I can't change my payment details

I recently got a new card due to old one expired in march, But whenever i enter my profil and try to change i just get this http://puu.sh/hcPgA/88e79832de.pngI can't do anything so the only way i can keep up premium is to constantly buy gift cards an...

• Reican
• Casual Listener
• I recently got a new card due to old one expired in march, But whenever i enter my profil and try to change i just get this http://puu.sh/hcPgA/88e79832de.png I can't do anything so the only way i c...
• 2015-04-13 11:10:37 PM
• 2015-10-03 2:55:47 PM
• leeanded
• Music Fan
• 4020 Views
• 5 replies
• 0 likes
• Account
  Other
  Premium
  Subscription

Web Login works, but not the App Login!

Hi, I have a little problem with my Spotify! I cannot Login to the App on my Phone or tablet "its not the right username or password" ! But the loginon the website works!!!!

• Paulek
• Newbie
• Hi,    I have a little problem with my Spotify! I cannot Login to the App on my Phone or tablet "its not the right username or password" ! But the loginon the website works!!!!  
• 2015-10-03 12:43:40 PM
• 241 Views
• 0 replies
• 0 likes
• Login

Can't update my details of paiement What the problem With thé Website?

• nickywan
• Newbie
• 2015-10-03 12:37:47 PM
• 117 Views
• 0 replies
• 0 likes

Deleted Facebook, Active Subscription

Hello everybody, i have seen a double spotify payment onto my paypal/credit card but only use one accoount. I've created an Spotify Account per Facebook some time ago.Then deleted Facebook, cancelled the Spotify subscription..(i thought)Create new Sp...

• user-removed
• Visitor
• Hello everybody,   i have seen a double spotify payment onto my paypal/credit card but only use one accoount.   I've created an Spotify Account per Facebook some time ago. Then deleted...
• 2015-10-01 9:01:20 PM
• 2015-10-03 12:18:16 PM
• user-removed
• Not applicable
• 150 Views
• 1 replies
• 0 likes
• Account
  Subscription

premium charges

My card has been charged for the monthly subscribtion fee eventhough I tried the free trial of 30 days. I try to unsuscribe but I cannot.since in my acc it says im on free trial package ...can you help me with this ..

• user-removed
• Visitor
• My card has been charged for the monthly subscribtion fee eventhough I tried the free trial of 30 days. I try to unsuscribe but I cannot.since in my acc it says im on free trial package ...can you he...
• 2015-10-03 12:14:37 PM
• 154 Views
• 0 replies
• 0 likes

I cancelled my 30 free trial subscription, but it still charged me

I applied for a 30 free subscription trial, and it ends today, but I cancelled it last night, and it still charged me. I even got the email confirmation that it was cancelled

• kaitlynnswain
• Newbie
• I applied for a 30 free subscription trial, and it ends today, but I cancelled it last night, and it still charged me. I even got the email confirmation that it was cancelled
• 2015-10-02 10:07:29 PM
• 2015-10-03 11:03:11 AM
• Ox1
• Roadie
• 182 Views
• 1 replies
• 0 likes

Hacked account

Hi!I just found out that my account has been hacked when I listened to music and it suddenly was interrupted when someone else logged in. Checked my profile and someone had changed my email adress and of course password. I could still login via Faceb...

• missime
• Newbie
• Hi! I just found out that my account has been hacked when I listened to music and it suddenly was interrupted when someone else logged in. Checked my profile and someone had changed my email adress ...
• 2015-10-02 10:21:03 PM
• 2015-10-03 11:02:17 AM
• jean3601
• Community Legend
• 254 Views
• 1 replies
• 0 likes
• Account
  Other

Two accounts

i ordered premium and didn't log in w Facebook so it created a new account. How do I get my music from my Facebook account to the new one. Or how do I apply my premium to my FB account.

• Darci
• Newbie
• i ordered premium and didn't log in w Facebook so it created a new account. How do I get my music from my Facebook account to the new one. Or how do I apply my premium to my FB account.
• 2015-10-03 5:26:48 AM
• 2015-10-03 10:58:49 AM
• jean3601
• Community Legend
• 173 Views
• 1 replies
• 0 likes
• Account
  Subscription

Inactive account

After returning to spotify, I recently found out my original account's email was changed and I am no longer able to log onto the account... All my emails and passwords are incorrect. What should I do?

