Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
ribezaz
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Have always had spotify permium but two months ago it just stoped withdraw money and spotify premium stoped working. I now tried to get my spotify premium back by buying it again, paiment fails over and over agin. The card is not expired, it has got ...
So I have been trying to sign up to spotify premium using my nus extra card, but can't get past past this step despite entering all the correct details: https://www.spotify.com/uk/nus/go/ When I click Submit it stays on the same page. Surprise surpri...
Stop spamming other peoples threads! A community founder has told everyone SEVERAL times if you just bother to look through a thread that Spotify is working on this and that there is no ETA on when it will be fixed. All we know is that this issue wil...
This is my second post. Have paid for Unlimited but am not getting the serivice
OK I take it back. Premium is working fine
...and then not provide them with premium service they have paid for Really fed up that I've just paid £10 for premium.. but it doesn't work. it says I have a premium account in my account settings.. but this actually has no impact on the spotify app...
Perdi mi correo y ahora no me acuerdo de mi contraseña Alguien sabe como puedo recuperar mi contraseña y canviar la dirreccion de correo? Gracias
I thought the idea of upgrading to Premium by using the 30 day free trial would remove the ads, etc. At least I'm still hearing them on the desktop application. I realize that you are giving me something for free, but I did essentially sign up for a ...
Hello fellows, I have been using spotify through my facebook account (yiwei145@gmail.com). I am studying abroad now (in the Netherlands, originally used Spotify in Germany) and was not able to log-in to spotify via my facebook account. I was asked to...
Hi I live in Sweden I have a problem and hope that you guys can fix this. I don't know my username or password to spotify when im trying to log in via spotify details and when I try to get my spotify username and password back I need click at forget ...
really how long is it going to take to fix it. u know pay good money for this and really we can't use it what's up with that
hi I was using my friends phoe with spotify, I connected it with my facebook and now I have no clue how to delete my FB account from his spotify? the problem is that he is old premium user without fb and I want to get my own spotify with my fb accoun...
I bought spotify premium. I've reinstalled, restarted, turned my laptop off and on, signed out and i'm still on free need it for tonight
Hello there! i gott'a problem with my spotify i want to remove my payment, but i dont get any acsess to remove it? could you guys remove my credit-card from there, i really want to stop paying, for premium. /Fritz Tollefsen i've been tryied to go on ...
You guys better get your **bleep** together or we are looking at class action law suit
Customers from the USA, I am so dissatisfied I might go to the BBB! http://www.bbb.org/new-york-city/Business-Reviews/mobile-apps/spotify-in-new-york-ny-127561 There is the link. We need to put a stop to them just taking money!
The money has now left my account fully and is on my statment but i still havn't been updraged to premium i am really annoyed because i was looking forward to having all the full features i have sent a ticket in which hasn't been answered yet its ann...
Hi there, Is there a way I can stop total strangers subscribing to my playlists? I am a big fan of feature that allows my friends to subscribe to my playlists so the solution that has been proposed in other threads, to un-publish my playlists, really...
I have forgotten which email I used to register an account for my daughter and I want make a password reset. I have tried to contact support via the "Contact Form" three times without any replies. Any ideas?
Any ideas?