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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 9324 Views
  • 3 replies
  • 9 likes
  • Security
  • 9324 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 484722 Views
  • 979 replies
  • 111 likes
  • Account
  • 484722 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1211630 Views
  • 119 replies
  • 117 likes
  • Account
  • 1211630 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 121327 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 121327 Views
  • 72 replies
  • 12 likes

log in issue, compromised account

I recently received an email from spotify that my account was cancelled. I did not request that. I am not able to log in, I just made a payment. Help my account is blocked

  • Newbie
  • I recently received an email from spotify that my account was cancelled. I did not request that. I am not able to log in, I just made a payment. Help my account is blocked
  • MattSuda
  • Spotify Star
  • 182 Views
  • 1 replies
  • 0 likes
  • Security
  • 182 Views
  • 1 replies
  • 0 likes

Won't let me purchase premium

Using my iPhone trying to purchase premium with my Visa card but it won't work, got no idea??

  • Newbie
  • Using my iPhone trying to purchase premium with my Visa card but it won't work, got no idea??
  • MattSuda
  • Spotify Star
  • 216 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 216 Views
  • 1 replies
  • 0 likes

Was going to cancel but charged today

Hello, I was using the premium free trial. For some reason I thought the trial ended tommorow so I logged on today to see that it actually ended today and I was already charged $10. I haven't even used the service at all today, so I'm seeing if there...

  • Visitor
  • Hello, I was using the premium free trial. For some reason I thought the trial ended tommorow so I logged on today to see that it actually ended today and I was already charged $10. I haven't even us...
  • MattSuda
  • Spotify Star
  • 287 Views
  • 4 replies
  • 0 likes
  • Premium
    Subscription
  • 287 Views
  • 4 replies
  • 0 likes

When does Premium cancel?

I signed up for the $0.99 for 3 months bundle, and it is due for renewal on 30th June. If I cancel today will my premium end immediately or on 30th June? Cause I want to know if I should lock in the cancellation today, thanks!

  • Newbie
  • I signed up for the $0.99 for 3 months bundle, and it is due for renewal on 30th June. If I cancel today will my premium end immediately or on 30th June?   Cause I want to know if I should loc...
  • MattSuda
  • Spotify Star
  • 213 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 213 Views
  • 1 replies
  • 0 likes

delete my Spotify account

Hello, please cancel my Spotify account diana_l_c.Respectively what do I have to do in order to have it deleted? With kind regardsDiana

  • Newbie
  • Hello,   please cancel my Spotify account diana_l_c. Respectively what do I have to do in order to have it deleted?   With kind regards Diana
  • MattSuda
  • Spotify Star
  • 255 Views
  • 4 replies
  • 0 likes
  • Account
  • 255 Views
  • 4 replies
  • 0 likes

Premium subscription trouble

Hi I have reinstalled spotify and have logged in but it is saying I only have spotify free. I have spotify premium. How do I fix this problem as I am making payments for premium.

  • Visitor
  • Hi I have reinstalled spotify and have logged in but it is saying I only have spotify free. I have spotify premium. How do I fix this problem as I am making payments for premium.
  • MattSuda
  • Spotify Star
  • 163 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 163 Views
  • 1 replies
  • 0 likes

Whats wrong with my premium

There is something wrong with my premium for spotify and ever since there was a new update it wasnt letting me get the premium and i am using this on mobile but i need help with this bug or problem

  • Regular
  • There is something wrong with my premium for spotify and ever since there was a new update it wasnt letting me get the premium and i am using this on mobile but i need help with this bug or problem
  • MattSuda
  • Spotify Star
  • 649 Views
  • 9 replies
  • 0 likes
  • 649 Views
  • 9 replies
  • 0 likes

Spotify Premium Payment

I'm realy having trouble and a stressful time because I do not have that premium button. I've tried logging out, deleting the app, but still the same, can't find that premium button. I can't upgrade to Premium... (I'm paying with Itunes)

  • Casual Listener
  • I'm realy having trouble and a stressful time because I do not have that premium button. I've tried logging out, deleting the app, but still the same, can't find that premium button. I can't upgrade ...
  • MattSuda
  • Spotify Star
  • 239 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 239 Views
  • 2 replies
  • 0 likes

Solved!! Charged by iTunes and Spotify

Hello, I was charged by Spotify and iTunes both 10.55. Is there reason why? And who do I contact to take care of this?

  • Casual Listener
  • Hello, I was charged by Spotify and iTunes both 10.55. Is there reason why? And who do I contact to take care of this?
  • Selinav21
  • Casual Listener
  • 350 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 350 Views
  • 2 replies
  • 0 likes

Summer offer to College offer?

Will I be able to try the summer offer ($1) for the next 3 months, then cancel it and then sign up for the student price ($5)?

  • Newbie
  • Will I be able to try the summer offer ($1) for the next 3 months, then cancel it and then sign up for the student price ($5)?
  • MattSuda
  • Spotify Star
  • 163 Views
  • 1 replies
  • 1 likes
  • Account
    Premium
  • 163 Views
  • 1 replies
  • 1 likes

Subscription

So I tried to get the 0.99$ premium but it said that I was not eligible to get it. So I clicked it two more times and it said the same thing. It then charged me 3.00$ and did not give me premium. I would like my 3.00$ refunded.

