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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 9400 Views
  • 3 replies
  • 9 likes
  • Security
  • 9400 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 485433 Views
  • 979 replies
  • 111 likes
  • Account
  • 485433 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1211822 Views
  • 119 replies
  • 117 likes
  • Account
  • 1211822 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 121511 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 121511 Views
  • 72 replies
  • 12 likes

Payment

I just made a payment on 9/16/16. And now i have to pay another payment which i already did already.

  • Newbie
  • I just made a payment on 9/16/16. And now i have to pay another payment which i already did already.
  • osornios
  • Spotify Star
  • 119 Views
  • 1 replies
  • 0 likes
  • 119 Views
  • 1 replies
  • 0 likes

DLNA support in Spotify

Yo cancele mi suscripción a spotify hace un mes pero me siguen cobrando. Porque y como lo puedo solucionar . Agradeceria una rapida respuesta.

  • Newbie
  • Yo cancele mi suscripción a spotify hace un mes pero me siguen cobrando. Porque y como lo puedo solucionar . Agradeceria una rapida respuesta.
  • osornios
  • Spotify Star
  • 264 Views
  • 1 replies
  • 0 likes
  • 264 Views
  • 1 replies
  • 0 likes

need to cancel but dont remember email address

Hi, I am being charged every month for a premium account however I do not know which account this is. I have tried every email address I have to reset password etc however the accounts I have all say it is a free subscription. Yes...before you ask, I...

  • Newbie
  • Hi, I am being charged every month for a premium account however I do not know which account this is.  I have tried every email address I have to reset password etc however the accounts I have a...
  • osornios
  • Spotify Star
  • 510 Views
  • 1 replies
  • 0 likes
  • 510 Views
  • 1 replies
  • 0 likes

Account blocked

Hi, my phone was block cause i had a bill to pay but when i have pay my bill my spotify doesnt work. FIDO tell me than he can do something its only spotify can do something. Sorry for my english does anibody know how to refind my spotify ( i can use ...

  • Newbie
  • Hi, my phone was block cause i had a bill to pay but when i have pay my bill my spotify doesnt work. FIDO tell me than he can do something its only spotify can do something. Sorry for my english does...
  • osornios
  • Spotify Star
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

charged after unsubscribing

I was charged on sep 30 after canceling on sep 27th because that was a day before my subcription ended, I logged back into my account to make sure I was unsubscribed but It said I still needed to unsuscribe eventhough I had already done so.

  • Newbie
  • I was charged on sep 30 after canceling on sep 27th because that was a day before my subcription ended, I logged back into my account to make sure I was unsubscribed but It said I still needed to uns...
  • osornios
  • Spotify Star
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

I have a rogers account with free premium Spotify but cant use it

I have rogers free spotify and I cannot use it. I log in and out and it still wants to charge me. Rogers says they cannot help me Ryan

  • Newbie
  • I have rogers free spotify and I cannot use it. I log in and out and it still wants to charge me. Rogers says they cannot help me     Ryan
  • osornios
  • Spotify Star
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Upgraded to student premium still on free and charged twice

I upgraded to student premium today and all day stated it was free, I was charged twice ( which is no issue just let it roll onto next month. It kept saying "oops something went wrong" althought it charged me two times. I want to begin using it and b...

  • Visitor
  • I upgraded to student premium today and all day stated it was free, I was charged twice ( which is no issue just let it roll onto next month. It kept saying "oops something went wrong" althought it c...
  • osornios
  • Spotify Star
  • 141 Views
  • 1 replies
  • 0 likes
  • Account
  • 141 Views
  • 1 replies
  • 0 likes

privacy

Can the manager person of my premium for family account see when I am playing music on my own device?

  • Casual Listener
  • Can the manager person of my premium for family account see when I am playing music on my own device?
  • Mattosaurus
  • Community Legend
  • 275 Views
  • 5 replies
  • 0 likes
  • Account
    Other
    Premium
  • 275 Views
  • 5 replies
  • 0 likes

Got 6 free months via FIDO but still got charged $9.99

I was at the end of my free promo with Spotify Premium acc. but then I signed up for a new cellphone plan with FIDO and activated 6 free months of Premium Spotify. There was a code to enter and I linked my account to it on Monday. Today (Wednesday, A...

  • Casual Listener
  • I was at the end of my free promo with Spotify Premium acc. but then I signed up for a new cellphone plan with FIDO and activated 6 free months of Premium Spotify. There was a code to enter and I lin...
  • osornios
  • Spotify Star
  • 457 Views
  • 3 replies
  • 0 likes
  • 457 Views
  • 3 replies
  • 0 likes

Solved!! Family does not work. We are both in the same country but Spotify says not..

My husband invited me to Family share.Both our subscriptions are in the same country - but when trying to activate the code spotify refuses that we are. What to do?

  • Casual Listener
  • My husband invited me to Family share. Both our subscriptions are in the same country - but when trying to activate the code spotify refuses that we are. What to do?  
  • osornios
  • Spotify Star
  • 1870 Views
  • 5 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 1870 Views
  • 5 replies
  • 0 likes

error 408 - cant change the country

I live in the french caribbean, and when i created my account, the country was set up automatically. After 2 weeks i couldn't acces my account anymore (they say im not in the right country) and when i go to settings the only option is still france!

  • Casual Listener
  • I live in the french caribbean, and when i created my account, the country was set up automatically. After 2 weeks i couldn't acces my account anymore (they say im not in the right country) and when ...
  • osornios
  • Spotify Star
  • 496 Views
  • 3 replies
  • 0 likes
  • Login
  • 496 Views
  • 3 replies
  • 0 likes

CARD DECLINED. WHY!?

I AM THE MOST LOYAL.*ahem* I am the most loyal spotify customer. ever to be carnated. please.I've called my bank. I'm fine.I'm from los angeles.I have funds. It's not workingI've scoured through the forums, the faqs, I've done all the things.Help. I ...

  • Newbie
  • I AM THE MOST LOYAL. *ahem*   I am the most loyal spotify customer. ever to be carnated. please. I've called my bank. I'm fine. I'm from los angeles. I have funds.  It's not workin...
  • KatesHere
  • Community Legend
  • 242 Views
  • 1 replies
  • 0 likes
  • 242 Views
  • 1 replies
  • 0 likes

Superuser Contribution Facebook Login "Incorrect username and password" on webplayer, works elsewhere

So I click the Facebook login button on the webplayer and it gives me the "Incorrect username and password" message even though that makes zero sense. I can still log to the plain website. I think I changed my facebook password, but that shouldn't ma...

  • Newbie
  • So I click the Facebook login button on the webplayer and it gives me the "Incorrect username and password" message even though that makes zero sense. I can still log to the plain website. I thi...
  • FabianS_Bogota
  • Roadie
  • 662 Views
  • 1 replies
  • 0 likes
  • 662 Views
  • 1 replies
  • 0 likes

Solved!! Can't change my country

I used to live in Finland, I now live in the UK. My IP address is definitely a UK one but I can't change my country in the settings. It lets me change it in the payment method settings but immediately changes it back to Finland for some reason even t...

  • Casual Listener
  • I used to live in Finland, I now live in the UK. My IP address is definitely a UK one but I can't change my country in the settings. It lets me change it in the payment method settings but immediatel...
  • Maxim
  • Spotify Star
  • 268 Views
  • 3 replies
  • 0 likes
  • 268 Views
  • 3 replies
  • 0 likes

Charged twice in one month

Yo Spotify, you guys have charged me twice this month – how do I get a refund?

  • Newbie
  • Yo Spotify, you guys have charged me twice this month – how do I get a refund?
  • Mattosaurus
  • Community Legend
  • 924 Views
  • 1 replies
  • 0 likes
  • 924 Views
  • 1 replies
  • 0 likes

Being charged, don't have account.

Hello. I'm being charged on a monthly basis but I don't have a premium account. I have tried every option to log in and there is nothing. I tried entering all my email addresses into the "forgot password" but there is nothing. Yet somehow Spotify is ...

  • Newbie
  • Hello.   I'm being charged on a monthly basis but I don't have a premium account. I have tried every option to log in and there is nothing. I tried entering all my email addresses into the "fo...
  • Mattosaurus
  • Community Legend
  • 207 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 207 Views
  • 1 replies
  • 0 likes

password reset does not work

reset my passwork by providing my email address. followed the rescue link sent to my emial by spotify. changed my passwork. tried to login to spotify and it does not work. never linked to a facebook account. would appreciate any help

  • Newbie
  • reset my passwork by providing my email address. followed the rescue link sent to my emial by spotify. changed my passwork. tried to login to spotify and it does not work.    never linked...
  • Mattosaurus
  • Community Legend
  • 262 Views
  • 1 replies
  • 0 likes
  • Login
  • 262 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify doesn't accept Globe Philippines as Mode of Payment

I've been trying and trying to register my postpaid number as mode of payment (on different days) but i keep getting errors that my provider is busy or something like that. What can I do to fix this?

  • Newbie
  • I've been trying and trying to register my postpaid number as mode of payment (on different days) but i keep getting errors that my provider is busy or something like that. What can I do to fix this?
  • FabianS_Bogota
  • Roadie
  • 239 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 239 Views
  • 1 replies
  • 0 likes

Account hacked

I had an account ( Premium) on Spotify and I used to Log in with Facebook. When I was on my computer doing some stuff sudenly spotify started playing music which I never heard of, so I paused. After a couple of seconds it was on again. I realised tha...

  • Newbie
  • I had an account ( Premium) on Spotify and I used to Log in with Facebook. When I was on my computer doing some stuff sudenly spotify started playing music which I never heard of, so I paused. A...
  • Noblehalfling
  • Regular
  • 179 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
  • 179 Views
  • 1 replies
  • 0 likes