Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 9312 Views
  • 3 replies
  • 9 likes
  • Security
  • 9312 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 484589 Views
  • 979 replies
  • 111 likes
  • Account
  • 484589 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1211614 Views
  • 119 replies
  • 117 likes
  • Account
  • 1211614 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 121306 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 121306 Views
  • 72 replies
  • 12 likes

Cuenta desactivada

Hola. Tengo un problema con mi cuenta, no puedo accesar a ella, cuando trato de acceder desde el movil solo me dice usuario/contraseña incorrectos, intenté d abrirlo desde la web pero me dice lo mismo. Traté de cambiar la contraseña pero me dice que ...

  • Newbie
  • Hola.   Tengo un problema con mi cuenta, no puedo accesar a ella, cuando trato de acceder desde el movil solo me dice usuario/contraseña incorrectos, intenté d abrirlo desde la web pero me dic...
  • 288 Views
  • 0 replies
  • 0 likes
  • Account
  • 288 Views
  • 0 replies
  • 0 likes

Superuser Contribution questions

I am a newbie, not yet joined. Can I do the following if I join Spotify:-create a folder of songs from spotify on my laptop?-I want to be able to play this same folder of music in my car ...how? I dont yet know but prob via CD-transfer & play this sa...

  • Newbie
  • I am a newbie, not yet joined. Can I do the following if I join Spotify: -create a folder of songs from spotify on my laptop? -I want to be able to play this same folder of music in my car ...how? ...
  • 180 Views
  • 0 replies
  • 0 likes
  • 180 Views
  • 0 replies
  • 0 likes

Wont log in to facebook account from client on Mac

HELP. I just reloaded my O/S on my IMac. I downloaded spotify, and now it won't let me log in. It goes through the facebook site and facebook logs in fine, but keep getting the "temporary login issues" message.

  • Newbie
  • HELP.  I just reloaded my O/S on my IMac.  I downloaded spotify, and now it won't let me log in.  It goes through the facebook site and facebook logs in fine, but keep getting the "tem...
  • 152 Views
  • 0 replies
  • 0 likes
  • 152 Views
  • 0 replies
  • 0 likes

Email Change

The email I registered my account with no longer exists. However, I can't change the email attached to my account without entering the password - which is also no good. I have attempted to login multiple times, but it will not let me.I have not gotte...

  • Casual Listener
  • The email I registered my account with no longer exists.  However, I can't change the email attached to my account without entering the password - which is also no good.  I have attempted t...
  • 164 Views
  • 0 replies
  • 0 likes
  • 164 Views
  • 0 replies
  • 0 likes

Superuser Contribution Can't log in to account

I paid $0.99 for the free 2 months of premium spotify. I received the email with the password for my initial log in. I put in my info along with the password. It never went through because my phone lost wi-if connection. I restarted the phone and whe...

  • Newbie
  • I paid $0.99 for the free 2 months of premium spotify. I received the email with the password for my initial log in. I put in my info along with the password. It never went through because my phone l...
  • Chronz
  • Casual Listener
  • 375 Views
  • 2 replies
  • 0 likes
  • 375 Views
  • 2 replies
  • 0 likes

I have just recently upgraded to Spotify family but it's log me into my free subscription account

I just was excepted into the Spotify cat Spotify family and I excepted the invitation I did everything wing to do my Facebook and when I signed in at signing into my old presubscription Spotify account and I don't know what to do

  • Visitor
  •  I just was excepted into the Spotify cat Spotify family and I excepted the invitation I did everything wing to do my Facebook and when I signed in at signing into my old presubscription Spotify...
  • feelikeastrangr
  • Community Legend
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

Trouble getting members on family plan

Recently missed a Family Plan charge, knocking my 4 other family members off the plan, no issue. When they click on the link "ACCEPT INVINTATION" it sends them to a spotify webpage with an infinite green loading image. We have tested on different wif...

  • Newbie
  • Recently missed a Family Plan charge, knocking my 4 other family members off the plan, no issue. When they click on the link "ACCEPT INVINTATION" it sends them to a spotify webpage with an infinite g...
  • 143 Views
  • 0 replies
  • 0 likes
  • 143 Views
  • 0 replies
  • 0 likes

Cancel a cancellation

Hi My Mum somehow managed to log in to spotify and speak to someone on live chat and subsequently requested her account be closed. However, she wasnt actually wanting to do this, she just wanted to delete the program from her laptop. I cant now log i...

  • Newbie
  • Hi   My Mum somehow managed to log in to spotify and speak to someone on live chat and subsequently requested her account be closed. However, she wasnt actually wanting to do this, she just wa...
  • 133 Views
  • 0 replies
  • 0 likes
  • 133 Views
  • 0 replies
  • 0 likes

No llega el correo de invitación

Estoy intentando invitar a una cuenta a mi premium familiar pero no le llega el correo de invitación, cuanto tiempo tengo que esperar? Es normal?

  • Newbie
  • Estoy intentando invitar a una cuenta a mi premium familiar pero no le llega el correo de invitación, cuanto tiempo tengo que esperar? Es normal?
  • 157 Views
  • 0 replies
  • 0 likes
  • 157 Views
  • 0 replies
  • 0 likes

Duplicated Account - One User with two profiles

Hi, I think that i have one account with two different profiles. Sometimes I connect and cant see my playlists but I have 22 followers. Sometimes i connect and all my playslists are there and I have 5 followers. In one I'm participating on a familiar...