  • Newbie
  • So I tried to get the 0.99$ premium but it said that I was not eligible to get it. So I clicked it two more times and it said the same thing. It then charged me 3.00$ and did not give me premium. I w...
  • Alejandro141
  • Newbie
  • 254 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 254 Views
  • 3 replies
  • 0 likes

Cerrar cuenta de Facebook asociada a spotify

Abrí spotify la primera vez con mi cuenta de Facebook y luego compre la premium usando otro correo. Ahora no puedo conectarme a Facebook con mi cuenta premium porque ya está asociada a otra cuenta de spotify. Que debo hacer?

  • Newbie
  • Abrí spotify la primera vez con mi cuenta de Facebook y luego compre la premium usando otro correo. Ahora no puedo conectarme a Facebook con mi cuenta premium porque ya está asociada a otra cuenta de...
  • 321 Views
  • 0 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 321 Views
  • 0 replies
  • 0 likes

Over charges of 9.99

I have family plan. Me and 2 users. Being charged 19.99. And being charged 9.99 from my account. Double charging me. For a year. I want to be refunded for the 9.99 for all the months since I have been on it. Over a year

  • Newbie
  • I have family plan. Me and 2 users. Being charged 19.99. And being charged 9.99 from my account. Double charging me. For a year. I want to be refunded for the 9.99 for all the months since I have bee...
  • 206 Views
  • 0 replies
  • 0 likes
  • Subscription
  • 206 Views
  • 0 replies
  • 0 likes

Spotify won't allow me to buy Premium

When I go to buy, it will take me to the screen to purchase, but when I click "Accept and pay", it takes me back to the offor screen. Is there any other way to purchase premium?

  • Newbie
  • When I go to buy, it will take me to the screen to purchase, but when I click "Accept and pay", it takes me back to the offor screen. Is there any other way to purchase premium?
  • 241 Views
  • 0 replies
  • 0 likes
  • Premium
  • 241 Views
  • 0 replies
  • 0 likes

Quiero eliminar mi cuenta

Hola, tengo mi cuenta creada por medio de Facebook, pero por motivos personales quiero eliminarla para crear una aparte. He intentado contactar por correo numerosas ocasiones pero siempre me mandan un correo para que entre aquí a la comunidad y no el...

  • Newbie
  • Hola, tengo mi cuenta creada por medio de Facebook, pero por motivos personales quiero eliminarla para crear una aparte. He intentado contactar por correo numerosas ocasiones pero siempre me mandan u...
  • Blackwidow2
  • Newbie
  • 5075 Views
  • 3 replies
  • 3 likes
  • Account
  • 5075 Views
  • 3 replies
  • 3 likes

** Spotify gave my account away to a big brand! **

I have tried emailing Spotify support without getting a reply so I will try the forum again.Apparently a world famous brand wanted my username that I've had since Spotify came out as a Beta in Sweden in 2006.Without confirming with me Spotify deleted...

  • Regular
  • I have tried emailing Spotify support without getting a reply so I will try the forum again. Apparently a world famous brand wanted my username that I've had since Spotify came out as a Beta ...
  • none2k
  • Regular
  • 1712 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
  • 1712 Views
  • 4 replies
  • 0 likes

Gifting Spofity in Belize

I'm in the US and would like to first a subscription to a friend in Belize. Will they be able to use the service there? Thanks.

  • Newbie
  • I'm in the US and would like to first a subscription to a friend in Belize. Will they be able to use the service there? Thanks. 
  • Bittencourt
  • Spotify Star
  • 963 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 963 Views
  • 1 replies
  • 0 likes

Device Password Email not being sent

Hello,I originally signed up with Spotify using my Facebook credentials. I would like to sign into Spotify on my streaming device. I have used the Device Reset Password functionality from my account multiple times, waited a few days, checked spam fil...

  • Casual Listener
  • Hello, I originally signed up with Spotify using my Facebook credentials.  I would like to sign into Spotify on my streaming device.  I have used the Device Reset Password functionality fr...
  • jsavio80
  • Newbie
  • 1079 Views
  • 6 replies
  • 1 likes
  • Login
  • 1079 Views
  • 6 replies
  • 1 likes

Solved!! I don't want automatic payments. I payed 0.99 cents for the summer.

If I cancel do I cancel my 0.99 cent deal entirely. How do I make sure Spotify doesn't automatically charge after the summer? So there is no option to pay in incriments?

  • Casual Listener
  • If I cancel do I cancel my 0.99 cent deal entirely. How do I make sure Spotify doesn't automatically charge after the summer? So there is no option to pay in incriments? 
  • MarkL3
  • Casual Listener
  • 293 Views
  • 2 replies
  • 0 likes
  • Premium
  • 293 Views
  • 2 replies
  • 0 likes

Can't update payment method

I had the spotify premium student discount option and then my associated card on my account had to be destroyed due to fraud. Before I could update my payment options with a new card - I graduated college. Now i am no longer eligible for the student ...

  • Newbie
  • I had the spotify premium student discount option and then my associated card on my account had to be destroyed due to fraud.  Before I could update my payment options with a new card - I gradua...
  • Ambivalence
  • Community Legend
  • 240 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 240 Views
  • 1 replies
  • 0 likes