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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 9300 Views
  • 3 replies
  • 9 likes
  • Security
  • 9300 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 484466 Views
  • 979 replies
  • 111 likes
  • Account
  • 484466 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1211595 Views
  • 119 replies
  • 117 likes
  • Account
  • 1211595 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 121275 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 121275 Views
  • 72 replies
  • 12 likes

Premium Subscription questions

I have subscribed to premium and am deligthed such that I will continue after the free period. In the blurb for premium it says I can download music for offline listening and I can have spotify on all my devices. That's fine but a couple of questions...

  • Regular
  • I have subscribed to premium and am deligthed such that I will continue after the free period. In the blurb for premium it says I can download music for offline listening and I can have spotify on ...
  • Adam
  • Roadie
  • 242 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 242 Views
  • 1 replies
  • 0 likes

Want to delete my fb but my spotify is connected

My fb and spotlfy are connected but I want to delete my fb, how do I go from fb to user id??

  • Newbie
  • My fb and spotlfy are connected but I want to delete my fb, how do I go from fb to user id??
  • Adam
  • Roadie
  • 311 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
    Subscription
  • 311 Views
  • 1 replies
  • 0 likes

Solved!! Unlimited to premuim

I am outraged!! I just bought a $10 spotify grift card. It told me I could only redeem it at spotify/redeem, and so I did. But I only had the option to select unlimited but I wanted premuim. Note I was on my phone. It told me I could switch to premui...

  • Casual Listener
  • I am outraged!! I just bought a $10 spotify grift card. It told me I could only redeem it at spotify/redeem, and so I did. But I only had the option to select unlimited but I wanted premuim. Note I w...
  • Peter__
  • Community Legend
  • 2682 Views
  • 9 replies
  • 0 likes
  • Help
    Premium
    support
    Unlimited
  • 2682 Views
  • 9 replies
  • 0 likes

Premium Subscription but not getting premium service

I just signed up for the Premium service but I still get ads. I see an Upgrade button in the player but when I click it, I'm only given the option to sign up for the FREE 30 day trial...which has ads! Grrrr. Is there any way around this? Do they forc...

  • Casual Listener
  • I just signed up for the Premium service but I still get ads. I see an Upgrade button in the player but when I click it, I'm only given the option to sign up for the FREE 30 day trial...which has ads...
  • Peter__
  • Community Legend
  • 369 Views
  • 3 replies
  • 0 likes
  • Premium
  • 369 Views
  • 3 replies
  • 0 likes

It keeps saying wrong password when I want to pay for another month of Premium...

Since I could obviously log on to Spotify (or else I wouldn't be able to write here in the first place) I got the right password. I've been trying several times to pay for another month of Premium, but it just won't take my password. But when I log o...

  • Regular
  • Since I could obviously log on to Spotify (or else I wouldn't be able to write here in the first place) I got the right password. I've been trying several times to pay for another month of Premium, b...
  • Peter__
  • Community Legend
  • 1614 Views
  • 6 replies
  • 0 likes
  • 1614 Views
  • 6 replies
  • 0 likes

Why do I need a monthly subscription to listen to music offline ?

Hi there Spotify Customer Care Agent, I installed the spotify app on google play and was given a 48 hour free trial. I downloaded some music and now I am told that I must have a Premium subscription in order to stream it on my tablet. As it is alread...

  • Newbie
  • Hi there Spotify Customer Care Agent,  I installed the spotify app on google play and was given a 48 hour free trial. I downloaded some music and now I am told that I must have a Premium subsc...
  • Peter__
  • Community Legend
  • 318 Views
  • 1 replies
  • 0 likes
  • 318 Views
  • 1 replies
  • 0 likes

What happened with Unlimited?

I used the 10 hours music per month and bought the unlimited, but it still says that i used all my 10 hours even though i just bought the unlimited version. Can anyone help me? Please

  • Newbie
  • I used the 10 hours music per month and bought the unlimited, but it still says that i used all my 10 hours even though i just bought the unlimited version.   Can anyone help me? Please
  • Peter__
  • Community Legend
  • 280 Views
  • 1 replies
  • 0 likes
  • 280 Views
  • 1 replies
  • 0 likes

Solved!! Free premium trial?? Mines not working

I got an email for the free trial for a month if i return to spotify, Ive had it 2 days and now its kicked me off saying its gone past the 48 hours, its not let me save any of my playlist which I had saved on there, I've logged off and back in again ...

  • Casual Listener
  • I got an email for the free trial for a month if i return to spotify, Ive had it 2 days and now its kicked me off saying its gone past the 48 hours, its not let me save any of my playlist which I had...
  • YollYoll
  • Casual Listener
  • 305 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 305 Views
  • 2 replies
  • 0 likes

SONG LIMITATION AT SPOTIFY UNLIMITED?

Hello, I hope you can help me. Today I've been listening too much to an album. Now I want to hear it again but I can't. It takes me automatically to another album, the next album. But I don't want to listen that, I want to hear the old one. Is there ...

  • Casual Listener
  • Hello,   I hope you can help me. Today I've been listening too much to an album. Now I want to hear it again but I can't. It takes me automatically to another album, the next album. But I do...
  • Peter__
  • Community Legend
  • 281 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Subscription
    Unlimited
  • 281 Views
  • 3 replies
  • 0 likes

60 day trial

I'm a spotify free user. I was given a free 60 day trial promotion email. I signed up for it (going through the credit card step as well - even though listed as free - so I could be charged after 60 days if I don't cancel). However, premium is not ac...

