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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 9409 Views
  • 3 replies
  • 9 likes
  • Security
  • 9409 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 485503 Views
  • 979 replies
  • 111 likes
  • Account
  • 485503 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1211834 Views
  • 119 replies
  • 117 likes
  • Account
  • 1211834 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 121518 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 121518 Views
  • 72 replies
  • 12 likes

Lost Playlists

On my Android and iOS devices my some of my playlists isn't showing but it's Ok on my desktop. What can I do?

  • Regular
  • On my Android and iOS devices my some of my playlists isn't showing but it's Ok on my desktop.   What can I do?
  • Peter__
  • Community Legend
  • 426 Views
  • 7 replies
  • 0 likes
  • 426 Views
  • 7 replies
  • 0 likes

Can't upgrade to premium-error message

I'm a US Spotify free user who in the past used the premium free trial and paid for premium for a few months. I'm traveling abroad for a month total and just used up the 14 out of the country days, and am now in a country without Spotify. I would now...

  • Casual Listener
  • I'm a US Spotify free user who in the past used the premium free trial and paid for premium for a few months. I'm traveling abroad for a month total and just used up the 14 out of the country days, ...
  • shlomo705
  • Casual Listener
  • 363 Views
  • 6 replies
  • 0 likes
  • 363 Views
  • 6 replies
  • 0 likes

what happened to the spotify members playlists ?

When I joined Spotify, there was the option on the homepage showing playlists of members, I think it was headed "what people are listening to in your area" .... I've got a few fantastic playlists this way and discovered some awesome music. Sine the S...

  • Newbie
  • When I joined Spotify, there was the option on the homepage showing playlists of members, I think it was headed  "what people are listening to in your area" .... I've got a few fantastic playlis...
  • Peter__
  • Community Legend
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

double account

Hello,I've registered my Spotify account when I was in UK for a few months. Now I tried to use Spotify in Poland, but I had a problem, because I was in a different country and I couldn't go online. I changed my settings, but it didn't help. It was st...

  • Visitor
  • Hello, I've registered my Spotify account when I was in UK for a few months. Now I tried to use Spotify in Poland, but I had a problem, because I was in a different country and I couldn't go online....
  • Taylor
  • Community Legend
  • 237 Views
  • 1 replies
  • 0 likes
  • 237 Views
  • 1 replies
  • 0 likes

Solved!! Duplicated Spotify and Facebook accounts

Hi there,it seems I have two accounts: one with my Spotify Id and one with my Facebook username. There should be only one. I have read the posts and I haven't found the solution. Both accounts should be merged.Thanks in advance and kind regards,

  • Visitor
  • Hi there, it seems I have two accounts: one with my Spotify Id and one with my Facebook username. There should be only one. I have read the posts and I haven't found the solution. Both accounts shou...
  • Taylor
  • Community Legend
  • 321 Views
  • 1 replies
  • 0 likes
  • 321 Views
  • 1 replies
  • 0 likes

Solved!! Need to reset or find out what my off-line devices are

Hi, this is my first post, I have been a premium member in the past, and had various off-line devices. I no longer have some of those phones, and wish to look into signing up for premuim with my new devices, how do I do that and how do I find out wha...

  • Regular
  • Hi, this is my first post, I have been a premium member in the past, and had various off-line devices. I no longer have some of those phones, and wish to look into signing up for premuim with my new ...
  • Liam
  • Community Legend
  • 777 Views
  • 9 replies
  • 0 likes
  • 777 Views
  • 9 replies
  • 0 likes

My Spotify Premium is not activating

I signed up for premium but when I go to preferences and select high quality streaming, it asks me to sign up for premium. Any suggestions?

  • Newbie
  • I signed up for premium but when I go to preferences and select high quality streaming, it asks me to sign up for premium.   Any suggestions?
  • Taylor
  • Community Legend
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

Using multiple computers with same account looks like different accounts on each computer

I normally use Spotify free on a home computer under 2 different Windows Vista profile, on my work laptop, and my work desktop. I log into all 4 computers with the same account info (and not at the same time). Until recently they all saw the same pla...

  • Newbie
  •   I normally use Spotify free on a home computer under 2 different Windows Vista profile, on my work laptop, and my work desktop.  I log into all 4 computers with the same account info (and...
  • Taylor
  • Community Legend
  • 544 Views
  • 1 replies
  • 0 likes
  • 544 Views
  • 1 replies
  • 0 likes

My account is disabled

My account is disable. I recently purchase a year promo code and entered it last month. I dont know why it would be disabled

  • Casual Listener
  • My account is disable.  I recently purchase a year promo code and entered it last month.  I dont know why it would be disabled
  • sptf_lol
  • Regular
  • 557 Views
  • 9 replies
  • 0 likes
  • 557 Views
  • 9 replies
  • 0 likes

Charged in error

I'm really getting tired of this! No one is responding to me on Twitter and I have not received a response regarding the online message I sent yesterday. My case number is 00727600. Will someone please help me?

  • Casual Listener
  • I'm really getting tired of this! No one is responding to me on Twitter and I have not received a response regarding the online message I sent yesterday. My case number is 00727600. Will someone plea...
  • Richard
  • Community Legend
  • 370 Views
  • 3 replies
  • 0 likes
  • 370 Views
  • 3 replies
  • 0 likes

Just charged even though I cancelled my free subscription a month ago... got charged anyway.

Normally I wouldn't mind, but I'm low on cash right now, and this resulted in a $40 overdraft fee on my bank account. Email support simply isn't fast enough in this situation, as I need this issue resolved pretty darn quickly. Is there no number to c...

