my paypal receipts to get new login info? I can prove it's me with documents ecc too

  • Newbie
  • as the title says, I lost the mail to my account and can't login. I still have my payments for the premium active tho, is there a way to use my paypal receipts to get new login info? I can prove it's...
  • Maxim
  • Spotify Star
  • 281 Views
  • 1 replies
  • 0 likes
  • Account
  • 281 Views
  • 1 replies
  • 0 likes

Cancelling subscription

Hi.I have a £10.99 payment coming out my account via my card. I'm not aware I have an account. I need to cancel ASAP. How do I do this please.

  • Visitor
  • Hi. I have a £10.99 payment coming out my account via my card. I'm not aware I have an account. I need to cancel ASAP. How do I do this please.  
  • GeoffreyLaffey
  • Newbie
  • 1300 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 1300 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify kids not available in your country

Plan: Premium FamilyCountry: Brazil Device: Pixel 6Operating System: Android 12 My Question or IssueI've changed my plan to premium family specifically because I want to use spotify kids but I cannot download the app. I keep getting the message that ...

  • Newbie
  • Plan: Premium Family Country: Brazil   Device: Pixel 6 Operating System: Android 12   My Question or Issue I've changed my plan to premium family specifically because I wan...
  • spottydog123
  • Visitor
  • 1117 Views
  • 2 replies
  • 0 likes
  • Account
  • 1117 Views
  • 2 replies
  • 0 likes

Superuser Contribution Changing username

Hi,I recently changed over my personal profile information in order to pay for my subscription on my own, rather than having someone else pay for it. Since I am now the one funding the account, I would really like to have the username be my own actua...

  • Visitor
  • Hi, I recently changed over my personal profile information in order to pay for my subscription on my own, rather than having someone else pay for it.  Since I am now the one funding the accou...
  • user-removed
  • Not applicable
  • 759 Views
  • 2 replies
  • 1 likes
  • App & Features
  • 759 Views
  • 2 replies
  • 1 likes

Superuser Contribution move podcast to new account

I uploaded my podcast to spotify, linked to my personal account. However, the podcast is for my work and in case a colleague must take over, it would be better to have a separate account for the podcast. Is there a way I can transmit the podcast to a...

  • Visitor
  • I uploaded my podcast to spotify, linked to my personal account. However, the podcast is for my work and in case a colleague must take over, it would be better to have a separate account for the podc...
  • Elceda
  • Newbie
  • 2044 Views
  • 3 replies
  • 0 likes
  • 2044 Views
  • 3 replies
  • 0 likes

Superuser Contribution No required location or else you disable the internet

Spotify is the only app that REQUIRES me to turn on my location or it turns off my Internet. Literally every other app can play for hours without issues, not Spotify. I get there songs in (if that) and Internet is "disabled". The one time I got throu...

  • Casual Listener
  • Spotify is the only app that REQUIRES me to turn on my location or it turns off my Internet. Literally every other app can play for hours without issues, not Spotify. I get there songs in (if that) a...
  • Joan
  • Moderator
  • 1427 Views
  • 7 replies
  • 1 likes
  • 1427 Views
  • 7 replies
  • 1 likes

Superuser Contribution Kullanılmayan hesap

ilk hesabımın şifresini unutmuştum daha sonra yeni bir hesap açtım premium kullanmaya başladım şimdi ilk hesabıma giriş yapmayı başardım premium aldım ancak ıkıncı olusturdugum hesapta da premıum almıstım ve ıkıncı hesapta da premıumu yenıledı ikinci...

  • Newbie
  • ilk hesabımın şifresini unutmuştum daha sonra yeni bir hesap açtım premium kullanmaya başladım şimdi ilk hesabıma giriş yapmayı başardım premium aldım ancak ıkıncı olusturdugum hesapta da premıum alm...
  • MihailY
  • Moderator
  • 1166 Views
  • 3 replies
  • 0 likes
  • 1166 Views
  • 3 replies
  • 0 likes

Unable to reset my password (wl.spotify.com unreachable)

PlanFree (former Family)CountryFranceDeviceiPhone 14Operating SystemWindows 10 My Question or IssueHi ! I had a family premium plan and I just downgraded. Now my wife cannot reset her password :The link in the email she received doesn't work.I suspec...

