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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 9300 Views
  • 3 replies
  • 9 likes
  • Security
  • 9300 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 484468 Views
  • 979 replies
  • 111 likes
  • Account
  • 484468 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1211595 Views
  • 119 replies
  • 117 likes
  • Account
  • 1211595 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 121275 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 121275 Views
  • 72 replies
  • 12 likes

I can not renew my subscription

I am a premium subscriber on Spotify and this month received an e-mail that the payment was not made .... The following message appears:. "Oops, it looks like your card or payment service is a bad day do not worry, nothing was charged. Try again or c...

  • Newbie
  • I am a premium subscriber on Spotify and this month received an e-mail that the payment was not made .... The following message appears:. "Oops, it looks like your card or payment service is a bad da...
  • Ox1
  • Roadie
  • 157 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 157 Views
  • 1 replies
  • 0 likes

Solved!! Cannot log into app or PC client.

Signed up for spotify today, bought the three months for £0.99. I can sign into the website and web player, however whenever I try to sign into the PC client or Android app using my Username and password ( also tried email and password) it says "the ...

  • Casual Listener
  • Signed up for spotify today, bought the three months for £0.99. I can sign into the website and web player, however whenever I try to sign into the PC client or Android app using my Username and pass...
  • mimmest
  • Casual Listener
  • 405 Views
  • 4 replies
  • 0 likes
  • Account
    Subscription
  • 405 Views
  • 4 replies
  • 0 likes

Lost all my songs

I downloaded and installed spotify on my Windows laptop and logged into my account, later I realized that the account that I've logged into is my email account which has only a few songs saved in it. I figured out that the account I'd normally use is...

  • Newbie
  • I downloaded and installed spotify on my Windows laptop and logged into my account, later I realized that the account that I've logged into is my email account which has only a few songs saved in it....
  • jean3601
  • Community Legend
  • 209 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 209 Views
  • 1 replies
  • 0 likes

I have a queastion about Accounts

Hello UsersI regestierd me with Facebook and subscribed Spotify Premium.Now i think this was an realy stupid action because my friend ask me if he could use it too but i dont want to give him my Facebook account.My question is can i change my account...

  • Newbie
  • Hello Users I regestierd me with Facebook and subscribed Spotify Premium. Now i think this was an realy stupid action because my friend ask me if he could use it too but i dont want to give him m...
  • jean3601
  • Community Legend
  • 177 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 177 Views
  • 1 replies
  • 0 likes

Will I have the 3 month Premium offer if I cancel beforehand?

Well, the title is pretty self-explanatory, but the question is:I have just subscribed to the Premium service using a 3 months offer trial (not free, but for little one-time charge). Now, I know I don't wanna renew this service for its full price onc...

  • Newbie
  • Well, the title is pretty self-explanatory, but the question is: I have just subscribed to the Premium service using a 3 months offer trial (not free, but for little one-time charge). Now, I know I ...
  • jean3601
  • Community Legend
  • 1709 Views
  • 1 replies
  • 2 likes
  • Account
    Premium
    Subscription
  • 1709 Views
  • 1 replies
  • 2 likes

Cancelled account but still being charged

I cancelled my account a few months ago and I am still being charged each month. When I log in, it shows that I don't have a premium account. I talked to Sprint and they said they can't do anything on their end and to contact Spotify. I put forth a c...

  • Newbie
  • I cancelled my account a few months ago and I am still being charged each month. When I log in, it shows that I don't have a premium account. I talked to Sprint and they said they can't do anything o...
  • jean3601
  • Community Legend
  • 166 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 166 Views
  • 1 replies
  • 0 likes

Solved!! Subscription

HiI had premium Spotify and it was all going great £9.99 a month but it stopped don't know why, I think it's being 12 months I wanted to continue but it's stopped I've not cancelled anything, I've just checked statement and it's not come out this mon...

  • Regular
  • Hi I had premium Spotify and it was all going great £9.99 a month but it stopped don't know why, I think it's being 12 months I wanted to continue but it's stopped I've not cancelled anything, I've ...
  • Bennocoopers
  • Regular
  • 365 Views
  • 5 replies
  • 0 likes
  • 365 Views
  • 5 replies
  • 0 likes

family thing

was all going well wanted to add a family member nothing as simple as just adding somebody so i have to cancel original sub after much frustration, i started new group and lost my playlists cos it wouldnt let me use the same user name ive now been ch...

  • Newbie
  • was all going well   wanted to add a family member   nothing as simple as just adding somebody so i have to cancel original sub   after much frustration, i started new group and ...
  • jean3601
  • Community Legend
  • 119 Views
  • 1 replies
  • 0 likes
  • 119 Views
  • 1 replies
  • 0 likes

Can I get back a wrong payment??

I signed up for the student plan beforen reading it all. Spotify took $5. 36 from my bank. How do I get that on my premium account?

  • Newbie
  •  I signed up for the student plan beforen reading it all. Spotify took $5. 36 from my bank. How do I get that on my premium account?
  • jean3601
  • Community Legend
  • 129 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 129 Views
  • 1 replies
  • 0 likes

HELP! Can't sign into Spotify on my app but i can on Explorer

Hi everyone, I am having issues logging into my Spotify on my phone. when i log in it says '' Login Failed- Unable to login, either username or password is incorrect. Have you signed up for a Spotify account '' but i have no issues logging on Spotify...

