Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 9046 Views
  • 1 replies
  • 9 likes
  • Security
  • 9046 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 482128 Views
  • 979 replies
  • 111 likes
  • Account
  • 482128 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1210918 Views
  • 119 replies
  • 117 likes
  • Account
  • 1210918 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 120930 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 120930 Views
  • 72 replies
  • 12 likes

Superuser Contribution Premium Account

PlanPremiumCountryCanadaDevicOperating SystemAndroidMy Question or IssueI logged out my account once and try to log in, but password was not correct, so I reset a new password. Then I logged into my account, but it say free plan and there is nothing ...

  • Visitor
  •   Plan Premium Country Canada Devic Operating System Android My Question or Issue I logged out my account once and try to log in, but password was not correct, so I reset a new passwor...
  • Yordan
  • Moderator
  • 189 Views
  • 1 replies
  • 0 likes
  • Account
  • 189 Views
  • 1 replies
  • 0 likes

Using Spotify On My Internet Radio Station

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueCan I use Spotify for the music on my internet station if I'm a full member?

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Can I u...
  • Spardo
  • Newbie
  • 3016 Views
  • 2 replies
  • 0 likes
  • Account
    Free
    Premium
  • 3016 Views
  • 2 replies
  • 0 likes

Superuser Contribution Transfer from Google play music/youtube music to Spotify not possible? ( thumbs up playlist)

PlanFree/PremiumCountryUKDevicemultipleOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI've been a long term user of google play music, and am now being forced over to youtube music ( which im not a fan of) so looking at a...

  • Regular
  • Plan Free/Premium Country UK Device multiple Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I've been a long term user of google play music, and a...
  • Daniel-Rosic
  • Visitor
  • 35761 Views
  • 15 replies
  • 1 likes
  • Account
    Other
    Subscription
  • 35761 Views
  • 15 replies
  • 1 likes

Thousands of songs are removed from my Favourites playlist

hey All, I am really gutted as it seems I lost hours and hours of 'Favourites' and I can't seem to 'restore' them via my Spotify account. Is there any other way I could get get them back? All my other playlists seem fine, but I mainly use my 'Favouri...

  • Newbie
  • hey All,   I am really gutted as it seems I lost hours and hours of 'Favourites' and I can't seem to 'restore' them via my Spotify account. Is there any other way I could get get them back? Al...
  • Maxim
  • Spotify Star
  • 249 Views
  • 1 replies
  • 0 likes
  • Other
  • 249 Views
  • 1 replies
  • 0 likes

Duo and using the other account as "anonymous", can people see who owns it?

PlanPremiumOperating SystemAndroid and Windows My Question or IssueSo I want to create an account that would be anonymous. My concern is that people can see who owns the plan (subscription). Simply: can I update to premium duo, make an account as ano...

  • Visitor
  •   Plan Premium Operating System Android and Windows   My Question or Issue So I want to create an account that would be anonymous. My concern is that people can see who owns the plan...
  • Maxim
  • Spotify Star
  • 256 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 256 Views
  • 1 replies
  • 0 likes

Superuser Contribution Купил подписку не с той карты

Здравствуйте, купил подписку не с той карты, не подумал о том, что поменяется регион, сейчас нахожусь в Польше, а купил с белорусской карты, можно вернуть деньги и отменить подписку и вернуть регион?

  • Visitor
  • Здравствуйте, купил подписку не с той карты, не подумал о том, что поменяется регион, сейчас нахожусь в Польше, а купил с белорусской карты, можно вернуть деньги и отменить подписку и вернуть регион?
  • Susan_GP
  • Moderator
  • 280 Views
  • 3 replies
  • 0 likes
  • 280 Views
  • 3 replies
  • 0 likes

Account in another country

PlanPremiumCountryCanadaDeviceSamsung S21 Samsung galaxy 9+ Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMe and my brother live together, I'm trying to add him to my duo plan because he is just a kid and cant buy it him...

  • Newbie
  • Plan Premium Country Canada Device Samsung S21 Samsung galaxy 9+  Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Me and my brother live toget...
  • Maxim
  • Spotify Star
  • 288 Views
  • 3 replies
  • 0 likes
  • Premium
  • 288 Views
  • 3 replies
  • 0 likes

My son lost his password

My son lost his password, he's still logged in on one of the Tvs, but we can't retrieve his password to log him in to any other devices? PlanPremiumCountry USA Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android ...

  • Visitor
  • My son lost his password, he's still logged in on one of the Tvs, but we can't retrieve his password to log him in to any other devices?  Plan Premium Country USA   Device (iPhone 8, ...
  • Maxim
  • Spotify Star
  • 167 Views
  • 1 replies
  • 0 likes
  • Premium
  • 167 Views
  • 1 replies
  • 0 likes

Superuser Contribution Refund or credit

PlanPremiumCountryUnited StatesDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy account was changed from student premium to regular premium but I was never notifie...

  • Visitor
  •   Plan Premium Country United States Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issu...
  • Lyubka
  • Moderator
  • 196 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 196 Views
  • 1 replies
  • 0 likes

Superuser Contribution Logging into Spotify on Think Pad laptop using Samsung account

Hello all,I have a Spotify account on my Samsung phone which I log into with my Samsung account. It all just automatically logs in. However, when I open the Spotify app or website on my Think Pad laptop there is no option avalible to log in using my ...