  • Newbie
  • Hi,   I think that i have one account with two different profiles. Sometimes I connect and cant see my playlists but I have 22 followers. Sometimes i connect and all my playslists are there an...
  • 197 Views
  • 0 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 197 Views
  • 0 replies
  • 0 likes

SPOTIFY ACCOUNT HACKED!

I have had more than one "other iPhone" logged into my account. I have changed my passwords for my facebook and spotify and still people are hacking my account. I have read a ton of helpdesk threads on the Spotify website and no one seems to have a f...

  • Casual Listener
  • I have had more than one "other iPhone" logged into my account. I have changed my passwords for my facebook and spotify and still people are hacking my account. I have read a ton of helpdesk threads ...
  • 172 Views
  • 0 replies
  • 0 likes
  • Account
    Security
  • 172 Views
  • 0 replies
  • 0 likes

Familien Mitglieder können nicht bestätigt werden

Hallo,ich kann keine Familienmitglieder über Facebook-Anmeldung mehr hinzuzufügen, bzw. diese bestätigen. Jedes mal wenn ich ein Familienmitglied hinzufügen möchte, bekomme ich die Fehlermeldung "Hoppla! Da ist wohl etwas schiefgegangen." Ich hab sch...

  • Newbie
  • Hallo, ich kann keine Familienmitglieder über Facebook-Anmeldung mehr hinzuzufügen, bzw. diese bestätigen. Jedes mal wenn ich ein Familienmitglied hinzufügen möchte, bekomme ich die Fehlermeldung "H...
  • 145 Views
  • 0 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
    Subscription
  • 145 Views
  • 0 replies
  • 0 likes

Código de pagamento

Então. Eu fiz o pagamento do boleto via App do bradesco o valor já foi debitado da minha conta e eu tenho o comprovante da compra e o código que vem não está funcionando, queria saber o que que eu faço ?

  • Newbie
  • Então.  Eu fiz o pagamento do boleto via App do bradesco o valor já foi debitado da minha conta e eu tenho o comprovante da compra e o código que vem não está funcionando, queria saber o que qu...
  • 115 Views
  • 0 replies
  • 0 likes
  • 115 Views
  • 0 replies
  • 0 likes

Account has been hacked, and email is changed so cannot use the web form

Hi Spotify Help, My account has just been hacked by algeroi59200@gmail.com. He put in his email, so i cannot make use of the normal web form becaus that will send an email to his address and not mine. Please help me in securing my account again. Rega...

  • Newbie
  • Hi Spotify Help,   My account has just been hacked by algeroi59200@gmail.com. He put in his email, so i cannot make use of the normal web form becaus that will send an email to his addres...
  • 149 Views
  • 0 replies
  • 0 likes
  • 149 Views
  • 0 replies
  • 0 likes

Cannot log into

Hi guys, I have a problem with log into any kind of app, no matter is mobile or computer app. I also cannot connect my account with Facebook. There is an alert that is temporary unavaible. I have a premium account and I cannot use this app... there i...

  • Newbie
  • Hi guys, I have a problem with log into any kind of app, no matter is mobile or computer app. I also cannot connect my account with Facebook. There is an alert that is temporary unavaible. I have a p...
  • 134 Views
  • 0 replies
  • 0 likes
  • 134 Views
  • 0 replies
  • 0 likes

Conta free x Conta Premium

Bom dia, Estou com um problemas para acessar a conta premium de outros dispositivos que não o meu tablet. Quando acesso pela conta de e-mail que tenho o spotify loga com um usuario diferente da conta premium, não tenho multiplas contas e não estou co...

  • Newbie
  • Bom dia,   Estou com um problemas para acessar a conta premium de outros dispositivos que não o meu tablet. Quando acesso pela conta de e-mail que tenho o spotify loga com um usuario diferente...
  • 181 Views
  • 0 replies
  • 0 likes
  • 181 Views
  • 0 replies
  • 0 likes

Device set to offine - can't log in

Last time I used my Spotify account on my device, I had it set to offline. The app since has updated and when I try to log in I get a pop up that says "You are currently set to offline. Please go online to connect to Spotify". I went on my computer, ...

  • Newbie
  • Last time I used my Spotify account on my device, I had it set to offline.  The app since has updated and when I try to log in I get a pop up that says "You are currently set to offline.  P...
  • 290 Views
  • 0 replies
  • 0 likes
  • Account
    Login
    Premium
  • 290 Views
  • 0 replies
  • 0 likes

Forgot my email address

I created a private account to get spotify premium for 3 months for one dollar. I used some random email, but now I want to cancel my premium because I just got charged $10 for the account. The problem is I can't cancel because I forgot my email. Ple...

  • Casual Listener
  • I created a private account to get spotify premium for 3 months for one dollar. I used some random email, but now I want to cancel my premium because I just got charged $10 for the account. The ...
  • 351 Views
  • 0 replies
  • 0 likes
  • 351 Views
  • 0 replies
  • 0 likes

Account discount

My student discount ended itself and charged me extra randomly.

  • Newbie
  • My student discount ended itself and charged me extra randomly.
  • 161 Views
  • 0 replies
  • 0 likes
  • 161 Views
  • 0 replies
  • 0 likes