  • Newbie
  • Hi everyone,     I am having issues logging into my Spotify on my phone. when i log in it says ''   Login Failed- Unable to login, either username or password is incorrect...
  • jean3601
  • Community Legend
  • 162 Views
  • 1 replies
  • 0 likes
  • Account
  • 162 Views
  • 1 replies
  • 0 likes

Offline access

Hi, I just subscribed for the 3 month premium trial which included accessing spotify even when offline. However, this is not yet possible. Can you please advise / explain? Thanks, Caroline.

  • Newbie
  • Hi, I just subscribed for the 3 month premium trial which included accessing spotify even when offline. However, this is not yet possible. Can you please advise / explain? Thanks, Caroline.
  • jonasherdegen
  • Community Legend
  • 152 Views
  • 1 replies
  • 0 likes
  • Premium
  • 152 Views
  • 1 replies
  • 0 likes

Change subscription

I bought subscription plan for me only which is first month free and afterwards 4.99 EUR. But then I realised I could have bought it on promo for 0.99 EUR. Can I stop my current subscription and go to the promo? Will it still charge me 4.99 next mont...

  • Music Fan
  • I bought subscription plan for me only which is first month free and afterwards 4.99 EUR. But then I realised I could have bought it on promo for 0.99 EUR. Can I stop my current subscription and go t...
  • jean3601
  • Community Legend
  • 205 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 205 Views
  • 1 replies
  • 0 likes

Discover Weekly Playlist

Hello! im having some "issues" with discover weekly. for some reason im getting alot of music from finland.. i dont speak a single word of finnish... is there anyway to reset discover weekly preferences? its like 30-40% of the list is music i cant un...

  • Casual Listener
  • Hello!   im having some "issues" with discover weekly.   for some reason im getting alot of music from finland.. i dont speak a single word of finnish...   is there anyway to res...
  • jean3601
  • Community Legend
  • 1332 Views
  • 7 replies
  • 0 likes
  • Discover Weekly
    Help
  • 1332 Views
  • 7 replies
  • 0 likes

Trialled Premium and Now am Paying for It...but still getting FREE

Hi Spotifyers! As the subject heading reads...I trialled the premium service, then after the 7 day trial, spotify began debiting from my account, however I am still on FREE. I have tried to reinstall spotify on my Mac, but when it asks me to go into ...

  • Casual Listener
  •   Hi Spotifyers!   As the subject heading reads...I trialled the premium service, then after the 7 day trial, spotify began debiting from my account, however I am still on FREE. I have t...
  • mareec1
  • Casual Listener
  • 336 Views
  • 4 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 336 Views
  • 4 replies
  • 0 likes

Telekom Spotifiy Account but monytransfer to Spotify over Paypal

Hello , Since 1. September i moved my Spotify Account to the German Telekom . But in September and Oktober Spotify takes Money from my Paypal Account too . Thats not correct . There is no Service Hotline or something else on Spotify Website ? Can som...

  • Regular
  • Hello ,    Since 1. September i moved my Spotify Account to the German Telekom .  But in September and Oktober Spotify takes Money from my Paypal Account too .  Thats not corr...
  • chesterrush
  • Regular
  • 510 Views
  • 7 replies
  • 0 likes
  • Account
  • 510 Views
  • 7 replies
  • 0 likes

Facebook info is still on spotify after successfully disconnecting it

Hi! As you can read in the title is that my facebook info, such as name and profile picture, is still on my Spotify account after successfully disconnecting it. And I really would like this removed. I have already tried the recleanse thing, and I tri...

  • Regular
  • Hi!   As you can read in the title is that my facebook info, such as name and profile picture, is still on my Spotify account after successfully disconnecting it. And I really would like this ...
  • hvjghift44
  • Regular
  • 616 Views
  • 7 replies
  • 0 likes
  • Account
    Premium
  • 616 Views
  • 7 replies
  • 0 likes

Delete My Account

I need my account permanently deleted. I have gone through contact form but all it has done is sent me back to the start several times.

  • Newbie
  • I need my account permanently deleted. I have gone through contact form but all it has done is sent me back to the start several times.
  • Seiten
  • Gig Goer
  • 965 Views
  • 1 replies
  • 0 likes
  • Account
  • 965 Views
  • 1 replies
  • 0 likes

help

I was signing up for student on my phone but could not continue with the forms since it wouldn't select my school, I went online to sign up but it wouldn't take my card. I checked my account and said it was charged already but I cant access to skip o...

  • Casual Listener
  • I was signing up for student on my phone but could not continue with the forms since it wouldn't select my school, I went online to sign up but it wouldn't take my card. I checked my account and said...
  • 12172088257
  • Casual Listener
  • 374 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 374 Views
  • 2 replies
  • 0 likes

Subscription?

So I accidentally clicked the prepaid 7 day premium trial and I want to know if I will be charged after the 7 days are up????

  • Newbie
  • So I accidentally clicked the prepaid 7 day premium trial and I want to know if I will be charged after the 7 days are up????
  • user-removed
  • Not applicable
  • 450 Views
  • 1 replies
  • 0 likes
  • 450 Views
  • 1 replies
  • 0 likes