• JennyCupcakes
• Newbie
• After returning to spotify, I recently found out my original account's email was changed and I am no longer able to log onto the account... All my emails and passwords are incorrect. What should I do?
• 2015-10-03 5:27:14 AM
• 2015-10-03 10:58:10 AM
• jean3601
• Community Legend
• 1838 Views
• 1 replies
• 0 likes
• Account

Disassociating my Spotify and Facebook accounts

Hi,I currently have a premium subscription which is associated to my Facebook login. When I sign in to Spotify using my Spotify login I don't have access to my premium subscription. It therefore appears that I actually have two Spotify accounts. I'd ...

• bearded_f
• Newbie
• Hi, I currently have a premium subscription which is associated to my Facebook login. When I sign in to Spotify using my Spotify login I don't have access to my premium subscription. It therefore ap...
• 2015-10-03 10:32:56 AM
• 2015-10-03 10:56:20 AM
• jean3601
• Community Legend
• 180 Views
• 1 replies
• 0 likes
• Account
  Subscription

Student discount

I was trying to buy the premium with the student discount but it wouldn't let me select my school, my school was one of the options but it didn't let me select it. Then Spotify ran my card twice. How do I make sure I don't get charged twice? And how ...

• Arriolanat_84
• Newbie
• I was trying to buy the premium with the student discount but it wouldn't let me select my school, my school was one of the options but it didn't let me select it. Then Spotify ran my card twice. How...
• 2015-10-02 12:25:48 AM
• 2015-10-03 10:55:16 AM
• Ox1
• Roadie
• 514 Views
• 2 replies
• 1 likes
• Subscription

Can't Login

Hey guys, Yesterday I bought a 12 month subscription code on ebay and redeemed it and then got a mail from spotify congratulating me...then my account was closed without any prior communication.. I'm trying to get spotifycares on twitter to help me b...

• patrickenfedaqu
• Newbie
• Hey guys,   Yesterday I bought a 12 month subscription code on ebay and redeemed it and then got a mail from spotify congratulating me...then my account was closed without any prior communicat...
• 2015-10-02 7:06:16 PM
• 2015-10-03 10:13:08 AM
• jean3601
• Community Legend
• 1614 Views
• 1 replies
• 0 likes

I cannot be premium but I already pay my euro

So yesterday I got a new account, I tryed to pay 1 euro for the three months of premium but I cant be because I alredy paid the 3 months to my gf with my credit card. Anyway SOMEHOW spotify has charged 1 euro to my account. So now what? I am not gonn...

• snakedd995
• Casual Listener
• So yesterday I got a new account, I tryed to pay 1 euro for the three months of premium but I cant be because I alredy paid the 3 months to my gf with my credit card. Anyway SOMEHOW spotify has charg...
• 2015-09-30 9:23:43 AM
• 2015-10-03 10:02:50 AM
• jean3601
• Community Legend
• 353 Views
• 3 replies
• 0 likes
• Premium
  Subscription

Problems with Visa only valid in Argentina, brasil, chile and Uruguay

Ok I am having some troubles it says that my card is having a problem or something similar. My question is: does the card to use on spotify needs to be international?? Otherwise I can't find an explanation. I live in Argentina and I am using this car...

• joako123
• Newbie
• Ok I am having some troubles it says that my card is having a problem or something similar. My question is: does the card to use on spotify needs to be international?? Otherwise I can't find an expla...
• 2015-10-03 8:36:51 AM
• 189 Views
• 0 replies
• 0 likes
• Account
  Subscription

Can i get a refund once i cancel my subscribtion?

• krystalray20
• Newbie
• 2015-10-03 6:12:17 AM
• 137 Views
• 0 replies
• 0 likes

Non Facebook accounts

It appears that anyone interested in flexibility with respect to changing their Spotify profile picture (or even having a profile picture for that matter) is out of luck unless they're:a. Subscribed to Facebook, andb. Willing to link their Spotify ac...

• Abrilliate
• Newbie
• It appears that anyone interested in flexibility with respect to changing their Spotify profile picture (or even having a profile picture for that matter) is out of luck unless they're: a.  Sub...
• 2015-10-03 4:57:18 AM
• 2015-10-03 5:16:34 AM
• nfajuri
• Newbie
• 175 Views
• 1 replies
• 0 likes
• Account

change email for my spotify account

Hello Can you please change my account email from brian2010@rocketmail.com to brian89@outlook.com my old rocketmail email no longer avaiable i have deleted it cause i don't use it anymore.

• brian1989
• Casual Listener
• Hello Can you please change my account email from brian2010@rocketmail.com to brian89@outlook.com my old rocketmail email no longer avaiable  i have deleted it cause i don't use it any...
• 2015-10-03 3:51:06 AM
• 2015-10-03 4:15:46 AM
• driveflanger
• Community Legend
• 529 Views
• 3 replies
• 0 likes
• Account