  • Newbie
  • Plan Free (former Family) Country France Device iPhone 14 Operating System Windows 10   My Question or Issue Hi ! I had a family premium plan and I just downgraded.   Now my wif...
  • Anyk17
  • Spotify Star
  • 631 Views
  • 1 replies
  • 0 likes
  • Account
  • 631 Views
  • 1 replies
  • 0 likes

my spotify premium stopped and became a free account

Ive had premium for almost 4,5 years, but this morning my premium stopped and became a free account. ive payed my plans and have enough money on my account, why did this happen?(no i dont use facebook)

  • Visitor
  • Ive had premium for almost 4,5 years, but this morning my premium stopped and became a free account. ive payed my plans and have enough money on my account, why did this happen? (no i dont use fac...
  • user-removed
  • Not applicable
  • 1010 Views
  • 2 replies
  • 0 likes
  • 1010 Views
  • 2 replies
  • 0 likes

Don't recognize username

Went to log onto Spotify on my computer (web player) and entered my email and password and it said "not recognized". Changed my password, but when I went into my profile, the username was a string of characters that I didn't recognize. I do not log i...

  • Visitor
  • Went to log onto Spotify on my computer (web player) and entered my email and password and it said "not recognized". Changed my password, but when I went into my profile, the username was a string o...
  • user-removed
  • Not applicable
  • 742 Views
  • 2 replies
  • 0 likes
  • 742 Views
  • 2 replies
  • 0 likes

Superuser Contribution Changing accounts - closed email account

hi there, i presently have a premium subscription. my profile name is "XXX". This profile is linked to my Facebook account. The email used by facebook is an old one (**bleep**). Yahoo has since closed this account for reasons of inactivity. I have su...

  • Visitor
  • hi there, i presently have a premium subscription. my profile name is "XXX". This profile is linked to my Facebook account. The email used by facebook is an old one (**bleep**). Yahoo has since close...
  • Joan
  • Moderator
  • 492 Views
  • 1 replies
  • 0 likes
  • Account
  • 492 Views
  • 1 replies
  • 0 likes

I was already charged for this month, but I was kicked out of Spotify

I’ve used Spotify for years, but the past maybe year or so I was using a second account with a randomized email. Today I was logged out of that account, I don’t know how or why, and the only one I could get back into was my old Spotify that I hadn’t ...

  • Newbie
  • I’ve used Spotify for years, but the past maybe year or so I was using a second account with a randomized email. Today I was logged out of that account, I don’t know how or why, and the only one I co...
  • Maxim
  • Spotify Star
  • 1173 Views
  • 2 replies
  • 0 likes
  • 1173 Views
  • 2 replies
  • 0 likes

finding email linked to your account when you are not logged in

I got timed out of my Spotify account and can't remember the email or the password, but I can remember the username. I tried looking through the FAQs but I can only find a way to recover my username and not my email when I am not logged into my accou...

  • Visitor
  • I got timed out of my Spotify account and can't remember the email or the password, but I can remember the username. I tried looking through the FAQs but I can only find a way to recover my username ...
  • Maxim
  • Spotify Star
  • 761 Views
  • 1 replies
  • 0 likes
  • 761 Views
  • 1 replies
  • 0 likes

How to delete old account that's been locked

I logged out of my old account with an email from a past school but since I left the school, the account I used is locked. I recently changed my account to a new one but I can still see that my old account is open but I can't log in anymore with that...

  • Visitor
  • I logged out of my old account with an email from a past school but since I left the school, the account I used is locked. I recently changed my account to a new one but I can still see that my old a...
  • Maxim
  • Spotify Star
  • 6661 Views
  • 1 replies
  • 0 likes
  • 6661 Views
  • 1 replies
  • 0 likes

Im getting an error saying im not eligible for individual premium

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 6782 Views
  • 2 replies
  • 0 likes
  • Account
  • 6782 Views
  • 2 replies
  • 0 likes

Moved countries and need to update my account and payment- but how?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 622 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 622 Views
  • 3 replies
  • 0 likes

Unable to Upgrade to Premium - only option for trial

I'm unable to upgrade to premium. I finished a 7 day trial last week, and every upgrade link takes me to the 30 day trial page. It won't process on this page however, I'm assuming because I've already exhausted a trial. I've made contact with Spotify...

  • Casual Listener
  • I'm unable to upgrade to premium. I finished a 7 day trial last week, and every upgrade link takes me to the 30 day trial page. It won't process on this page however, I'm assuming because I've alread...
  • techjeff
  • Casual Listener
  • 1346 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 1346 Views
  • 3 replies
  • 0 likes

Superuser Contribution password must be reset every log in

PlanPremiumCountryUSDeviceiPhone and Windows My Question or Issuehttps://community.spotify.com/t5/Accounts/Password-Not-Saving-or-Keeps-Changing/m-p/1587375#M259209 here is a discussion that had a similar issue but it's closed.every time i restart my...

  • Regular
  • Plan Premium Country US Device iPhone and Windows   My Question or Issue https://community.spotify.com/t5/Accounts/Password-Not-Saving-or-Keeps-Changing/m-p/1587375#M259209 here is ...
  • myplaylistFR
  • Visitor
  • 1899 Views
  • 8 replies
  • 0 likes
  • Login
  • 1899 Views
  • 8 replies
  • 0 likes