  • Visitor
  • Hello all, I have a Spotify account on my Samsung phone which I log into with my Samsung account. It all just automatically logs in. However, when I open the Spotify app or website on my Think Pad l...
  • Alex
  • Spotify Legend
  • 767 Views
  • 3 replies
  • 1 likes
  • Login
  • 767 Views
  • 3 replies
  • 1 likes

Solved!!Superuser Contribution advance payment?

Hi! So I'm a new Spotify premium member. And I applied for the monthly one, I was originally planning on paying for this month's subscription. But instead got the 30 free days, which is great! But I'd just like to know if there is any way I could pay...

  • Newbie
  • Hi! So I'm a new Spotify premium member. And I applied for the monthly one, I was originally planning on paying for this month's subscription. But instead got the 30 free days, which is great! But I'...
  • Susan_GP
  • Moderator
  • 5290 Views
  • 3 replies
  • 0 likes
  • 5290 Views
  • 3 replies
  • 0 likes

Solved!! What kind of option for a religious community

HelloI am french and live in France. i am a catholic monk and priest. I subscribed to the solo premium account and it’s great i live in a religious community. we are 6 friars. Could we subscribe to the family option ?we are called brothers and we are...

  • Newbie
  • Hello I am french and live in France.  i am a catholic monk and priest.  I subscribed to the solo premium account and it’s great  i live in a religious community. we  are 6 fr...
  • Maxim
  • Spotify Star
  • 239 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 239 Views
  • 1 replies
  • 0 likes

location

how to change my location if i don’t have premium

  • Newbie
  • how to change my location if i don’t have premium
  • AdamDamon
  • Spotify Star
  • 430 Views
  • 2 replies
  • 1 likes
  • 430 Views
  • 2 replies
  • 1 likes

Glemt passord!

hei. Om noen kan hjelpe meg med å komme inn på Spotify premium. Har glemt passord og email adressen min. Jeg blir trekt i måneden på kortet.

  • Visitor
  • hei. Om noen kan hjelpe meg med å komme inn på Spotify premium. Har glemt passord og email adressen min. Jeg blir trekt i måneden på kortet. 
  • AdamDamon
  • Spotify Star
  • 469 Views
  • 1 replies
  • 0 likes
  • 469 Views
  • 1 replies
  • 0 likes

Superuser Contribution Forced to Subscribe as premium duo

PlanPremiumCountryTurkeyDevice(>Google Pixel 3)Operating System(Android)My Question or IssueI am getting notifications from Spotify that they cannot charge through my mobile payment and premium will be cancelled. So I try to renew my premium subscrip...

Capture.JPG
  • Newbie
  • Plan Premium Country Turkey Device (>Google Pixel 3) Operating System (Android) My Question or Issue I am getting notifications from Spotify that they cannot charge through my mobile ...
  • davgra04
  • Casual Listener
  • 3518 Views
  • 9 replies
  • 2 likes
  • Account
    Premium
    Subscription
  • 3518 Views
  • 9 replies
  • 2 likes

Ads Even with Premium Account

PlanPremiumCountryUSA DeviceMacbook Pro M1Operating SystemMacOS 13.3.1 My Question or IssueI'm getting a giant Little Mermaid ad on my screen, even though I pay for Premium. I spent over an hour trying to get an answer out of Customer Service, only f...

  • Newbie
  • Plan Premium Country USA   Device Macbook Pro M1 Operating System MacOS 13.3.1   My Question or Issue I'm getting a giant Little Mermaid ad on my screen, even though I pay for Pr...
  • Maxim
  • Spotify Star
  • 185 Views
  • 1 replies
  • 0 likes
  • Premium
  • 185 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Username not working for login

PlanFreeCountry United StatesDeviceHappens on any deviceOperating SystemiOS My Question or Issue I'm trying to log into Spotify with my username, but it always says that it's incorrect. I noticed how it says that my username is a bunch of random char...

  • Visitor
  • Plan Free Country  United States Device Happens on any device Operating System iOS   My Question or Issue  I'm trying to log into Spotify with my username, but it always says...
  • MihailY
  • Moderator
  • 5792 Views
  • 3 replies
  • 0 likes
  • 5792 Views
  • 3 replies
  • 0 likes

Superuser Contribution Premium account is not working!!

I have a DUO PREMIUM account, it’s not working. It says I have a free account. Worked perfectly fine for 2 years. Payments have been Done. Logged in and out several times. support helpdesk Does not work either.Can I reach a helpdesk in any way possib...

  • Visitor
  • I have a DUO PREMIUM account, it’s not working. It says I have a free account. Worked perfectly fine for 2 years. Payments have been Done. Logged in and out several times.  support helpdesk Doe...
  • AlejaR
  • Moderator
  • 220 Views
  • 1 replies
  • 0 likes
  • Premium
  • 220 Views
  • 1 replies
  • 0 likes

Superuser Contribution In my email there are two spotify account the new one is created now but i want go back with old ac

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • AlejaR
  • Moderator
  • 345 Views
  • 1 replies
  • 0 likes
  • Account
  • 345 Views
  • 1 replies
  • 0 likes