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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Jelle88
  • Casual Listener
  • 143010 Views
  • 165 replies
  • 12 likes
  • Account
    Free
  • 143010 Views
  • 165 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10202 Views
  • 3 replies
  • 9 likes
  • Security
  • 10202 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • ddongnyangi
  • Newbie
  • 501520 Views
  • 982 replies
  • 112 likes
  • Account
  • 501520 Views
  • 982 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 123505 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 123505 Views
  • 74 replies
  • 12 likes

Going to edit profile but can't change country. Can anyone help?

Hey,Trying to change the country on my account but it doesn't show the list of other countries. Can anyone help? thanks!

  • Newbie
  • Hey, Trying to change the country on my account but it doesn't show the list of other countries. Can anyone help?   thanks!
  • Bearfootrecords
  • Community Legend
  • 293 Views
  • 1 replies
  • 0 likes
  • 293 Views
  • 1 replies
  • 0 likes

Solved!! Help, I don't remember the email or password I used to subscribe for Premium and cannot cancel

Hi all,I am trying to cancel my Premium subscription but I do not remember the email account, username or password I used to create my account. Premium charges come to my credit card statement every month for the last year. How can I stop this?F.

  • Casual Listener
  • Hi all, I am trying to cancel my Premium subscription but I do not remember the email account, username or password I used to create my account. Premium charges come to my credit card statement ever...
  • Bearfootrecords
  • Community Legend
  • 985 Views
  • 4 replies
  • 0 likes
  • Premium
  • 985 Views
  • 4 replies
  • 0 likes

Forgotten account details

I have forgotten my email and username for my premium Spotify account and I want to delete it. How do I do this?

  • Visitor
  • I have forgotten my email and username for my premium Spotify account and I want to delete it. How do I do this?
  • musiccornercv
  • Roadie
  • 460 Views
  • 3 replies
  • 0 likes
  • 460 Views
  • 3 replies
  • 0 likes

Summer Subscription

This summer I subscribed for Spotify premium using the deal that was offered ($4 for 3 months). I've been trying to cancel the subscription, but it's not letting me do so. Does Spotify take away the premium status when the deal ends or is there somet...

  • Newbie
  • This summer I subscribed for Spotify premium using the deal that was offered ($4 for 3 months). I've been trying to cancel the subscription, but it's not letting me do so. Does Spotify take away the ...
  • Algee
  • Roadie
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot access account page

I have a premium 1 year subscription. I can't log in to my account. I get error code 3. Yes I do log in using facebook. No deleting the spotify app on facebook and re-adding it doesn't work. No re-installing apps on various devices does not work. Som...

  • Newbie
  • I have a premium 1 year subscription. I can't log in to my account. I get error code 3. Yes I do log in using facebook. No deleting the spotify app on facebook and re-adding it doesn't work. No re-in...
  • Skraaningen
  • Newbie
  • 318 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 318 Views
  • 2 replies
  • 0 likes

American Express bluebird problem.

I'm trying to use my American Express card to pay for premium so I can go offline for a flight I have tomorrow. I know that some people have had this problem but I have no alternative method of payment. Can someone help me reset what ever is happenin...

  • Regular
  • I'm trying to use my American Express card to pay for premium so I can go offline for a flight I have tomorrow. I know that some people have had this problem but I have no alternative method of payme...
  • ItsNotMeButIsMe
  • Regular
  • 418 Views
  • 1 replies
  • 0 likes
  • 418 Views
  • 1 replies
  • 0 likes

Purchased premium as student.

Hey all, I purchased premium with the student discount, and as I was verifying my school that I go to I recieved a text that a transaction had been processed.. which was by spotify. Now if I look at my account I am not a premium member. I don't want ...

  • Newbie
  • Hey all, I purchased premium with the student discount, and as I was verifying my school that I go to I recieved a text that a transaction had been processed.. which was by spotify. Now if I look at ...
  • Maxim
  • Spotify Star
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
  • 0 likes

release my email from facebook login please

I want my email that is currently being used to sign in with the log in with facebook feature to be seperate from facebook and the help steps said to contact thru email to get that email removed from facebook login, so I can create a new account with...

  • Newbie
  • I want my email that is currently being used to sign in with the log in with facebook feature to be seperate from facebook and the help steps said to contact thru email to get that email removed from...
  • Maxim
  • Spotify Star
  • 291 Views
  • 1 replies
  • 0 likes
  • Account
  • 291 Views
  • 1 replies
  • 0 likes

When will the 99 cent offer be available?

