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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • hermionecortez
  • Visitor
  • 153118 Views
  • 173 replies
  • 12 likes
  • Account
    Free
  • 153118 Views
  • 173 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10479 Views
  • 3 replies
  • 9 likes
  • Security
  • 10479 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 504877 Views
  • 985 replies
  • 112 likes
  • Account
  • 504877 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124192 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124192 Views
  • 74 replies
  • 12 likes

cant login

cant login to to spotify as is says in using my facebook account details and i have to change the setting through facebook...........done that still wont let me log in through spotify which is whom i pay this service for why would i want to login thr...

  • Newbie
  • cant login to to spotify as is says in using my facebook account details and i have to change the setting through facebook...........done that still wont let me log in through spotify which is whom i...
  • Taylor
  • Community Legend
  • 1183 Views
  • 1 replies
  • 0 likes
  • 1183 Views
  • 1 replies
  • 0 likes

I WANT MY MONEY BACK!!!!!!!!!!!

MY PREMIUM SPOTIFY ISN'T WORKING ON MY STUPID IPHONE 5 AND THEY BETTER NOT CHARGE ME AGAIN IF I'M NOT GONNA GET WHAT I PAID FOR. STUPID TECHNOLOGY!!!!!!!!!!!!!!!

  • Music Fan
  • MY PREMIUM SPOTIFY ISN'T WORKING ON MY STUPID IPHONE 5 AND THEY BETTER NOT CHARGE ME AGAIN IF I'M NOT GONNA GET WHAT I PAID FOR. STUPID TECHNOLOGY!!!!!!!!!!!!!!!
  • Tinamalaty
  • Music Fan
  • 483 Views
  • 4 replies
  • 0 likes
  • 483 Views
  • 4 replies
  • 0 likes

Premium account not working on iPhone 5

I just paid and my phone is saying I need to upgrade to premium and I already checked my bank account and I was charged.

  • Music Fan
  • I just paid and my phone is saying I need to upgrade to premium and I already checked my bank account and I was charged.
  • Peter__
  • Community Legend
  • 411 Views
  • 3 replies
  • 0 likes
  • 411 Views
  • 3 replies
  • 0 likes

friends

Hello, i just got Spotify through my facebook, and i want to follow my friends on spotify but i dont know how to do it.. any help please?

  • Newbie
  • Hello, i just got Spotify through my facebook, and i want to follow my friends on spotify but i dont know how to do it.. any help please? 
  • Peter__
  • Community Legend
  • 555 Views
  • 5 replies
  • 0 likes
  • 555 Views
  • 5 replies
  • 0 likes

Solved!! Yeah no.. On premium "In use somewhere else"

FIrst of all, I live alone. I started using spotify as a replacement for simply torrenting the music and keeping it all on seperate places and i saw this as a way to do my music legally. Seems i was wrong, I cant use spotify at all untill this issue ...

  • Regular
  • FIrst of all, I live alone. I started using spotify as a replacement for simply torrenting the music and keeping it all on seperate places and i saw this as a way to do my music legally. Seems i was ...
  • juliusorn
  • Regular
  • 553 Views
  • 2 replies
  • 0 likes
  • 553 Views
  • 2 replies
  • 0 likes

Premium on phone not working

I bought premium, and i went online set a password for my device (didnt get to set a username wish i could have made it cjrwcjr) but i set the password logged into my phone using the username and password but it keeps telling me to buy premium.

  • Newbie
  • I bought premium, and i went online set a password for my device (didnt get to set a username wish i could have made it cjrwcjr) but i set the password logged into my phone using the username and pas...
  • Taylor
  • Community Legend
  • 333 Views
  • 1 replies
  • 0 likes
  • 333 Views
  • 1 replies
  • 0 likes

Someone Created a Spotify Account with My Email Address...

The account I'm logged into right now apparently had a free 2 day trial that expired... The issue is, I never signed up for said account... I have not recieed any confirmation emails of the accounts creation (only an email indicating the expiration)....

  • Newbie
  • The account I'm logged into right now apparently had a free 2 day trial that expired...   The issue is, I never signed up for said account...   I have not recieed any confirmation e...
  • user-removed
  • Not applicable
  • 3475 Views
  • 3 replies
  • 0 likes
  • 3475 Views
  • 3 replies
  • 0 likes

It wont let me make a Spotify with my new email address

Hi, I want to make a new Spotify as my old one is connected with my old email from Facebook however when I try to make one it says my email is in use but when I try to reset password it says that the email is already associated with an account. This ...

  • Newbie
  • Hi,     I want to make a new Spotify as my old one is connected with my old email from Facebook however when I try to make one it says my email is in use but when I try to reset passw...
  • Taylor
  • Community Legend
  • 736 Views
  • 1 replies
  • 0 likes
  • 736 Views
  • 1 replies
  • 0 likes

Don't remember password to spotify, either my e-mail password

As the title says...In what way can I get I back? Can you maybe bind my spotify account to my new e-mail so I can change password?I can't log in to my old e-mail cause I don't remember the password. Would be nice with some help, really like spotify a...

  • Casual Listener
  • As the title says... In what way can I get I back?  Can you maybe bind my spotify account to my new e-mail so I can change password? I can't log in to my old e-mail cause I don't remember the...
  • Cronix
  • Casual Listener
  • 1483 Views
  • 3 replies
  • 0 likes
  • 1483 Views
  • 3 replies
  • 0 likes

Other user allowed to register with my mail address

I don't want to reveal my e-mail address in public, but let's say it's "firstname.lastname@gmail.com". I've used this to register my Spotify account. Now another user has registered his Spotify account using "firstnamelastname@gmail.com" (a [.] is th...

