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Accounts

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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 9357 Views
  • 3 replies
  • 9 likes
  • Security
  • 9357 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 484971 Views
  • 979 replies
  • 111 likes
  • Account
  • 484971 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1211753 Views
  • 119 replies
  • 117 likes
  • Account
  • 1211753 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 121434 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 121434 Views
  • 72 replies
  • 12 likes

Error msg - can't use Spotify for longer than 14 days abroad

Hello, I changed the payment card on ITunes yesterday as I think I had a failed payment now I cannot login to Spotify and I'm getting a message about not being able to use Spottify longer than 14 days abroad even though I'm not abroad! I've re-instal...

  • Casual Listener
  • Hello, I changed the payment card on ITunes yesterday as I think I had a failed payment now I cannot login to Spotify and I'm getting a message about not being able to use Spottify longer than 14 day...
  • Ambivalence
  • Community Legend
  • 196 Views
  • 1 replies
  • 0 likes
  • Login
  • 196 Views
  • 1 replies
  • 0 likes

cant remember email account only username

HiI have an spotify account where i cant remember the email account linked to username that i DO rememberPleaSe help?Sorry bout bad english

  • Newbie
  • Hi I have an spotify account where i cant remember the email account linked to username that i DO remember PleaSe help? Sorry bout bad english
  • Reflux_
  • Community Legend
  • 316 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 316 Views
  • 1 replies
  • 0 likes

Can't get premium

Hi I have looked at previous comments on this forum. Have logged out of Spotify on all devices and logged back in but still not working. My phone says I can purchase premium but I already have this and have done for the past two years pls help

  • Newbie
  • Hi I have looked at previous comments on this forum. Have logged out of Spotify on all devices and logged back in but still not working. My phone says I can purchase premium but I already have this a...
  • Reflux_
  • Community Legend
  • 160 Views
  • 1 replies
  • 0 likes
  • Premium
  • 160 Views
  • 1 replies
  • 0 likes

log in password reset problems

With one of our spotify accounts we have recently changed a phone handset without backing up all settings. Now when we try to get into the Spotify account on that phone we cannot. When we try to get the password reset the system says that it has sent...

  • Newbie
  • With one of our spotify accounts we have recently changed a phone handset without backing up all settings. Now when we try to get into the Spotify account on that phone we cannot. When we try to get ...
  • Reflux_
  • Community Legend
  • 177 Views
  • 1 replies
  • 0 likes
  • Login
  • 177 Views
  • 1 replies
  • 0 likes

I cancelled my subscription months ago and I'm still getting charged

Can someone explain how I have cancelled my subscription and in still getting charged for it. I haven't been getting charged for it for about three months now but all of a sudden they start pulling from my account again. I want my money back because ...

  • Newbie
  • Can someone explain how I have cancelled my subscription and in still getting charged for it. I haven't been getting charged for it for about three months now but all of a sudden they start pulling f...
  • Reflux_
  • Community Legend
  • 183 Views
  • 1 replies
  • 0 likes
  • 183 Views
  • 1 replies
  • 0 likes

Solved!! Change/reset password

Im having Problems to change my password, every time i press the link Spotify sends me to change the password i open the page and i put the new password i want and it says "We are sorry, this format has expired, please try again later" and i honestly...

  • Casual Listener
  • Im having Problems to change my password, every time i press the link Spotify sends me to change the password i open the page and i put the new password i want and it says "We are sorry, this format ...
  • Francois97
  • Casual Listener
  • 304 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Security
  • 304 Views
  • 2 replies
  • 0 likes

Fake Advertising by spotify?

Hi, I recently downloaded spotify because my sister recommended it , and I love it so i decided to subscribe because it said I could have my first subscription for 0.99 dollars for 3 months or something like that so I click on that and I linked my ca...

  • Casual Listener
  • Hi, I recently downloaded spotify because my sister recommended it , and I love it so i decided to subscribe because it said I could have my first subscription for 0.99 dollars for 3 months or someth...
  • Vorpai
  • Casual Listener
  • 260 Views
  • 3 replies
  • 0 likes
  • Premium
  • 260 Views
  • 3 replies
  • 0 likes

Can't activate premium

Yesterday i opened spotify in my phone, like every day, to find out that my premium has disabled magically, and the credit card data has been deleted from my account. When i tried to re-enter the information into my account i got this error "Oops, it...

  • Visitor
  • Yesterday i opened spotify in my phone, like every day, to find out that my premium has disabled magically, and the credit card data has been deleted from my account. When i tried to re-enter the inf...
  • MaryS
  • Roadie
  • 232 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 232 Views
  • 3 replies
  • 0 likes

Subscription cant be cancelled

My membership is going to run out in 5 days so i want to cancel it before i get charged for the next month as i wont be able to use it, however i cant cancel it as changes are being made to the website. Is there any way to get around this?

  • Newbie
  • My membership is going to run out in 5 days so i want to cancel it before i get charged for the next month as i wont be able to use it, however i cant cancel it as changes are being made to the websi...
  • jean3601
  • Community Legend
  • 1360 Views
  • 18 replies
  • 2 likes
  • Account
    Free
    Other
    Premium
    Subscription
  • 1360 Views
  • 18 replies
  • 2 likes

Lost password, email not work.

