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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 9312 Views
  • 3 replies
  • 9 likes
  • Security
  • 9312 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 484584 Views
  • 979 replies
  • 111 likes
  • Account
  • 484584 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1211613 Views
  • 119 replies
  • 117 likes
  • Account
  • 1211613 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 121306 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 121306 Views
  • 72 replies
  • 12 likes

got hacked

Hi, my account got hacked, they added people and started a family subscription. Then i started receiving mails with codes for devices and then an account cancellation mail from noreply@salesforce.com on behalf of suport@spotify.com They logged me out...

  • Newbie
  • Hi, my account got hacked, they added people and started a family subscription. Then i started receiving mails with codes for devices and then an account cancellation mail from noreply@salesforc...
  • Maxim
  • Spotify Star
  • 471 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 471 Views
  • 1 replies
  • 0 likes

Still being charged...

I cancelled premium n d beginning of July.. I checked my account status and it states I am on the free plan... I was charged 16.00 dollars this month... I no longer have premium.. What's going on

  • Newbie
  • I cancelled premium n d beginning of July.. I checked my account status and it states I am on the free plan... I was charged 16.00 dollars this month... I no longer have premium.. What's going on
  • Maxim
  • Spotify Star
  • 169 Views
  • 1 replies
  • 0 likes
  • Account
  • 169 Views
  • 1 replies
  • 0 likes

Premium upgrade failed

HiI upgraded my account to premium over itunes and paid it but my account is still free format. I followed the instructions 3 times and uploaded it over and over and nothing changed! Please help!Thx

  • Casual Listener
  • Hi I upgraded my account to premium over itunes and paid it but my account is still free format. I followed the instructions 3 times and uploaded it over and over and nothing changed! Please help! ...
  • Maxim
  • Spotify Star
  • 297 Views
  • 3 replies
  • 0 likes
  • Premium
  • 297 Views
  • 3 replies
  • 0 likes

Album unavaible for me

I am kind of new to Spotify, and I was wondering about the following thing... There is this artist, Gazpacho, which has several albums on Spotify. Now I wanted to listen to Tick Tock, but that album was not in the artist page. Using the search functi...

  • Casual Listener
  • I am kind of new to Spotify, and I was wondering about the following thing... There is this artist, Gazpacho, which has several albums on Spotify. Now I wanted to listen to Tick Tock, but that album ...
  • coloyrs
  • Community Legend
  • 659 Views
  • 4 replies
  • 0 likes
  • Account
  • 659 Views
  • 4 replies
  • 0 likes

Solved!! Ad while on premium

Dear Spotify, I was promised there would be no more ads with premium but every. single. time. I click "browse" my currently playing song disappears behind some pop-song-promotion? Please stop sending me ads... I'm paying not to have them.

  • Casual Listener
  • Dear Spotify,   I was promised there would be no more ads with premium but every. single. time. I click "browse" my currently playing song disappears behind some pop-song-promotion?   P...
  • m86
  • Casual Listener
  • 312 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 312 Views
  • 2 replies
  • 0 likes

Upgraded to family premium and now can't open my account or access my music

Two days ago I upgraded from Premium to Family and now the Spotify icon on my computer will not open my music account. It says link failed. My account is accessible on my Andriod phone though. Can anyone help?

  • Casual Listener
  • Two days ago I upgraded from Premium to Family and now the Spotify icon on my computer will not open my music account. It says link failed. My account is accessible on my Andriod phone though. Can an...
  • osornios
  • Spotify Star
  • 262 Views
  • 2 replies
  • 0 likes
  • Login
  • 262 Views
  • 2 replies
  • 0 likes

Unsubscribing from Premium

I unsubscribed from Premium and the bills keep coming in. It seems that Spotify requires taht after you request cancellation, answer their questions, read their sales story, scroll down, request cancel again, put your password in, and request cancel ...

  • Newbie
  • I unsubscribed from Premium and the bills keep coming in. It seems that Spotify requires taht after you request cancellation, answer their questions, read their sales story, scroll down, request canc...
  • osornios
  • Spotify Star
  • 621 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 621 Views
  • 1 replies
  • 0 likes

Cant find my account with premium trial set up

I lost my phone with premium spotify set up - now I can find/remember the account - I have 3 other accounts all with free spotify. Need to find my other account to cancel the subscription. Please help I cant get any contact for Spotify

  • Newbie
  • I lost my phone with premium spotify set up - now I can find/remember the account - I have 3 other accounts all with free spotify.  Need to find my other account to cancel the subscription. &nbs...
  • osornios
  • Spotify Star
  • 222 Views
  • 1 replies
  • 0 likes
  • Account
  • 222 Views
  • 1 replies
  • 0 likes

Unknown payment of a second premium account from my

Just seen that it's being a second unauthorized payment from my credit car for a spotify premium account. Please help me to close and delete this payment. Thank you

  • Newbie
  • Just seen that it's being a second unauthorized payment from my credit car for a spotify premium account. Please help me to close and delete this payment. Thank you
  • osornios
  • Spotify Star
  • 374 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
  • 374 Views
  • 1 replies
  • 0 likes

Rogers & Free Spotify Premium for Existing Spotify subscribers.. not so fast!

Searching through the forums, this appears to be an ongoing, frustrating issue for many people. A paying premium subscriber for quite some time, I was offered 24 months free Spotify Premium through Rogers Wireless. With a few quick steps (instruction...