  • Newbie
  • Normally I wouldn't mind, but I'm low on cash right now, and this resulted in a $40 overdraft fee on my bank account. Email support simply isn't fast enough in this situation, as I need this issue re...
  • Adam
  • Roadie
  • 395 Views
  • 6 replies
  • 0 likes
  • 395 Views
  • 6 replies
  • 0 likes

Charged for a Years Subscription !!

Instead of the usual £9.99 taken each month, my May 2013 bill is £119.88 - thats 12 months subscription in 1 hit !! Ive just received an alert from PayPal account used to pay for Spotify, because of this fee I stand to be charged !! No warning, No em...

  • Casual Listener
  • Instead of the usual £9.99 taken each month, my May 2013 bill is £119.88 - thats 12 months subscription in 1 hit !! Ive just received an alert from PayPal account used to pay for Spotify, because o...
  • Peter__
  • Community Legend
  • 390 Views
  • 6 replies
  • 0 likes
  • 390 Views
  • 6 replies
  • 0 likes

NUS Student Discount

I signed up for the premium option but after putting in bank details etc realised that you needed to go onto the NUS option before you got this far. I have cancelled my subscription and re done it on the NUS option but will I be charged £4.99 or £9.9...

  • Newbie
  • I signed up for the premium option but after putting in bank details etc realised that you needed to go onto the NUS option before you got this far. I have cancelled my subscription and re done it on...
  • Adam
  • Roadie
  • 292 Views
  • 1 replies
  • 0 likes
  • 292 Views
  • 1 replies
  • 0 likes

Invalid zip code.... STILL

Still trying to buy a premium subscription but just like over a week ago, when I try to enter my zip, it says invalid zip code. The box already starts off red and says invalid before I enter anything. My acount settings are set to America, yet it won...

  • Casual Listener
  • Still trying to buy a premium subscription but just like over a week ago, when I try to enter my zip, it says invalid zip code. The box already starts off red and says invalid before I enter anything...
  • Peter__
  • Community Legend
  • 683 Views
  • 1 replies
  • 0 likes
  • 683 Views
  • 1 replies
  • 0 likes

premium

Hej Har haft o betalat för premium ganska länge . Mitt problem nu är att jag har fått nytt betalkort o därför har inga pengar kunnat dragits från mitt konto. Jag försöker skriva in det nya o få premium igen men det går inte, The payment fail står det...

  • Newbie
  • Hej Har haft o betalat för premium ganska länge . Mitt problem nu är att jag har fått nytt betalkort o därför har inga pengar kunnat dragits från mitt konto. Jag försöker skriva in det nya o få p...
  • Peter__
  • Community Legend
  • 260 Views
  • 1 replies
  • 0 likes
  • 260 Views
  • 1 replies
  • 0 likes

Wrong name top right

There is a wrong name on the top right in my spotify, I'd like it removed. It's not my facebook name, I don't have facebook and I can't unconnect to a facebook account because my spotify isn't connected to one.

  • Regular
  • There is a wrong name on the top right in my spotify, I'd like it removed. It's not my facebook name, I don't have facebook and I can't unconnect to a facebook account because my spotify isn't connec...
  • Peter__
  • Community Legend
  • 1217 Views
  • 13 replies
  • 0 likes
  • 1217 Views
  • 13 replies
  • 0 likes

my account is due to be deactivated HELP!!

Case no 00727950my account is about to be deactivated due to no payment being received yet there is more than enough money in my bank.I have had an upgrade on my bank account which my be causing a problem, however I was assured the banking details sh...

  • Casual Listener
  • Case no 00727950 my account is about to be deactivated due to no payment being received yet there is more than enough money in my bank. I have had an upgrade on my bank account which my be causin...
  • Adam
  • Roadie
  • 254 Views
  • 3 replies
  • 0 likes
  • 254 Views
  • 3 replies
  • 0 likes

Support/questions/contact-page

Now why is it impossible for me to return a query through 'normal channels'. I was charged on my creditcard imediately after initiating my trial period AND I HAVE NO WAY OF CONTACTING YOUR SUPPORT. How can you (legally!) charge users and then fail to...

  • Newbie
  • Now why is it impossible for me to return a query through 'normal channels'. I was charged on my creditcard imediately after initiating my trial period AND I HAVE NO WAY OF CONTACTING YOUR SUPPORT. H...
  • Peter__
  • Community Legend
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

Solved!! How do I remove my tracks which are published on spotify?

Hey! I've uploaded tracks to Spotify via Ditto Music and I can't takedown my tracks from there because once I request a takedown, nothing happens. So now I wonder if I could contact Spotify to remove some of my tracks? Here's my artistpage on Spotify...

  • Music Fan
  • Hey!   I've uploaded tracks to Spotify via Ditto Music and I can't takedown my tracks from there because once I request a takedown, nothing happens. So now I wonder if I could contact Spotify ...
  • pangmango
  • Music Fan
  • 3653 Views
  • 3 replies
  • 0 likes
  • 3653 Views
  • 3 replies
  • 0 likes

I maybe idiot but..

..how can I get Unlimited version if I don´t have credit card and I cannot understand how the PayPal works..? Its so unfimiliar to use Paypal in Finland. Could I use my Visa Electron still?

  • Newbie
  •   ..how can I get Unlimited version if I don´t have credit card and I cannot understand how the PayPal works..? Its so unfimiliar to use Paypal in Finland. Could I use my Visa Electron...
  • Stupify
  • Community Legend
  • 672 Views
  • 3 replies
  • 0 likes
  • 672 Views
  • 3 replies
  • 0 likes