Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 5350 Views
  • 1 replies
  • 9 likes
  • Security
  • 5350 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Dessi
  • Moderator
  • 470775 Views
  • 978 replies
  • 111 likes
  • Account
  • 470775 Views
  • 978 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1207203 Views
  • 119 replies
  • 117 likes
  • Account
  • 1207203 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 118555 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 118555 Views
  • 72 replies
  • 12 likes

Superuser Contribution Paying too much

Why am I paying 12.99 for individual premium account when it should be 9.99? Cannot see any way to rectify being overcharged for plan I’m confirmed in.

  • Visitor
  • Why am I paying 12.99 for individual premium account when it should be 9.99? Cannot see any way to rectify being overcharged for plan I’m confirmed in.   
  • MihailY
  • Moderator
  • 268 Views
  • 4 replies
  • 0 likes
  • Subscription
  • 268 Views
  • 4 replies
  • 0 likes

Superuser Contribution Tengo spotify duo y por error registre mi cuenta en los 2 celular como elim

Contrate spotify Duo, pero al mandar la invitación al whatsapp de mi hermano metí por error mi cuenta, ahora no puedo eliminarme de su aplicación ya que no me da la opción de eliminarme a mi mismo ya que estoy como administrador en las 2 cuentas, ¿qu...

  • Visitor
  • Contrate spotify Duo, pero al mandar la invitación al whatsapp de mi hermano metí por error mi cuenta, ahora no puedo eliminarme de su aplicación ya que no me da la opción de eliminarme a mi mismo ya...
  • Elena
  • Moderator
  • 249 Views
  • 1 replies
  • 0 likes
  • 249 Views
  • 1 replies
  • 0 likes

Double charged after switching to duo.

  I switched to duo after the promo to switch for no extra cost for 2 months. I you charged 2 days ago, fine, but then I got charged again 2 hours ago for a total of 21 dollars. What the **bleep**?

B7AF281B-9BD2-47E0-A6C2-1CDABAF6D55E.png 48C14E1B-D7D2-4465-966B-6FC67DD6F8F7.png
  • Casual Listener
  •     I switched to duo after the promo to switch for no extra cost for 2 months. I you charged 2 days ago, fine, but then I got charged again 2 hours ago for a total of 21 dollars. What the **bl...
  • Maxim
  • Spotify Star
  • 600 Views
  • 5 replies
  • 0 likes
  • Account
    Subscription
    Unlimited
  • 600 Views
  • 5 replies
  • 0 likes

Superuser Contribution I want to change the email address in my account

I used to be a student so I had my student email in my Spotify account for the discount. Now I am not a student anymore so I would like to change the email address into my personal one. However, Spotify keeps telling me that it's taken. I chekced and...

  • Visitor
  • I used to be a student so I had my student email in my Spotify account for the discount. Now I am not a student anymore so I would like to change the email address into my personal one. However, Spot...
  • Maxim
  • Spotify Star
  • 238 Views
  • 1 replies
  • 0 likes
  • 238 Views
  • 1 replies
  • 0 likes

My location is wrong, it says I'm in a different country.

I live in Serbia and location in app says I'm in Kosovo. Even though I live in a furthest part of Serbia from Kosovo. That is only for my app.

  • Visitor
  • I live in Serbia and location in app says I'm in Kosovo. Even though I live in a furthest part of Serbia from Kosovo. That is only for my app.
  • Lila001
  • Visitor
  • 297 Views
  • 2 replies
  • 0 likes
  • 297 Views
  • 2 replies
  • 0 likes

How to sign in to Tesla while using Sign in with Apple?

I used Sign in with Apple so I never created a password or username for my account. I read that you can set a device password somewhere but I'm not seeing that anywhere, only a place to reset your password, but you need to know your current password,...