  • Regular
  • Searching through the forums, this appears to be an ongoing, frustrating issue for many people.    A paying premium subscriber for quite some time, I was offered 24 months free Spotify Pr...
  • mdlgrant
  • Regular
  • 3080 Views
  • 5 replies
  • 2 likes
  • Premium
  • 3080 Views
  • 5 replies
  • 2 likes

Account problems

When I signed in Spotify, I used my gmail to register. Someday, I accidentally tried to login with Facebook, which uses the same email. Spotify logged in, but it created another account.Now, I forgot my password and tried to send it to my email, but ...

  • Newbie
  • When I signed in Spotify, I used my gmail to register. Someday, I accidentally tried to login with Facebook, which uses the same email. Spotify logged in, but it created another account. Now, I fo...
  • osornios
  • Spotify Star
  • 384 Views
  • 1 replies
  • 0 likes
  • Account
  • 384 Views
  • 1 replies
  • 0 likes

Tax in the Canary Islands

Good afternoon. I write because I wanted to know how I can modify the tax that you charged on my subscription . In Spain , there are several taxes depending on which areas you live. Overall 21% apply through I.V.A. In my case, I reside in the Canary ...

  • Newbie
  • Good afternoon. I write because I wanted to know how I can modify the tax that you charged on my subscription . In Spain , there are several taxes depending on which areas you live. Overall 21% apply...
  • Maxim
  • Spotify Star
  • 563 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 563 Views
  • 1 replies
  • 0 likes

My account disappeared

I had my Spotify account for a couple of months now and had a good amount of music on my playlist and just songs in general. I was off premium for a week or so and when I went to check for my songs today it borough me back to the login/sign up page a...

  • Casual Listener
  • I had my Spotify account for a couple of months now and had a good amount of music on my playlist and just songs in general. I was off premium for a week or so and when I went to check for my songs t...
  • osornios
  • Spotify Star
  • 18421 Views
  • 6 replies
  • 4 likes
  • Account
    Login
  • 18421 Views
  • 6 replies
  • 4 likes

Cant log in

For some reason i was logged out of my premium spotify account and i have forgotten my username and password. I typed my email into the password reset link snd it says my email is not associated with an active spotify account yet the payment came out...

  • Casual Listener
  • For some reason i was logged out of my premium spotify account and i have forgotten my username and password. I typed my email into the password reset link snd it says my email is not associated with...
  • Charlie1994
  • Casual Listener
  • 1123 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Premium
  • 1123 Views
  • 2 replies
  • 0 likes

got charged 4.99 and then 9.99 for one subscription

Why did I get charged 15$ for a month of a preimum subscription??

  • Newbie
  • Why did I get charged 15$ for a month of a preimum subscription??
  • alexqg12
  • Newbie
  • 1058 Views
  • 3 replies
  • 1 likes
  • Premium
    Subscription
  • 1058 Views
  • 3 replies
  • 1 likes

Problem with my account

Hi,I logged in with my Facebook-account. Because off that, I don't know my username nor my password. I would like to go from premium to family but I don't know my username of password. If I press "forget my password' they don't even send me an email....

  • Newbie
  • Hi, I logged in with my Facebook-account. Because off that, I don't know my username nor my password. I would like to go from premium to family but I don't know my username of password. If I press...
  • Knyaf
  • Roadie
  • 198 Views
  • 1 replies
  • 0 likes
  • Account
  • 198 Views
  • 1 replies
  • 0 likes

Solved!! sign in without facebook

I´m signing in with facebook, but now I want to close my facebook account.Can I change the way to sing in on spotify without loosing my spotify actual account?

  • Newbie
  • I´m signing in with facebook, but now I want to close my facebook account. Can I change the way to sing in on spotify without loosing my spotify actual account?
  • Maxim
  • Spotify Star
  • 746 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 746 Views
  • 1 replies
  • 0 likes

family acount...

hi i am already longtime customer at spotify and had nothing to complain about. I want to add my wife and my son for Family account, but unfortunately I always get the message whoops there is a fault occurred .. why is that?

  • Casual Listener
  • hi i am already longtime customer at spotify and had nothing to complain about. I want to add my wife and my son for Family account, but unfortunately I always get the message whoops there is a fault...
  • Maxim
  • Spotify Star
  • 572 Views
  • 3 replies
  • 0 likes
  • Account
  • 572 Views
  • 3 replies
  • 0 likes

Solved!! My music stops when someone else listens?

hi guys!recently, i purchased a spotify family account which both my sister and I use (we have paid for 2 devices to be able to use spotify) but everytime she or i listen to music, it always cuts the other persons music off. I feel that as i have pai...

  • Casual Listener
  • hi guys! recently, i purchased a spotify family account which both my sister and I use (we have paid for 2 devices to be able to use spotify) but everytime she or i listen to music, it always cuts t...
  • Maxim
  • Spotify Star
  • 10086 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 10086 Views
  • 3 replies
  • 0 likes

Facebook Activity Log Temperamental

I like to keep a kind of record of what I listen to on Spotify in my Facebook activity log as a reference point but for some reason, a lot of albums haven't been showing up in there recently. Some things appear and some don't, and sometimes individua...

  • Gig Goer
  • I like to keep a kind of record of what I listen to on Spotify in my Facebook activity log as a reference point but for some reason, a lot of albums haven't been showing up in there recently. Some th...
  • jannisson
  • Newbie
  • 1818 Views
  • 11 replies
  • 0 likes
  • Account
    Unlimited
  • 1818 Views
  • 11 replies
  • 0 likes