  • Newbie
  • I'm a spotify free user. I was given a free 60 day trial promotion email. I signed up for it (going through the credit card step as well - even though listed as free - so I could be charged after 60 ...
  • user-removed
  • Not applicable
  • 327 Views
  • 1 replies
  • 0 likes
  • 327 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Free no longer free?

Hi, I've been using Spotify for years, since it was in an early beta stage and I love it. Since I've been using it for a long time I've had an account where I can play unlimited amounts of hours without having to pay for a subscription (in other word...

  • Regular
  • Hi, I've been using Spotify for years, since it was in an early beta stage and I love it. Since I've been using it for a long time I've had an account where I can play unlimited amounts of hours with...
  • Peter__
  • Community Legend
  • 8690 Views
  • 15 replies
  • 0 likes
  • 8690 Views
  • 15 replies
  • 0 likes

No way to unlink from Facebook, seriously?

Hi, I'm currently trying to unlink my spotify account from that stupid facebook account that almost got blocked (because it is a fake one). Just to put things in order, Spotify is a paid service, and there should be no way in hell that getting my Fac...

  • Visitor
  • Hi,   I'm currently trying to unlink my spotify account from that stupid facebook account that almost got blocked (because it is a fake one).   Just to put things in order, Spotify ...
  • Peter__
  • Community Legend
  • 264 Views
  • 1 replies
  • 0 likes
  • 264 Views
  • 1 replies
  • 0 likes

Spotify 30 day free trial

For some strange reason I can't sign up for the free trial. I've reviewed all of my credit card information and everything is correct and up to date. Everytime I enter all of my information and click to confirm the information, another page pops up a...

  • Newbie
  • For some strange reason I can't sign up for the free trial. I've reviewed all of my credit card information and everything is correct and up to date. Everytime I enter all of my information and c...
  • Jamie
  • Spotify Legend
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

Solved!! I seem to have created a duplicate account.

I've looked at the solution posted here, but unless I'm missing something, it does not seem to apply to me, as I've always connected through Facebook. Please help me to resolve this.

  • Visitor
  • I've looked at the solution posted here, but unless I'm missing something, it does not seem to apply to me, as I've always connected through Facebook. Please help me to resolve this.
  • Jamie
  • Spotify Legend
  • 304 Views
  • 1 replies
  • 0 likes
  • 304 Views
  • 1 replies
  • 0 likes

Free Trial Not Working on App?

I downloaded the app and usually it says "You have 48 hours of premium remaining" or something like that but it doesn't show up when I download it and sign up. And when I try to play a song, it tells me to buy premium or start a radio station. I trie...

  • Casual Listener
  • I downloaded the app and usually it says "You have 48 hours of premium remaining" or something like that but it doesn't show up when I download it and sign up. And when I try to play a song, it tells...
  • Jamie
  • Spotify Legend
  • 986 Views
  • 5 replies
  • 0 likes
  • Premium
  • 986 Views
  • 5 replies
  • 0 likes

I have two subscriptions? Totally unaware

Just got spotify a couple of months ago and so far I am totally loving it, I pay 5 pounds a month with my NUS card as I think it's absolutely fantastic. Until yesterday. When the took 9.99 out of my paypal. Shocked I quickly ran onto spotify, and not...

  • Newbie
  • Just got spotify a couple of months ago and so far I am totally loving it, I pay 5 pounds a month with my NUS card as I think it's absolutely fantastic. Until yesterday. When the took 9.99 out of my ...
  • Jamie
  • Spotify Legend
  • 190 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
    Subscription
    Unlimited
  • 190 Views
  • 1 replies
  • 0 likes

Solved!! i can't upgrade to premium and i paid already

I recently upgraded to premium and when i try to stream a song it sends me to radio and i already paid and it tells me to select a payment payment method and i did i selected gift card and it tells me to redeem another card

  • Visitor
  • I recently upgraded to premium and when i try to stream a song it sends me to radio and i already paid and it tells me to select a payment payment method and i did i selected gift card and it tells ...
  • user-removed
  • Not applicable
  • 364 Views
  • 5 replies
  • 0 likes
  • Subscription
  • 364 Views
  • 5 replies
  • 0 likes

Artist page with incorrect profile picture

I have verified my Artist Page and I have access to it, however I can't find a way to change the profile picture. The current picture is a weird logo which has no affiliation to my label or myself. No idea how it got there. I've even tried connecting...

  • Newbie
  • I have verified my Artist Page and I have access to it, however I can't find a way to change the profile picture. The current picture is a weird logo which has no affiliation to my label or myself. N...
  • Josh
  • Community Legend
  • 1677 Views
  • 1 replies
  • 0 likes
  • 1677 Views
  • 1 replies
  • 0 likes

Solved!! Unsuscribed before being charged tomorrow, but still charged though it isn't the 25th yet.

I am leaving spotify for a month, I will be back after some travels. I am scheduled to be charged tomorrow (the 25th) so I unsuscribed a little bit ago. Checked my bank statement online and it shows I was charged earlier today, a day before. Will thi...

  • Casual Listener
  • I am leaving spotify for a month, I will be back after some travels. I am scheduled to be charged tomorrow (the 25th) so I unsuscribed a little bit ago. Checked my bank statement online and it shows ...
  • Juliog13
  • Casual Listener
  • 392 Views
  • 2 replies
  • 0 likes
  • Account
    Subscription
  • 392 Views
  • 2 replies
  • 0 likes

Music leveling

I really hope the sound leveling, especially on iPads gets sorted out soon. I love everything else about Spotify but the eradic song volume is making me consider going back to iTunes.

  • Newbie
  • I really hope the sound leveling, especially on iPads gets sorted out soon. I love everything else about Spotify but the eradic song volume is making me consider going back to iTunes.
  • meahtenoha
  • Spotify
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes