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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • edsmall81
  • Newbie
  • 133543 Views
  • 163 replies
  • 10 likes
  • Account
    Free
  • 133543 Views
  • 163 replies
  • 10 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10063 Views
  • 3 replies
  • 9 likes
  • Security
  • 10063 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • ddongnyangi
  • Newbie
  • 499228 Views
  • 982 replies
  • 112 likes
  • Account
  • 499228 Views
  • 982 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 123038 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 123038 Views
  • 72 replies
  • 12 likes

Charged full price not special offer price for premium

After the 1 week free trial period I got an offer for 3 months at 0.99. However, I was charged 12.99 per month through itunes. Am I now subscribed twice through the same account and how do I get the $12.99 back?

  • Newbie
  • After the 1 week free trial period I got an offer for 3 months at 0.99. However, I was charged 12.99 per month through itunes. Am I now subscribed twice through the same account and how do I get...
  • enricoleo
  • Casual Listener
  • 299 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 299 Views
  • 2 replies
  • 0 likes

desconto de estudante e cobrança duplicada

Eu já tenho conta no spotify e solicitei o o pedido de desconto de estudante e coloquei o mesmo cartão , mas me foi cobrado 2 x o valor de R$10,00 no cartão no, um por essa operação que nem foi confirmada ainda, ao fim apareceu uma mensagem falando q...

  • Newbie
  • Eu já tenho conta no spotify e solicitei o o pedido de desconto de estudante e coloquei o mesmo cartão , mas me foi cobrado 2 x o valor de R$10,00 no cartão no, um por essa operação qu...
  • Mendesvictor6
  • Newbie
  • 304 Views
  • 1 replies
  • 1 likes
  • Account
    Premium
  • 304 Views
  • 1 replies
  • 1 likes

Spotify company ??

Hi!Is there a Spotify Company account?We have 4 different clothingshop's and need a spotify account that can be used for all the shop's. We need it to be possible too play different music at the same time so that each shop can turn off or change song...

  • Newbie
  • Hi! Is there a Spotify Company account? We have 4 different clothingshop's and need a spotify account that can be used  for all the shop's. We need it to be possible too play different music a...
  • iamandyhill
  • Community Legend
  • 217 Views
  • 1 replies
  • 0 likes
  • Account
  • 217 Views
  • 1 replies
  • 0 likes

Accedere

Ciao, non riesco ad accedere e se mi iscrivo dice che esisto già. Era già successo mesi fa. Inoltre, ho letto 3 mesi a 0,99 il premium poi a 9,90 al mese, ma se lancio spotify (senza poter entrare) mi propone 3 mesi a 9,90 e non a 0,99 come pubblicit...

  • Casual Listener
  • Ciao, non riesco ad accedere e se mi iscrivo dice che esisto già. Era già successo mesi fa. Inoltre, ho letto 3 mesi a 0,99 il premium poi a 9,90 al mese, ma se lancio spotify (senza poter entrare) m...
  • jasminejohns95
  • Newbie
  • 375 Views
  • 3 replies
  • 0 likes
  • Login
  • 375 Views
  • 3 replies
  • 0 likes

No puedo pagar Spotify premium

Hola, llevo dos días intentando pagar con Paypal para conseguir la suscripcion premium a 0.99€ por 3 meses como indica la oferta. Todo funciona correcto hasta que se va a realizar el pago, que me devuelve a la página de actualizar la suscripción (vol...

  • Casual Listener
  • Hola,   llevo dos días intentando pagar con Paypal para conseguir la suscripcion premium a 0.99€ por 3 meses como indica la oferta. Todo funciona correcto hasta que se va a realizar el pago, q...
  • alejandrogide
  • Casual Listener
  • 547 Views
  • 5 replies
  • 0 likes
  • Other
    Premium
  • 547 Views
  • 5 replies
  • 0 likes

How do I remove a device?

I've earlier logged into a computer which is not mine, and it is often played music from my account from there. There is no way for me to reach these people. Is there any way to delete that device?

  • Newbie
  • I've earlier logged into a computer which is not mine, and it is often played music from my account from there. There is no way for me to reach these people. Is there any way to delete that device?
  • carlfeltham
  • Casual Listener
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Can't log in

I haven't used my main Spotify account for a long time and I have forgotten the password. Whenever I try to reset it, I never seem to receive the resetting email. I have checked which email addresses I've blocked, but none of them belong to Spotify. ...

  • Visitor
  • I haven't used my main Spotify account for a long time and I have forgotten the password. Whenever I try to reset it, I never seem to receive the resetting email. I have checked which email addresses...
  • Maxim
  • Spotify Star
  • 335 Views
  • 3 replies
  • 0 likes
  • 335 Views
  • 3 replies
  • 0 likes

Hi finally suscribed to premium but not getting high quality streaming Windows 7

Hi i finally suscribed to premium and my user panel shows i am premium, but am not able to switch my streaming quality to high. I have tried relogging, re-installing. OS > Windows 7username: herecticx time date: 6:35 EST 21/06/2017

  • Casual Listener
  • Hi i finally suscribed to premium and my user panel shows i am premium, but am not able to switch my streaming quality to high.   I have tried relogging, re-installing.   OS > W...
  • herecticx
  • Casual Listener
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

Playstation

I'm trying to sign into my Spotify account on my PS4 but, it tells me that I can't because that account is already linked to another PlayStation, even though I haven't (or can't remember) signing into a separate one. Is there any I can sign out of th...

  • Newbie
  • I'm trying to sign into my Spotify account on my PS4 but, it tells me that I can't because that account is already linked to another PlayStation, even though I haven't (or can't remember) signing int...
  • kejt_
  • Community Legend
  • 242 Views
  • 1 replies
  • 0 likes
  • 242 Views
  • 1 replies
  • 0 likes

German ad in Finnish spotify

Hi! There is an advertisement in German even though I'm listening Spotify in Finland and my app is otherwise in Finnish. The ad insists that I can buy Premium for 3 months and pay only 0,99€. Is this official Spotify ad and why is it in German? Why i...

  • Newbie
  • Hi!   There is an advertisement in German even though I'm listening Spotify in Finland and my app is otherwise in Finnish. The ad insists that I can buy Premium for 3 months and pay only 0,99€...
  • r3d4cted
  • Casual Listener
  • 263 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 263 Views
  • 1 replies
  • 0 likes

Log in

Hello,I can't log in. My password doesn t work (and it's the right password!) ?? can u help me please.

  • Casual Listener
  • Hello, I can't log in. My password doesn t work (and it's the right password!) ?? can u help me please.
  • kejt_
  • Community Legend
  • 209 Views
  • 1 replies
  • 0 likes
  • Login
  • 209 Views
  • 1 replies
  • 0 likes

Adding Spotify to another computer

I use Spotify on my home computer and would like to use it on my laptop. But I couldn't find how to import my playlist and pair my account, even though I connected successfully.

  • Casual Listener
  • I use Spotify on my home computer and would like to use it on my laptop. But I couldn't find how to import my playlist and pair my account, even though I connected successfully.  
  • agatubabe
  • Casual Listener
  • 338 Views
  • 2 replies
  • 0 likes
  • Account
  • 338 Views
  • 2 replies
  • 0 likes

Changing family plan members. Says opps there was a problem

Hello all I am trying to remove a member from my family plan but when I click on the button to view the members it says "opps there was a problem please try again" nothing will work and I need to take someone off of my plan. Thank you

  • Newbie
  • Hello all I am trying to remove a member from my family plan but when I click on the button to view the members it says "opps there was a problem please try again" nothing will work and I need to tak...
  • manimecker30
  • Roadie
  • 258 Views
  • 1 replies
  • 0 likes
  • 258 Views
  • 1 replies
  • 0 likes

Payment issue

Himy partner and I both have free Spotify accounts. This week our account shows that we've been charged a Spotify monthly fee. We suspect one of our children has used our credit card to sign up for premium without our authorisation (although they all...

  • Newbie
  • Hi my partner and I both have free Spotify accounts. This week our account shows that we've been charged a Spotify monthly fee. We suspect one of our children has used our credit card to sign up for...
  • alicia1970mckoy
  • Newbie
  • 254 Views
  • 2 replies
  • 0 likes
  • Account
    Subscription
  • 254 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution desactivaron mi cuenta y no sé cómo activarla

Spotify desactivo mi cuenta como puedo activarla de nuevo¡.,.? No me deja usar mi usuario ni mi correo que puedo hacer ....?

  • Newbie
  • Spotify desactivo mi cuenta  como puedo activarla de nuevo¡.,.?  No me deja usar mi usuario ni mi correo  que puedo hacer ....?
  • user-removed
  • Not applicable
  • 19533 Views
  • 5 replies
  • 3 likes
  • 19533 Views
  • 5 replies
  • 3 likes

Superuser Contribution Cant log in or reset password

Hi all,I have been experiencing issues with Spotify asking me to sign in and when i do it's not recognising my password so i have to re-set it. I reset my password withing the last 2 weeks no issues at all. Now i'm trying to re-set my password, it's ...

  • Visitor
  •  Hi all, I have been experiencing issues with Spotify asking me to sign in and when i do it's not recognising my password so i have to re-set it. I reset my password withing the last 2 weeks no...
  • Alfredo
  • Roadie
  • 407 Views
  • 3 replies
  • 0 likes
  • Account
  • 407 Views
  • 3 replies
  • 0 likes

Superuser Contribution I Pay the 9 pesos Trial and my account does not work!

Where is my premium accunt trial? I paid the 9 pesos promotion last June 6 and today 18th is a free account, I want my 9 pesos back and cancel the account immediately

  • Newbie
  • Where is my premium accunt trial? I paid the 9 pesos promotion last June 6 and today 18th is a free account, I want my 9 pesos back and cancel the account immediately
  • Alfredo
  • Roadie
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

MY 1 MONTH PREMIUM SUBSCRIPTION BECAME FREE AFTER 4 DAYS

Hi! I subscribed to spotify premium for 1 month last saturday which is june 17, 2017 and now when i used the app (june 20, 2017) i wasnt able to play the songs that i downloaded and my subscription is now free i hope u bring back my premium subscript...

  • Newbie
  • Hi! I subscribed to spotify premium for 1 month last saturday which is june 17, 2017 and now when i used the app (june 20, 2017) i wasnt able to play the songs that i downloaded and my subscription i...
  • Bittencourt
  • Spotify Star
  • 294 Views
  • 1 replies
  • 0 likes
  • Free
    Premium
    Subscription
  • 294 Views
  • 1 replies
  • 0 likes

Será que o Spotify realmente se preocupa com as demandas dos usuários?

Será que o Spotify realmente se preocupa com as demandas dos usuários? Tenho um usuário do meu plano familiar removido e não consigo informações do motivo já que cumprimos os requisitos necessários. Além disso fui bloqueada para inclusive gerenciar m...

  • Newbie
  • Será que o Spotify realmente se preocupa com as demandas dos usuários?  Tenho um usuário do meu plano familiar removido e não consigo informações do motivo já que cumprimos os requisitos necess...
  • Bittencourt
  • Spotify Star
  • 258 Views
  • 1 replies
  • 0 likes
  • Account
  • 258 Views
  • 1 replies
  • 0 likes