Hey ! i cant log in because i have lost my password. And my email doesnt work. But i still got that credit card and it automatically pays premium every month... Cant even stop it without logging in. So, what can i do?

  • Casual Listener
  • Hey ! i cant log in because i have lost my password. And my email doesnt work. But i still got that credit card and it automatically pays premium every month... Cant even stop it without logging in. ...
  • missyselenity
  • Newbie
  • 258 Views
  • 1 replies
  • 0 likes
  • Login
  • 258 Views
  • 1 replies
  • 0 likes

Can i restore an account ?

I did not pay my daughters account in time after have gotten a new Master Card. Account is gone. Can we restore it and find back to her old playlist someone ?

  • Casual Listener
  • I did not pay my daughters account in time after have gotten a new Master Card.  Account is gone. Can we restore it and find back to her old playlist someone ? 
  • tusenfryd1
  • Casual Listener
  • 2530 Views
  • 2 replies
  • 1 likes
  • Account
  • 2530 Views
  • 2 replies
  • 1 likes

Solved!! Payment issues

Spotify keeps charging 10 euro per month even though I have a free subscription, and I cannot cancel it cause in my account details it says that I have Spotify Free subscription... How can I stop it?

  • Newbie
  • Spotify keeps charging 10 euro per month even though I have a free subscription, and I cannot cancel it cause in my account details it says that I have Spotify Free subscription... How can I stop it?
  • casperbm
  • Newbie
  • 454 Views
  • 2 replies
  • 0 likes
  • 454 Views
  • 2 replies
  • 0 likes

Charged £4 instead of £9.99

I saw on my bank account the recent spotify charge and it was listed as being £4. Is there a reason for this?

  • Casual Listener
  • I saw on my bank account the recent spotify charge and it was listed as being £4. Is there a reason for this?
  • Merik
  • Community Legend
  • 422 Views
  • 8 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 422 Views
  • 8 replies
  • 0 likes

Logging on with new phone

When i try log in on my new phone it says i have already created an account with that email...yes that is why im trying to get onto it?

  • Newbie
  • When i try log in on my new phone it says i have already created an account with that email...yes that is why im trying to get onto it?
  • jean3601
  • Community Legend
  • 138 Views
  • 1 replies
  • 0 likes
  • Account
  • 138 Views
  • 1 replies
  • 0 likes

Getting help

How can i get help from customer support about my account,want to change my payment method but it's showing the wrong subscription typecheers

  • Casual Listener
  • How can i get help from customer support about my account, want to change my payment method but it's showing the wrong subscription type cheers
  • jean3601
  • Community Legend
  • 227 Views
  • 3 replies
  • 0 likes
  • Account
  • 227 Views
  • 3 replies
  • 0 likes

Solved!! Premium

Hi, I just got Spotify premium but I can't access the offline conexion or high quality listening or anything else. It appears when I go to "my account" that i'm premium but not on my computer or cellphone. Do I have to wait some time?What can I do? T...

  • Newbie
  • Hi,    I just got Spotify premium but I can't access the offline conexion or high quality listening or anything else. It appears when I go to "my account"  that i'm premium but not o...
  • jean3601
  • Community Legend
  • 250 Views
  • 1 replies
  • 0 likes
  • Premium
  • 250 Views
  • 1 replies
  • 0 likes

Deleting

I made my self an old account when I was younger and I want only one account so how do I delete my old one?

  • Newbie
  • I made my self an old account when I was younger and I want only one account so how do I delete my old one?
  • jean3601
  • Community Legend
  • 178 Views
  • 1 replies
  • 0 likes
  • Premium
  • 178 Views
  • 1 replies
  • 0 likes

HELP - Cannot change country of residence

Hello,I created my Spotify account a very long time ago (I honestly do not remember when) in the USA, but I am currently in South Africa until March 2016. Spotify will all of a sudden not let me log in because my country does not match the country li...

  • Newbie
  • Hello, I created my Spotify account a very long time ago (I honestly do not remember when) in the USA, but I am currently in South Africa until March 2016. Spotify will all of a sudden not let me ...
  • 166 Views
  • 0 replies
  • 0 likes
  • Free
  • 166 Views
  • 0 replies
  • 0 likes

Help

I paid for my subscription and was charged and it said they could not verify my student status. So why was I still charged but I have no access to spotify?

  • Newbie
  • I paid for my subscription and was charged and it said they could not verify my student status. So why was I still charged but I have no access to spotify?
  • Ox1
  • Roadie
  • 176 Views
  • 1 replies
  • 0 likes
  • Premium
  • 176 Views
  • 1 replies
  • 0 likes

What Happened To My Account? Not Active

What is going on? I redeemed a one year prepaid gift card on my account (not this one. I had to make this account to post on the forums) and 4 days later, out of the blue, I can't log in. My password doesn't work and when I try to reset my password, ...

  • Casual Listener
  • What is going on? I redeemed a one year prepaid gift card on my account (not this one. I had to make this account to post on the forums) and 4 days later, out of the blue, I can't log in. My password...
  • accountdeleted
  • Casual Listener
  • 536 Views
  • 1 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 536 Views
  • 1 replies
  • 1 likes