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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 9345 Views
  • 3 replies
  • 9 likes
  • Security
  • 9345 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 484892 Views
  • 979 replies
  • 111 likes
  • Account
  • 484892 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1211732 Views
  • 119 replies
  • 117 likes
  • Account
  • 1211732 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 121421 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 121421 Views
  • 72 replies
  • 12 likes

Cant change location due to Facebook. Moved USA to London, emailed Spotify, but no response! :(

I have had this issue for ages since I moved to London. I log into spotify with my Facebook. I've listed on facebook that I live in London, but I guess because my facebooks origin is the USA before I moved, it thinks I'm still there. I've tried every...

  • Regular
  • I have had this issue for ages since I moved to London. I log into spotify with my Facebook. I've listed on facebook that I live in London, but I guess because my facebooks origin is the USA before I...
  • MrLimaBean
  • Regular
  • 364 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 364 Views
  • 2 replies
  • 0 likes

Solved!! Can I get a student discount

Can I swap to a student account (in order to get the discount) after a 2 month free period, I. E when I start paying for it, change?Thanks Jay

  • Casual Listener
  • Can I swap to a student account (in order to get the discount) after a 2 month free period, I. E when I start paying for it, change? Thanks Jay
  • mikep817
  • Newbie
  • 534 Views
  • 6 replies
  • 0 likes
  • Account
    Subscription
  • 534 Views
  • 6 replies
  • 0 likes

Can't cancel Spotify Premium?!

I'm trying to cancel my Spotify Premium membership, and it's not letting me. It's asking me to verify my cancelation by entering my Spotify password. I enter my correct password, but it's saying it's incorrect. I've changed my password & it's still d...

  • Newbie
  • I'm trying to cancel my Spotify Premium membership, and it's not letting me. It's asking me to verify my cancelation by entering my Spotify password. I enter my correct password, but it's saying it's...
  • Jason
  • Spotify Legend
  • 457 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 457 Views
  • 1 replies
  • 0 likes

I can't redeem my gift card

I am sure that i push right code , but system say the code not work . I bought the gift card yesterday. I am Hong kong user .

  • Newbie
  • I am sure that i push right code , but system say the code not work . I bought the gift card yesterday. I am Hong kong user .
  • jojoscn
  • Casual Listener
  • 248 Views
  • 3 replies
  • 0 likes
  • Premium
  • 248 Views
  • 3 replies
  • 0 likes

Charged twice in one month

I started paying for Spotify on may the 30th after having 1month free. Being in the month of june. I was charged $11.99 on the 30th of may as a starting date. $11.99 on the 4th of june. Now $11.99 on the 29th June. Which is today. Please tell me why ...

  • Newbie
  • I started paying for Spotify on may the 30th after having 1month free. Being in the month of june. I was charged $11.99 on the 30th of may as a starting date. $11.99 on the 4th of june. Now $11.99 on...
  • 143 Views
  • 0 replies
  • 0 likes
  • Account
  • 143 Views
  • 0 replies
  • 0 likes

Premium account troubles

So, I bought premium for spotify and have not been able to get it. I am clueless, I followed this tutoiral : https://support.spotify.com/us/problems/?ref=in_top#!/article/i-upgraded-to-premium-why-am-i-on-free found on the website. I still got no whe...

  • Casual Listener
  • So, I bought premium for spotify and have not been able to get it. I am clueless, I followed this tutoiral : https://support.spotify.com/us/problems/?ref=in_top#!/article/i-upgraded-to-premium-why-am...
  • MattSuda
  • Spotify Star
  • 189 Views
  • 1 replies
  • 0 likes
  • Premium
  • 189 Views
  • 1 replies
  • 0 likes

URGENT NEED OF HELP!! Gift code not working!

Hi everyone, I have a flight tomorrow and I wanted to make sure I was set in terms of music. Since I am from Hong Kong, I bought a 3 Month Spotify Premium card from 7-11 and tried to redeem it the day after. Not only was the actually spotify.com site...

  • Newbie
  • Hi everyone,   I have a flight tomorrow and I wanted to make sure I was set in terms of music. Since I am from Hong Kong, I bought a 3 Month Spotify Premium card from 7-11 and tried to redeem ...
  • MattSuda
  • Spotify Star
  • 377 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 377 Views
  • 1 replies
  • 0 likes

Spotify Gift Card is not valid

I just bought two Spotify Cards. I come home about 30 minutes later and they say they are invalid. I know this correct, but isn't working. What can I do?

  • Newbie
  • I just bought two Spotify Cards. I come home about 30 minutes later and they say they are invalid. I know this correct, but isn't working. What can I do?
  • MattSuda
  • Spotify Star
  • 741 Views
  • 8 replies
  • 0 likes
  • Free
  • 741 Views
  • 8 replies
  • 0 likes

Premium Code doesn't work

I purchased a $10 spotify card yesterday and entered the code and it tells me that it is invalid and to contact customer support. I have sent 2 emails already and still no reply. Can anyone help me fix this card problem? I have made sure to enter the...

  • Newbie
  • I purchased a $10 spotify card yesterday and entered the code and it tells me that it is invalid and to contact customer support. I have sent 2 emails already and still no reply. Can anyone help me f...
  • MattSuda
  • Spotify Star
  • 364 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 364 Views
  • 2 replies
  • 0 likes

cancel

I have a 7 day free trial of Spotify, can anyone tell me how to cancel this please

  • Newbie
  • I have a 7 day free trial of Spotify, can anyone tell me how to cancel this please
  • MattSuda
  • Spotify Star
  • 275 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 275 Views
  • 3 replies
  • 0 likes

Gift Card not working

I purchased a spotify gift card yesterday to upgrade to premium. It became very frustrating last night that the code seemed invalid. I went to the store to buy a new one and that one did not work either. Does anyone have a solution? I need this servi...

