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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 5350 Views
  • 1 replies
  • 9 likes
  • Security
  • 5350 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Dessi
  • Moderator
  • 470775 Views
  • 978 replies
  • 111 likes
  • Account
  • 470775 Views
  • 978 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1207203 Views
  • 119 replies
  • 117 likes
  • Account
  • 1207203 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 118555 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 118555 Views
  • 72 replies
  • 12 likes

canceled subscription but im still getting billed

I'm beyond upset I've been getting billed for 3 months when I canceled my subscription. And every time I send a contact form all I get is an email saying to go on here for help. That doesn't get me the refund I need. Someone help!!!!!!

  • Regular
  • I'm beyond upset I've been getting billed for 3 months when I canceled my subscription. And every time I send a contact form all I get is an email saying to go on here for help. That doesn't get me t...
  • meahtenoha
  • Spotify
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

Closed my Premium account and i have payed!!!!

I have paid for August month but, you guys closed my account D.19 august... Fix the problem please cause i have payed this month!!!

  • Casual Listener
  • I have paid for August month but, you guys closed my account D.19 august...  Fix the problem please cause i have payed this month!!!
  • meahtenoha
  • Spotify
  • 322 Views
  • 5 replies
  • 0 likes
  • 322 Views
  • 5 replies
  • 0 likes

My account is used somewhere else

Just as the topic says.....It's really frustrating.I have changed my password and username but it does not make it stop.What can I do?Thanks/tobias

  • Casual Listener
  • Just as the topic says..... It's really frustrating. I have changed my password and username but it does not make it stop. What can I do? Thanks /tobias
  • Goodman
  • Spotify Legend
  • 502 Views
  • 1 replies
  • 0 likes
  • 502 Views
  • 1 replies
  • 0 likes

Charged for Premium on my free trial

Hello. I was charged 4.99 for my free trial and also got a 29.99 overdraft fee. Not happy. Seeking customer support of some sort... I have opened several tickets and have gotten zero response since 8/19/2012. Very unsatified

  • Casual Listener
  • Hello.   I was charged 4.99 for my free trial and also got a 29.99 overdraft fee. Not happy. Seeking customer support of some sort... I have opened several tickets and have gotten zero respo...
  • Sam
  • Spotify
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

card declined, never happened before! what to do?

Hi, today as always Spotify had to take the payment, but a message Spotify declined the card appeared! but usually always went fine, what happened? my card is ok and nothing is changed but for spotify it seems changed! what can i do for paying? thank...

  • Casual Listener
  • Hi, today as always Spotify had to take the payment, but a message Spotify declined the card appeared! but usually always went fine, what happened? my card is ok and nothing is changed but for spot...
  • Sam
  • Spotify
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes

delete account

How to delete account?

  • Newbie
  • How to delete account?
  • Sam
  • Spotify
  • 237 Views
  • 1 replies
  • 0 likes
  • 237 Views
  • 1 replies
  • 0 likes

Log-In without using facebook

Hi, I want to use Spotify without re-activating my facebook account. Unfortunately I set up my Spotify account with my facebook account. So I figure it's not possible for me to use it without logging in to facebook? I'm from Germany by the way, so it...

  • Casual Listener
  • Hi,  I want to use Spotify without re-activating my facebook account. Unfortunately I set up my Spotify account with my facebook account. So I figure it's not possible for me to use it without...
  • Sam
  • Spotify
  • 2485 Views
  • 10 replies
  • 0 likes
  • 2485 Views
  • 10 replies
  • 0 likes

premium

Hi! Yesterday I upgrated from unlimited to premium and its says on my account that its premium...but when I go on my spotify there is not offline mode??Could you please help or explain it to me?thank you.

  • Regular
  • Hi! Yesterday I upgrated from unlimited to premium and its says on my account that its premium...but when I go on my spotify there is not offline mode??Could you please help or explain it to me?thank...
  • Sam
  • Spotify
  • 498 Views
  • 8 replies
  • 0 likes
  • 498 Views
  • 8 replies
  • 0 likes

Unable to stream anything and still being charged!!

I have recently downloaded spotify and have paid the fee but am not able to stream anything unless I upgrade to premium. I have tried that and it won't let me!! Now I have been charged £4.99 twice with no service!! Anyone else had this problem?

  • Newbie
  • I have recently downloaded spotify and have paid the fee but am not able to stream anything unless I upgrade to premium. I have tried that and it won't let me!! Now I have been charged £4.99 twice wi...
  • 170 Views
  • 0 replies
  • 0 likes
  • 170 Views
  • 0 replies
  • 0 likes

I want to purchase so I can get listening

Grrr...I press login with Facebook, it shows me the prefilled form with my details ...I press register ..and...Nothing...so i can't get any further to be able to purchase any form of subscription to be able to listen to music?? Totally stuck!!!

  • Visitor
  • Grrr...I press login with Facebook, it shows me the prefilled form with my details ...I press register ..and...Nothing...so i can't get any further to be able to purchase any form of subscription to ...
  • 129 Views
  • 0 replies
  • 0 likes
  • 129 Views
  • 0 replies
  • 0 likes

lost my account information

Hello, I have started today a 30 days premium trial membership. I logged on via Facebook, but the app seems to remember my old accountname for Spotify. I cant remember the account information (e.g. the password of the email address used when i logged...