I've been a loyal Spotify Free user for two straight years now and I want to subscribe, but I'm too late for the 99 cent deal. Will it be back for Christmas or will I have to wait till NEXT SUMMER? I've finally had it with the adds and limited skippi...

  • Regular
  • I've been a loyal Spotify Free user for two straight years now and I want to subscribe, but I'm too late for the 99 cent deal. Will it be back for Christmas or will I have to wait till NEXT SUMMER? I...
  • Maxim
  • Spotify Star
  • 2043 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
    Unlimited
  • 2043 Views
  • 1 replies
  • 0 likes

Distribution Company

Hello, We are a startup distribution comapny and are looking to setup an account with spotify please tell me the step needed to do this. Thank you!!

  • Newbie
  • Hello,     We are a startup distribution comapny and are looking to setup an account with spotify please tell me the step needed to do this. Thank you!!  
  • Maxim
  • Spotify Star
  • 243 Views
  • 1 replies
  • 0 likes
  • 243 Views
  • 1 replies
  • 0 likes

Account

Thay charged me 5.99 just try to make student account

  • Newbie
  • Thay charged me 5.99 just try to make student account
  • Maxim
  • Spotify Star
  • 9291 Views
  • 1 replies
  • 0 likes
  • 9291 Views
  • 1 replies
  • 0 likes

Subscription cancelled

I cancelled my account and a payment was taking out on my bank please refund my money

  • Newbie
  • I cancelled my account and a payment was taking out on my bank please refund my money
  • Maxim
  • Spotify Star
  • 762 Views
  • 1 replies
  • 0 likes
  • Other
  • 762 Views
  • 1 replies
  • 0 likes

New phone

I just got a new phone and when I log in through my fb none of my play list come up and It says I don't have premium anymore?? Someone please help

  • Newbie
  • I just got a new phone and when I log in through my fb none of my play list come up and It says I don't have premium anymore?? Someone please help
  • user-removed
  • Not applicable
  • 181 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 181 Views
  • 1 replies
  • 0 likes

I can't unsubscribe for premium

I signed up for the free trial on my phone, and I want to cancel it but when i go on Spotify on my PC (yes I am on the right account) when i click on subscriptions it says "try premium for 30 days" and doesn't state that I am already paying and am a ...

  • Newbie
  • I signed up for the free trial on my phone, and I want to cancel it but when i go on Spotify on my PC (yes I am on the right account) when i click on subscriptions it says "try premium for 30 days" a...
  • adamhoffman215
  • Newbie
  • 225 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 225 Views
  • 1 replies
  • 0 likes

Student Discount for Premium Approved, but not showing up in my account

I'm a student and signed up for the Premium membership with my student discount. I was approved, entered my payment info, and have a receipt. However, my account didn't upgrade and is still prompting me to do so. I tried logging out and back in, and ...

  • Visitor
  • I'm a student and signed up for the Premium membership with my student discount. I was approved, entered my payment info, and have a receipt. However, my account didn't upgrade and is still prompting...
  • user-removed
  • Not applicable
  • 244 Views
  • 2 replies
  • 0 likes
  • 244 Views
  • 2 replies
  • 0 likes

Subscription

I have a premium subscribtion for a while and all of a sudden it's saying I have a free subscription

  • Casual Listener
  • I have a premium subscribtion for a while and all of a sudden it's saying I have a free subscription
  • osornios
  • Spotify Star
  • 342 Views
  • 5 replies
  • 0 likes
  • 342 Views
  • 5 replies
  • 0 likes

Subscription won't cancel so I was billed a month that I didn't want to get charged

Hey, I was wondering if you are able to cancel my subscription and put the 10 dollars back on my card because today I was billed and I tried unsubscribing quit a few times and it didn't work I guess

  • Newbie
  • Hey, I was wondering if you are able to cancel my subscription and put the 10 dollars back on my card because today I was billed and I tried unsubscribing quit a few times and it didn't work I guess
  • osornios
  • Spotify Star
  • 172 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 172 Views
  • 1 replies
  • 0 likes

Spotify charged me for Premium today though I cancelled one month ago! Want money back now!

I cancelled my premium account (it was **bleep**!) on or around August 29th however as of today I was charged for Premium again! And to make matters worse I got charged for Premium PLUS am getting ads! I want my money back now! I am filing a grievanc...

  • Newbie
  • I cancelled my premium account (it was **bleep**!) on or around August 29th however as of today I was charged for Premium again! And to make matters worse I got charged for Premium PLUS am getting ad...
  • osornios
  • Spotify Star
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes