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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Jelle88
  • Casual Listener
  • 140343 Views
  • 165 replies
  • 11 likes
  • Account
    Free
  • 140343 Views
  • 165 replies
  • 11 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10145 Views
  • 3 replies
  • 9 likes
  • Security
  • 10145 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • ddongnyangi
  • Newbie
  • 500484 Views
  • 982 replies
  • 112 likes
  • Account
  • 500484 Views
  • 982 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 123266 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 123266 Views
  • 72 replies
  • 12 likes

Got a few problems

Haven't used Spotify for a long time - stopped using it when the restrictions were introduced. Decided to come back today, but can only access my Spotify account by logging in with Facebook, as I can't remember my password. I can't get a password rem...

  • Casual Listener
  • Haven't used Spotify for a long time - stopped using it when the restrictions were introduced. Decided to come back today, but can only access my Spotify account by logging in with Facebook, as I can...
  • Sianikatt
  • Casual Listener
  • 222 Views
  • 2 replies
  • 0 likes
  • 222 Views
  • 2 replies
  • 0 likes

Premium subscription disappeared

Hello, I had the same issue earlier this week but it started working again. I had a payment taken from my Paypal on the 25th for £9.99 so it's obviously charging me for the service but not giving it my account for some reason. I haven't logged out on...

  • Visitor
  • Hello, I had the same issue earlier this week but it started working again. I had a payment taken from my Paypal on the 25th for £9.99 so it's obviously charging me for the service but not giving it ...
  • Peter__
  • Community Legend
  • 286 Views
  • 3 replies
  • 0 likes
  • 286 Views
  • 3 replies
  • 0 likes

charged without 30 days free trial!! please help!!

I've downloaded the app two days ago and I received an email saying that I could get a 30-day free trial. The link still showed that I could get the free trial and if I want to cancel it, I could do so anytime before the actual payment. I got a recei...

  • Casual Listener
  • I've downloaded the app two days ago and I received an email saying that I could get a 30-day free trial. The link still showed that I could get the free trial and if I want to cancel it, I could do ...
  • yettalam
  • Casual Listener
  • 331 Views
  • 5 replies
  • 0 likes
  • 331 Views
  • 5 replies
  • 0 likes

Spotify shuts down and closes as soon as I open it help please

Running a Dell Inspirion desktop. OS is Win 7 64 bit home premium. When I log into spotifdy by clicking the shortcut on my desktop I enter in my email and password. Then spotify tells me "What's new is not available offline". Then here is the problem...

  • Casual Listener
  • Running a Dell Inspirion desktop. OS is Win 7 64 bit home premium. When I log into spotifdy by clicking the shortcut on my desktop I enter in my email and password. Then spotify tells  me "What'...
  • Phoenixrising72
  • Casual Listener
  • 939 Views
  • 2 replies
  • 0 likes
  • 939 Views
  • 2 replies
  • 0 likes

Page d'accueil qui ne charge pas.

Bonjour, je ne savais pas où poster ce problème j'ai donc choisi de la mettre ici en espérant que c'est le bon endroit. Depuis quelques temps la page "nouveautés" ne s'affiche plus lorsque j'ouvre spotify, je n'ai qu'un carré blanc au centre qui insi...

  • Newbie
  • Bonjour, je ne savais pas où poster ce problème j'ai donc choisi de la mettre ici en espérant que c'est le bon endroit. Depuis quelques temps la page "nouveautés" ne s'affiche plus lorsque j'ouvre ...
  • Taylor
  • Community Legend
  • 1155 Views
  • 1 replies
  • 0 likes
  • 1155 Views
  • 1 replies
  • 0 likes

Deleted a playlist by accident :(

Hey, i'm a spotify premium user and I accidentally deleted a playlist on 27/04/2013 called 'Even More Music', is it possible to recover it please? Thanks

  • Casual Listener
  • Hey, i'm a spotify premium user and I accidentally deleted a playlist on 27/04/2013 called 'Even More Music', is it possible to recover it please? Thanks
  • Peter__
  • Community Legend
  • 231 Views
  • 1 replies
  • 0 likes
  • 231 Views
  • 1 replies
  • 0 likes

48 hour subscription

Hi. I would like to cancel my free 48 hour subscription, how do I do it? Thanks

  • Newbie
  • Hi. I would like to cancel my free 48 hour subscription, how do I do it? Thanks
  • Peter__
  • Community Legend
  • 203 Views
  • 2 replies
  • 0 likes
  • 203 Views
  • 2 replies
  • 0 likes

Why I can't change my payment?

I try several times change my payment method to quit spotify, but I can't. The options don't let me do that. How I can quit for spotify premium?

  • Newbie
  • I try several times change my payment method to quit spotify, but I can't. The options don't let me do that. How I can quit for spotify premium?  
  • Peter__
  • Community Legend
  • 241 Views
  • 2 replies
  • 0 likes
  • 241 Views
  • 2 replies
  • 0 likes

Disconnect from facebook

I pay 10 dollars for my spotify every month and its connected to my facebook page... How do I make it so the two are not connected. I deactivated my facebook page and now when I log onto my spotify it reactivates my facebook page and its really annoy...

  • Newbie
  • I pay 10 dollars for my spotify every month and its connected to my facebook page... How do I make it so the two are not connected.  I deactivated my facebook page and now when I log onto my spo...
  • Peter__
  • Community Legend
  • 271 Views
  • 2 replies
  • 0 likes
  • 271 Views
  • 2 replies
  • 0 likes

Expired card

I have to renew my card details but can not fet further from country. I am in Sweden and postal code is 64791. If I fill it in the answer i get is "oos. something went wrong... yada yada yada... What du I have to do? Card is expired already. I have n...

