no access to Premium version after password reset

[user-removed]

After resetting my password on Spotify Premium I have no longer access to my Premium account. It only gives me access to my old Premium-Free account which has a different username.

[Joel-M]

Hi @kikkoman500,

Thank you for reaching out to the Spotify Community. Can you double-check you didn't create 2 accounts? One with Premium, and the other one without Premium. It sounds like you created 2 accounts. You reset your password but it had a different username. Can you make sure you didn't create 2 accounts?

Hope this helps.