Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 9357 Views
  • 3 replies
  • 9 likes
  • Security
  • 9357 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 484969 Views
  • 979 replies
  • 111 likes
  • Account
  • 484969 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1211750 Views
  • 119 replies
  • 117 likes
  • Account
  • 1211750 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 121430 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 121430 Views
  • 72 replies
  • 12 likes

Purposefully making it difficulty

I'm trying to delete my account yet the 'Help' section deliberatly loops back on itself, follow it though yourself if you don't beleive me. Support Page>Accounts and Payments > I want to delete my spotify account Opens this page where the contact us ...

  • Visitor
  • I'm trying to delete my account yet the  'Help' section deliberatly loops back on itself, follow it though yourself if you don't beleive me.   Support Page>Accounts and Payments > I...
  • 141 Views
  • 0 replies
  • 1 likes
  • Account
  • 141 Views
  • 0 replies
  • 1 likes

Cannot Cancel Subscription

Hey, I have checked a few places on the Account tab and I have looked up how to cancel my subscription online and where I should be able to cancel there is no option there to do so. There is nothing whatsoever except it saying that I will be charged ...

  • Casual Listener
  • Hey,   I have checked a few places on the Account tab and I have looked up how to cancel my subscription online and where I should be able to cancel there is no option there to do so. There is...
  • HellaciousK
  • Casual Listener
  • 176 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 176 Views
  • 1 replies
  • 0 likes

Free Trial

Hi, My Free Trial ended today and I was just about to cancel my premium membership I logged onto my account to find that I was already charged £9.99 for the next month. Please help, I don't want another month of Spotify!!!

  • Newbie
  • Hi, My Free Trial ended today and I was just about to cancel my premium membership I logged onto my account to find that I was already charged £9.99 for the next month. Please help, I don't want anot...
  • 163 Views
  • 0 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 163 Views
  • 0 replies
  • 0 likes

Solved!! Normal Premium Account to student discount account.

Hi, When i joined spotify around two years ago i was not a student and started paying the full price for a premium account. I was wondering if there was any way i could start paying for my subscription as a student. ( started uni last year ) Thanks!

  • Casual Listener
  • Hi,  When i joined spotify around two years ago i was not a student and started paying the full price for a premium account.   I was wondering if there was any way i could start paying f...
  • MrJamesey92
  • Casual Listener
  • 273 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
    Subscription
  • 273 Views
  • 2 replies
  • 0 likes

Solved!! Premium free trial

I got an email advertising 2 free months of premium but when I click the link it sends me to a payment page for 30 day trial instead. How do I get the 60 day trial?

  • Newbie
  • I got an email advertising 2 free months of premium but when I click the link it sends me to a payment page for 30 day trial instead. How do I get the 60 day trial?
  • kbrooksc
  • Community Legend
  • 311 Views
  • 1 replies
  • 0 likes
  • Free
    Premium
    Subscription
  • 311 Views
  • 1 replies
  • 0 likes

Spotify overseas

i am out of the U.S. For the summer and have been using Spotify (free account). After 2 weeks I received a message that I can only use Spotify overseas for 14 days. If I pay for Spotify premium will I be able to use Spotify overseas? Or will be wasti...

  • Casual Listener
  • i am out of the U.S. For the summer and have been using Spotify (free account). After 2 weeks I received a message that I can only use Spotify overseas for 14 days. If I pay for Spotify premium will ...
  • 145 Views
  • 0 replies
  • 0 likes
  • Premium
    Security
  • 145 Views
  • 0 replies
  • 0 likes

Spotify overseas

i am out of the U.S. For the summer and have been using Spotify (free account). After 2 weeks I received a message that I can only use Spotify overseas for 14 days. If I pay for Spotify premium will I be able to use Spotify overseas? Or will be wasti...

  • Casual Listener
  • i am out of the U.S. For the summer and have been using Spotify (free account). After 2 weeks I received a message that I can only use Spotify overseas for 14 days. If I pay for Spotify premium will ...
  • 149 Views
  • 0 replies
  • 0 likes
  • Premium
  • 149 Views
  • 0 replies
  • 0 likes

Changing country

Why is it so difficult to change the country? I've been in Canada ALL my life but Spotify thinks I'm in US. In settings only choice for country is USA. HELP k9skye

  • Regular
  • Why is it so difficult to change the country?  I've been in Canada ALL my life but Spotify thinks I'm in US.  In settings only choice for country is USA.  HELP  k9skye
  • MattSuda
  • Spotify Star
  • 196 Views
  • 1 replies
  • 0 likes
  • Free
  • 196 Views
  • 1 replies
  • 0 likes

Premium

I signed up for 3 months of premium for $.99, but it said that I had already used the offer. It still charged my credit card?? (I tried it twice so it charged my credit card twice) Help!!

  • Newbie
  • I signed up for 3 months of premium for $.99, but it said that I had already used the offer. It still charged my credit card?? (I tried it twice so it charged my credit card twice) Help!!
  • MattSuda
  • Spotify Star
  • 166 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 166 Views
  • 1 replies
  • 0 likes

I have never used Premium but it says I did

Hello, today i wanted to try Premium Spotify so I wanted to apply for 2 months Premium for 0,99EUR but it says that I have used Premium sometimes in past. I don't have a single clue that I have ever used Premium trial, I didn't find any e-mail about ...