  • Casual Listener
  • I don't want to reveal my e-mail address in public, but let's say it's "firstname.lastname@gmail.com". I've used this to register my Spotify account. Now another user has registered his Spotify accou...
  • meahtenoha
  • Spotify
  • 563 Views
  • 4 replies
  • 0 likes
  • 563 Views
  • 4 replies
  • 0 likes

Solved!! Saw this question posted before but the solutions didn't help..

I was going through the Preferences tab and clicked 'disconnect from facebook" and all my playlist, subscribers, and what have you disappeared. I tried logging back in and it's to no avail. Wondering if I'm doing something wrong here? I also sent it ...

  • Casual Listener
  • I was going through the Preferences tab and clicked 'disconnect from facebook" and all my playlist, subscribers, and what have you disappeared. I tried logging back in and it's to no avail. Wondering...
  • Sam
  • Spotify
  • 733 Views
  • 6 replies
  • 0 likes
  • 733 Views
  • 6 replies
  • 0 likes

Same old problem

Please can someone at spotify sort this out for me. I haven't been able to play any of my music for ages now and have been trying all of the logging in and out of Facebook and spotify. I'm on premium too so very frustrating. Can someone just please c...

  • Casual Listener
  • Please can someone at spotify sort this out for me. I haven't been able to play any of my music for ages now and have been trying all of the logging in and out of Facebook and spotify. I'm on premium...
  • Sam
  • Spotify
  • 1600 Views
  • 6 replies
  • 1 likes
  • 1600 Views
  • 6 replies
  • 1 likes

Solved!! how to unsubscribe and stop paying for spotify?

Hello. After sending this question to Spotify and not getting any answers twice i try it here. I started paying for Spotify since February, 49 swedish krons, and it draws from my bank account every month. Now i am no intressted in it. So what should ...

  • Casual Listener
  • Hello.   After sending this question to Spotify and not getting any answers twice i try it here.   I started paying for Spotify since February, 49 swedish krons, and it draws from my ba...
  • user-removed
  • Not applicable
  • 2954 Views
  • 3 replies
  • 0 likes
  • 2954 Views
  • 3 replies
  • 0 likes

Use paypal without Creditcard

Dear spotifty users, I'm wanting to buy Spotify premium with paypal, but it's always telling me I need to give up a Credit card number.I thought the thing about Paypal is paying online without using a Credit card? Is it not possible to buy spotify wi...

  • Casual Listener
  • Dear spotifty users,   I'm wanting to buy Spotify premium with paypal, but it's always telling me I need to give up a Credit card number. I thought the thing about Paypal is paying online wit...
  • Peter__
  • Community Legend
  • 1574 Views
  • 3 replies
  • 0 likes
  • 1574 Views
  • 3 replies
  • 0 likes

re install a deleted playlist

Hi, None of my offline playlists were syncing so I deleted the app on my iphone and re installed it. I also deleted alot of my playlists as I thought that I had too many. Would it be possible for you to re install the playlist that was titled Lee Pla...

  • Regular
  • Hi,   None of my offline playlists were syncing so I deleted the app on my iphone and re installed it. I also deleted alot of my playlists as I thought that I had too many. Would it be possibl...
  • Peter__
  • Community Legend
  • 336 Views
  • 1 replies
  • 0 likes
  • 336 Views
  • 1 replies
  • 0 likes

Accidentally deleted a playlist

I deleted my playlist titled "Jammin" I was wondering if there's any way to retrieve it?

  • Newbie
  • I deleted my playlist titled "Jammin" I was wondering if there's any way to retrieve it?
  • Peter__
  • Community Legend
  • 343 Views
  • 1 replies
  • 0 likes
  • 343 Views
  • 1 replies
  • 0 likes

spotify account is offline when it should not be

It is not set to offline mode. I have logged off, logged on, and for a few weeks now when I turn on my Spotify, my playlists, which should already be synced, start syncing again. WHY? I HAVE A PREMIUM ACCOUNT that I PAY FOR, MONTHLY. Now my account i...

  • Casual Listener
  • It is not set to offline mode. I have logged off, logged on, and for a few weeks now when I turn on my Spotify, my playlists, which should already be synced, start syncing again. WHY? I HAVE A PREMIU...
  • Peter__
  • Community Legend
  • 333 Views
  • 1 replies
  • 0 likes
  • 333 Views
  • 1 replies
  • 0 likes

Solved!! I'm being double charged

I even downgraded to the free version, but I get charged every month. How do i get spotify to stop charging me?

  • Casual Listener
  • I even downgraded to the free version, but I get charged every month.  How do i get spotify to stop charging me?
  • davidbyrd11
  • Casual Listener
  • 417 Views
  • 2 replies
  • 0 likes
  • 417 Views
  • 2 replies
  • 0 likes

Spotify immediately logging on whether i want it to or not

As soon as i open my computer spotify logs on and i have to wait until it has logged on completely before i can do anything else. I don't want to log on to spotify unless i choose to. How do i stop it immediately logging on when i turn on???? This st...

  • Newbie
  • As soon as i open my computer spotify logs on and i have to wait until it has logged on completely before i can do anything else. I don't want to log on to spotify unless i choose to. How do i stop i...
  • Peter__
  • Community Legend
  • 220 Views
  • 1 replies
  • 0 likes
  • 220 Views
  • 1 replies
  • 0 likes