  • Music Fan
  • I have to renew my card details but can not fet further from country. I am in Sweden and postal code is 64791. If I fill it in the answer i get is "oos. something went wrong... yada yada yada... What...
  • Aire1976
  • Music Fan
  • 709 Views
  • 12 replies
  • 0 likes
  • 709 Views
  • 12 replies
  • 0 likes

After reinstalling Spotify all playlists are gone!

Today Spotify turned to offline mode and I couldn't turn it to online, so I reinstalled it. Now all my playlists are gone! How to recover them? Oh, great, I've just taken a look and Spotify turned offline again. No playlists and no online mode, just ...

  • Regular
  • Today Spotify turned to offline mode and I couldn't turn it to online, so I reinstalled it. Now all my playlists are gone! How to recover them? Oh, great, I've just taken a look and Spotify turned ...
  • Taylor
  • Community Legend
  • 1338 Views
  • 24 replies
  • 4 likes
  • 1338 Views
  • 24 replies
  • 4 likes

Missing "View Playlist as Album List" Option

Hi...My playlists are usually organized by cd, with the individual tracks or albums sorted and separated by track numbers...however, I recently noticed that all of my lists were scrambled and the option I used to use (located on the third option of t...

  • Newbie
  • Hi...My playlists are usually organized by cd, with the individual tracks or albums sorted and separated by track numbers...however, I recently noticed that all of my lists were scrambled and the opt...
  • Taylor
  • Community Legend
  • 344 Views
  • 1 replies
  • 1 likes
  • 344 Views
  • 1 replies
  • 1 likes

Change country

Hi everone, Because i am register in Swiss, Spoyify have set my country to UK, but i only have the hong kong credit card, so that i want to change back to Hong Kong. But every time I wnat to change back to Hong Kong, the system need me to write the z...

  • Newbie
  • Hi everone,   Because i am register in Swiss, Spoyify have set my country to UK, but i only have the hong kong credit card, so that i want to change back to Hong Kong. But every time I wnat ...
  • Peter__
  • Community Legend
  • 315 Views
  • 1 replies
  • 0 likes
  • 315 Views
  • 1 replies
  • 0 likes

My playlists have been deleted! :/

Hey Spotify I listened to my spotify playlist when suddenly it just disappeared. I tried relog and som others things I read on the forum but none worked... I pay for premium so I would like to have my playlists back if possible? I couldn't reply in "...

  • Casual Listener
  • Hey Spotify   I listened to my spotify playlist when suddenly it just disappeared. I tried relog and som others things I read on the forum but none worked... I pay for premium so I would lik...
  • Peter__
  • Community Legend
  • 423 Views
  • 7 replies
  • 0 likes
  • 423 Views
  • 7 replies
  • 0 likes

Lost my pre play playlist.

Hey. I did the clean reinstallation because of the friend tab not working properly. Before I did it i had added all queued tracks to a special playlist called "pre play" "pre" "pre-play queue" "to play/listen" or something similiar.There were at leas...

  • Regular
  •  Hey. I did the clean reinstallation  because of the friend tab not working properly. Before I did it i had added all queued tracks to a special playlist called "pre play" "pre" "pre-play q...
  • SimonMa
  • Regular
  • 457 Views
  • 6 replies
  • 0 likes
  • 457 Views
  • 6 replies
  • 0 likes

Reinstalled Spotify -.-'

Hello, I had this Offline bug on spotify, and i looked it up on google -.-' and it told me like to reinstall it and i did that and now i lost everything and its still offline so i decided to go to Twiiter and i did see you had some problems and now i...

  • Casual Listener
  • Hello,   I had this Offline bug on spotify, and i looked it up on google -.-' and it told me like to reinstall it and i did that and now i lost everything and its still offline so i decided ...
  • Peter__
  • Community Legend
  • 429 Views
  • 6 replies
  • 0 likes
  • 429 Views
  • 6 replies
  • 0 likes

Please log me out

Can I please be logged out of all devices. Thanks

  • Visitor
  • Can I please be logged out of all devices. Thanks
  • elzetion
  • Regular
  • 485 Views
  • 2 replies
  • 0 likes
  • 485 Views
  • 2 replies
  • 0 likes

Can an Admin please log me out of all devices?

My Username is HarrenKara, and a friend that I used to know quite well has my password saved. Everytime that I log on to spotify, they are using my account and my playlist gets paused. Can someone please log out all devices, as I have changed the pas...

  • Casual Listener
  • My Username is HarrenKara, and a friend that I used to know quite well has my password saved. Everytime that I log on to spotify, they are using my account and my playlist gets paused. Can someone pl...
  • elzetion
  • Regular
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes

My account is disabled ? WHY?

This mail is what I received today Dear customer, We recently received a chargeback from your payment provider, relating to a payment for your Spotify account. The funds have automatically been credited back to your payment account and, as a result, ...

  • Casual Listener
  • This mail is what I received today   Dear customer, We recently received a chargeback from your payment provider, relating to a payment for your Spotify account. The funds have ...
  • majinvejita89
  • Casual Listener
  • 648 Views
  • 2 replies
  • 0 likes
  • 648 Views
  • 2 replies
  • 0 likes

What happened?

Hello. I often got problems with spotify, like today. I can't find any thing that i search for, like if i for example search for we love the 90's, the the playlist shows but there is no songs on it, or if i search for 90's then there is no resaults c...

  • Casual Listener
  • Hello. I often got problems with spotify, like today. I can't find any thing that i search for, like if i for example search for we love the 90's, the the playlist shows but there is no songs on it, ...
  • user-removed
  • Not applicable
  • 337 Views
  • 1 replies
  • 1 likes
  • 337 Views
  • 1 replies
  • 1 likes