  • Visitor
  • I used Sign in with Apple so I never created a password or username for my account. I read that you can set a device password somewhere but I'm not seeing that anywhere, only a place to reset your pa...
  • Maxim
  • Spotify Star
  • 4437 Views
  • 1 replies
  • 0 likes
  • 4437 Views
  • 1 replies
  • 0 likes

Me aparecen anuncios en árabe y tengo el idioma en español

De un día para otro me empezó a aparecer anuncios en árabe y todo mí celular lo tengo en español y el Spotify también, no se porque me aparece asi

  • Casual Listener
  • De un día para otro me empezó a aparecer anuncios en árabe y todo mí celular lo tengo en español y el Spotify también, no se porque me aparece asi
  • Jose_M
  • Spotify Star
  • 2767 Views
  • 6 replies
  • 0 likes
  • 2767 Views
  • 6 replies
  • 0 likes

Superuser Contribution music missing from my artist profile

someone added lyrics to my songs and albums are missing from my artist profile

  • Newbie
  • someone added lyrics to my songs and albums are missing from my artist profile
  • Vasil
  • Moderator
  • 908 Views
  • 1 replies
  • 0 likes
  • 908 Views
  • 1 replies
  • 0 likes

Unusual transactions on credit card from Spotify

My issue:I have multiple unusual transactions of Spotify Stockholm SE being charged to my credit card. I've checked my emails and did not receive anything from Spotify about this. May I know who can I reach out to resolve this? Thanks

  • Newbie
  • My issue: I have multiple unusual transactions of Spotify Stockholm SE being charged to my credit card. I've checked my emails and did not receive anything from Spotify about this. May I know who ca...
  • Maxim
  • Spotify Star
  • 548 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 548 Views
  • 1 replies
  • 0 likes

Making username random again

My Question or Issue So my user name is -hacker123- I got this username back at 2017. And its hella cringe now. When i copy my link my username shows up. I dont want people to see that hacker thing. How do i make it random again or change it. There h...

  • Newbie
  •     My Question or Issue   So my user name is -hacker123- I got this username back at 2017. And its hella cringe now. When i copy my link my username shows up. I dont want people t...
  • Maxim
  • Spotify Star
  • 197 Views
  • 1 replies
  • 0 likes
  • Account
  • 197 Views
  • 1 replies
  • 0 likes

My spotify account has been hacked

About one month a go i saw someone listening to music that i dont usually listen to, and i need your help to fix this. I think i've been hacked and they are always messing with my account

  • Newbie
  • About one month a go i saw someone listening to music that i dont usually listen to, and i need your help to fix this. I think i've been hacked and they are always messing with my account
  • BabyEcho0_YT
  • Roadie
  • 261 Views
  • 1 replies
  • 0 likes
  • 261 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for.   I got my spotify account some years ago, and I made my account through facebook...
  • Not applicable
  • 1207203 Views
  • 119 replies
  • 117 likes
  • Account
  • 1207203 Views
  • 119 replies
  • 117 likes

Superuser Contribution falscher nutzername beim erstellen den Kontos gemerkt

hallo,ich habe mir grade einen neuen accout erstellt und jz wir mir gesagt das mein benutzername so ist wie ein Code und ich diesen beim einloggen eingeben muessteaber wenn ich mich eingeloggt habe wird mit auf dem Profil der richtige Name angezeigt ...

  • Newbie
  • hallo, ich habe mir grade einen neuen accout erstellt und jz wir mir gesagt das mein benutzername so ist wie ein Code und ich diesen beim einloggen eingeben muesste aber wenn ich mich eingeloggt ha...
  • OscarDC
  • Moderator
  • 1359 Views
  • 3 replies
  • 2 likes
  • 1359 Views
  • 3 replies
  • 2 likes

Solved!! Melanie Martinez Spotify Pre Sale Code?

Today I was trying to purchase Melanie Martinez VIP tickets for her upcoming show at Echo Stage in Washington, DC. I noticed that it said that they are having some sort of, "Spotify Presale". I am a Spotify Premium user and was inquiring on how I cou...

  • Newbie
  • Today I was trying to purchase Melanie Martinez VIP tickets for her upcoming show at Echo Stage in Washington, DC. I noticed that it said that they are having some sort of, "Spotify Presale". I am a ...
  • vickyr3y3s
  • Visitor
  • 5271 Views
  • 22 replies
  • 0 likes
  • Account
    Other
    Premium
  • 5271 Views
  • 22 replies
  • 0 likes