Started Premium but lost phone and account

[Vale82]

Plan

Premium

Country

Italy

Device Samsung Galaxy 

Operating System

My Question 

I started a premium account but the phone got lost, no way to remember e-mail address nor password, but the charge 9.99 € has arrived. How can I stop Premium now, without any idea of the account? 

[MihailY]

Hey @Vale82,

Thanks for reaching out. We're sorry to hear about your phone. We'll do our best to help.

If you can't remember your login details, we'd suggest trying the steps in this article. If you're still unable to access the account, it's best to reach out to the folks over at Customer Support, as they're the ones who can take a closer look at this and assist you further.

We hope this helps. Let us know if you have other questions.