  • Casual Listener
  • Hello,   I have started today a 30 days premium trial membership. I logged on via Facebook, but the app seems to remember my old accountname for Spotify.   I cant remember the accou...
  • Richard
  • Community Legend
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

Running rings

Could someone help me.....I have linked my account to Facebook and all I wan to do is purchase premium so I can get listening. It keeps bringing me back to sign in...I choose Facebook and nothing happens the screen stays white? I don't know how long ...

  • Visitor
  • Could someone help me.....I have linked my account to Facebook and all I wan to do is purchase premium so I can get listening.  It keeps bringing me back to sign in...I choose Facebook and nothi...
  • 212 Views
  • 0 replies
  • 0 likes
  • 212 Views
  • 0 replies
  • 0 likes

I forgot my email address...

Hello, I forgot my email address. my account is a facebook account. The problem is that I'm testing the 30 day premium and does not want that the contract will be extended accordingly. can provide all the information, the card data, etc. only the ema...

  • Regular
  • Hello, I forgot my email address. my account is a facebook account. The problem is that I'm testing the 30 day premium and does not want that the contract will be extended accordingly. can prov...
  • Richard
  • Community Legend
  • 468 Views
  • 1 replies
  • 0 likes
  • 468 Views
  • 1 replies
  • 0 likes

I have a UK Premium Subscription... Will it work in Canada?

Sorry if this seems a bit ignorant or stupid but I just want someone to confirm if I can use my Spotify account in Canada when I'm originally from the UK and pay for my subscription here, I'm travelling for four months.

  • Casual Listener
  • Sorry if this seems a bit ignorant or stupid but I just want someone to confirm if I can use my Spotify account in Canada when I'm originally from the UK and pay for my subscription here, I'm travell...
  • bluemonkeyape
  • Casual Listener
  • 1032 Views
  • 2 replies
  • 0 likes
  • 1032 Views
  • 2 replies
  • 0 likes

Solved!! Account Confusion Question

Hi there - I've been a premium user for the past few months with auto pay via CC set up. Yesterday, while trying to turn off Facebook displaying what I play on Spotify, I believe I clicked something along the lines of 'remove Facebook sync', or somet...

  • Casual Listener
  • Hi there -   I've been a premium user for the past few months with auto pay via CC set up.   Yesterday, while trying to turn off Facebook displaying what I play on Spotify, I believ...
  • OMS211
  • Casual Listener
  • 416 Views
  • 2 replies
  • 0 likes
  • 416 Views
  • 2 replies
  • 0 likes

Everthing seems ok -but cannot play music!?

Ive resently upgraded to premium and at first it did work fine. Now it simply dont work, everything seems good, I have a working internet, Spotify opens and looks good, but nothing happens when I click on whatever music. Ive tried to login out/in, do...

  • Newbie
  •   Ive resently upgraded to premium and at first it did work fine. Now it simply dont work, everything seems good, I have a working internet, Spotify opens and looks good, but nothing happens w...
  • meahtenoha
  • Spotify
  • 220 Views
  • 1 replies
  • 0 likes
  • 220 Views
  • 1 replies
  • 0 likes

Country Selection

Hi, i created a Account via my Facebook Account while i was in Spain (vacations). So now i'm back to Germany and wanted to change the Country,but i'm not allowed to do it? It says i need a german ip,but i'm in germany. Can someone help me?

  • Newbie
  • Hi, i created a Account via my Facebook Account while i was in Spain (vacations) . So now i'm back to Germany and wanted to change the Country,but i'm not allowed to do it? It says i need a ger...
  • meahtenoha
  • Spotify
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

Logging in to my spoitfy account but its my friends name

My English is not so good but I really need help with this thing.. When I login whit my spotifyaccount and my password I can see all my playlist I have made for some years.. But its not my name and my profile pitcure its by friends and its all of her...

  • Newbie
  • My English is not so good but I really need help with this thing.. When I login whit my spotifyaccount and my password I can see all my playlist I have made for some years.. But its not my name and...
  • meahtenoha
  • Spotify
  • 556 Views
  • 1 replies
  • 0 likes
  • 556 Views
  • 1 replies
  • 0 likes

Can't upgrade from unlimited to Premium

Hi, I am new to spotify and after the 48 hour free trial, I decided to get myself a £10 Spotify E-Card. However, when entering the card pin, I chose 2 months of spotify unlimited, instead of 1 month of Spotify Premium. I want to use my IPAD for Spoti...

  • Regular
  • Hi,   I am new to spotify and after the 48 hour free trial, I decided to get myself a £10 Spotify E-Card.   However, when entering the card pin, I chose 2 months of spotify unlimite...
  • j0lssoni
  • Casual Listener
  • 2889 Views
  • 20 replies
  • 0 likes
  • 2889 Views
  • 20 replies
  • 0 likes

Getting e-mails from another Spotify account!

I'm getting e-mail from my sisters account? How can my e-mail be connected to her Spotify account?... I can't see that it is.

  • Newbie
  • I'm getting e-mail from my sisters account? How can my e-mail be connected to her Spotify account?... I can't see that it is. 
  • 689 Views
  • 0 replies
  • 0 likes
  • 689 Views
  • 0 replies
  • 0 likes