  • Casual Listener
  • I purchased a spotify gift card yesterday to upgrade to premium. It became very frustrating last night that the code seemed invalid. I went to the store to buy a new one and that one did not work eit...
  • MattSuda
  • Spotify Star
  • 542 Views
  • 4 replies
  • 0 likes
  • Premium
  • 542 Views
  • 4 replies
  • 0 likes

Giftcard code doesn't work

SOMEONE PLEASE HELP!! I bought a giftcard from Target today and when i got home the code was invaild (annoying) I NEED MY MUSIC. so i emailed spotify like 2 hours ago (still no response). so i called target and they told me to bring it in with my rec...

  • Casual Listener
  • SOMEONE PLEASE HELP!!   I bought a giftcard from Target today and when i got home the code was invaild (annoying) I NEED MY MUSIC.  so i emailed spotify like 2 hours ago (still no respon...
  • MattSuda
  • Spotify Star
  • 485 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 485 Views
  • 4 replies
  • 0 likes

Solved!! Did I get cheated?

I wanted to try the first three months for 0.99 a month and used a $10 Spotify gift card (It doesn't say 1 month it says $10) which just loaded a month onto the account, so am I now uneligible to participate in the promo because I got a gift card for...

  • Newbie
  • I wanted to try the first three months for 0.99 a month and used a $10 Spotify gift card (It doesn't say 1 month it says $10) which just loaded a month onto the account, so am I now uneligible to par...
  • MattSuda
  • Spotify Star
  • 300 Views
  • 2 replies
  • 0 likes
  • Premium
  • 300 Views
  • 2 replies
  • 0 likes

Spotify Gift Cards?

A friend started on premium about a month ago, using hte $.99 for 3 months deal - so he stil has 2 months left on that. Can I get him a 3-month online gift card if he already has Premium? Will it just add time to his subscription once his $.99 deal i...

  • Casual Listener
  • A friend started on premium about a month ago, using hte $.99 for 3 months deal - so he stil has 2 months left on that. Can I get him a 3-month online gift card if he already has Premium? Will it jus...
  • MattSuda
  • Spotify Star
  • 762 Views
  • 5 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 762 Views
  • 5 replies
  • 0 likes

Spotify shows me as Free and I am missing most of my playlists

i,I am a premium User since 3 or 4 months and all worked fine till now.Today I was login and Spotify handles me as free User and most of my playlists are gone! Could anyone help me? ThX,Magroll

  • Newbie
  • i, I am a premium User since 3 or 4 months and all worked fine till now. Today I was login and Spotify handles me as free User and most of my playlists are gone!   Could anyone help me? &nb...
  • MattSuda
  • Spotify Star
  • 163 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 163 Views
  • 1 replies
  • 0 likes

Need help- trying to figure out if Spotify would work for my senior living community

We are a senior community that has activity programs running in like 7-10 areas in the building. Music is a big part of our day. CD's for all these areas is getting crazy. There has got to be a better way. We want to be able to pick music genre, a so...

  • Newbie
  • We are a senior community that has activity programs running in like 7-10 areas in the building.  Music is a big part of our day.  CD's for all these areas is getting crazy.  There has...
  • MattSuda
  • Spotify Star
  • 207 Views
  • 1 replies
  • 0 likes
  • Other
  • 207 Views
  • 1 replies
  • 0 likes

Keine Antwort vom Support | Konto schließen

Hallo liebe Community, hallo Spotify! Ich habe bereits letzte Woche darum gebeten mein Konto zu löschen, da ich über Facebook bei Spotify angemeldet bin und ich die hinterlegte Emailadresse dazu nutzen möchte einen Premiumaccount zu öffnen (Ich möcht...

  • Casual Listener
  • Hallo liebe Community, hallo Spotify!   Ich habe bereits letzte Woche darum gebeten mein Konto zu löschen, da ich über Facebook bei Spotify angemeldet bin und ich die hinterlegte Emailadresse ...
  • MattSuda
  • Spotify Star
  • 1985 Views
  • 3 replies
  • 1 likes
  • Account
    Login
    Premium
  • 1985 Views
  • 3 replies
  • 1 likes

Solved!! Canceling seven day free trial

I accidentally clicked on the week long free trial in my spotify app. Will I be charged once it is over?

  • Visitor
  • I accidentally clicked on the week long free trial in my spotify app. Will I be charged once it is over?
  • MattSuda
  • Spotify Star
  • 425 Views
  • 3 replies
  • 0 likes
  • Account
    Free
    Other
    Premium
    Subscription
  • 425 Views
  • 3 replies
  • 0 likes

Wanting student discount instead of $12.99 subscription

I am signed up to get the $12.99 subscription after my free trial is up. However I am a full time student and want the discount. How do I make the switch since it will not let me.

  • Newbie
  • I am signed up to get the $12.99 subscription after my free trial is up. However I am a full time student and want the discount. How do I make the switch since it will not let me.
  • MattSuda
  • Spotify Star
  • 134 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 134 Views
  • 1 replies
  • 0 likes

My account wont delete

Please may you delete my account I tried to but its not deleting please help!!!!!

  • Newbie
  • Please may you delete my account I tried to but its not deleting please help!!!!!
  • MattSuda
  • Spotify Star
  • 163 Views
  • 1 replies
  • 0 likes
  • Account
  • 163 Views
  • 1 replies
  • 0 likes