  • Casual Listener
  • Hello, today i wanted to try Premium Spotify so I wanted to apply for 2 months Premium for 0,99EUR but it says that I have used Premium sometimes in past. I don't have a single clue that I have ...
  • MattSuda
  • Spotify Star
  • 335 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 335 Views
  • 2 replies
  • 0 likes

.99 cent problems

I was trying to get the 3 month .99 cent subscription. It said I couldn't because I already did the free trial. But yet it still charged me my .99 cents. And when I went into the app, it said I could have a new one week free subscription and automati...

  • Newbie
  • I was trying to get the 3 month .99 cent subscription. It said I couldn't because I already did the free trial. But yet it still charged me my .99 cents. And when I went into the app, it said I could...
  • MattSuda
  • Spotify Star
  • 174 Views
  • 1 replies
  • 0 likes
  • Account
  • 174 Views
  • 1 replies
  • 0 likes

My starred songs gone

Hello! I have problem. I used spotify and the next day after logging my playlist "Starred Songs" or in Polish "Oznaczone Gwiazdką" has gone. I don't have songs on this playlist... Please help me

  • Newbie
  • Hello! I have problem. I used spotify and the next day after logging my playlist "Starred Songs" or in Polish "Oznaczone Gwiazdką" has gone. I don't have songs on this playlist... Please help me...
  • MattSuda
  • Spotify Star
  • 142 Views
  • 1 replies
  • 0 likes
  • Other
  • 142 Views
  • 1 replies
  • 0 likes

How to recover a Facebook linked account?

I use to have a spotify account that was made with Facebook Login (around 2011),I made a new account 3 years later, and I linked my facebook into the new accountNow I can't login back to the old account, I use to login fine using email but now it's n...

  • Newbie
  • I use to have a spotify account that was made with Facebook Login (around 2011), I made a new account 3 years later, and I linked my facebook into the new account Now I can't login back to the ...
  • MattSuda
  • Spotify Star
  • 228 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
  • 228 Views
  • 1 replies
  • 0 likes

2 Months Premium for 99c

Hi everyone I am brand new to spotify, have never tried it before. And decided to try the 2 months of premium at 99c offer. I created an account, and I got this error "Unfortunately, you're ineligible for this offer because you've previously signed u...

  • Newbie
  • Hi everyone    I am brand new to spotify, have never tried it before. And decided to try the 2 months of premium at 99c offer. I created an account, and I got this error "Unfortunate...
  • MattSuda
  • Spotify Star
  • 226 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 226 Views
  • 1 replies
  • 0 likes

Problem with my subscription

I signed up this service several days ago. 1st I got billed for some other service that charged me $89.00 or something. and kept $10 of my money to cancel. I was under the understanding that when I gave you my card # that I was getting your service f...

  • Newbie
  • I signed up this service several days ago. 1st I got billed for some other service that charged me $89.00 or something. and kept $10 of my money to cancel. I was under the understanding that when I g...
  • MattSuda
  • Spotify Star
  • 202 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 202 Views
  • 1 replies
  • 0 likes

HELP! Another artist is getting credit for my song, dont know where else to post

I have a song that is becoming very popular on Spotify - it has over 3.2million on Soundcloud and in the 3 days since it's release it has already gotten over 5,000 plays. I am an artist on the song, however Spotify has linked MY song to another artis...

  • Casual Listener
  • I have a song that is becoming very popular on Spotify - it has over 3.2million on Soundcloud and in the 3 days since it's release it has already gotten over 5,000 plays.   I am an artist on t...
  • derejrcar
  • Casual Listener
  • 250 Views
  • 2 replies
  • 0 likes
  • Other
  • 250 Views
  • 2 replies
  • 0 likes

Charged Premium for trail but cancelled

Hello, I signed up for the $0.99 CAD trial of premium. After the payment went through, I saw in the subscription on my account that I will be charged for the subscription on (today's date). So I thought I was going to get charged $9.99 today. I cance...

  • Casual Listener
  • Hello,   I signed up for the $0.99 CAD trial of premium. After the payment went through, I saw in the subscription on my account that I will be charged for the subscription on (today's da...
  • anthonykantara
  • Casual Listener
  • 181 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 181 Views
  • 2 replies
  • 0 likes

Set more country in account

Hello,Can I set more country in spotify account? 'Cause I am still moving between 2 countries (SK, CZ: similarly countries ) then always I have to switch between them. Always when I want to log in, i get announcement with "your country ...". Thanks

  • Newbie
  • Hello, Can I set more country in spotify account? 'Cause I am still moving between 2 countries (SK, CZ: similarly countries ) then always I have to switch between them. Always when I want to lo...
  • 123 Views
  • 0 replies
  • 0 likes
  • Account
    Login
  • 123 Views
  • 0 replies
  • 0 likes

Student discounts

I had unlimited and i want to upgrade to premium with my new NUS card but there was no where to enter the code on the upgrade procedure and now I will be paying double what I wanted how can I add my NUS discount card

  • Newbie
  • I had unlimited and i want to upgrade to premium with my new NUS card but there was no where to enter the code on the upgrade procedure and now I will be paying double what I wanted how can I add my ...
  • 122 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 122 Views
  • 0 replies
  • 0 likes

Cant change location due to Facebook. Moved USA to London, emailed Spotify, but no response! :(

I have had this issue for ages since I moved to London. I log into spotify with my Facebook. I've listed on facebook that I live in London, but I guess because my facebooks origin is the USA before I moved, it thinks I'm still there. I've tried every...

  • Regular
  • I have had this issue for ages since I moved to London. I log into spotify with my Facebook. I've listed on facebook that I live in London, but I guess because my facebooks origin is the USA before I...
  • MrLimaBean
  • Regular
  • 365 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 365 Views
  • 2 replies
  • 0 likes