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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Jelle88
  • Casual Listener
  • 145069 Views
  • 165 replies
  • 12 likes
  • Account
    Free
  • 145069 Views
  • 165 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10224 Views
  • 3 replies
  • 9 likes
  • Security
  • 10224 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 502258 Views
  • 985 replies
  • 112 likes
  • Account
  • 502258 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 123653 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 123653 Views
  • 74 replies
  • 12 likes

Facebook Username problems

I downloaded Spotify and signed up with my Facebook, but am unable to log in. Neither my Facebook name or any of the emails that I have associated with my Facebook are accepted by the Spotify application. When I enter an email it says to use my usern...

  • Newbie
  • I downloaded Spotify and signed up with my Facebook, but am unable to log in. Neither my Facebook name or any of the emails that I have associated with my Facebook are accepted by the Spotify applica...
  • missdk
  • Newbie
  • 228 Views
  • 1 replies
  • 1 likes
  • 228 Views
  • 1 replies
  • 1 likes

Solved!! Offline Access Option

Is there any way we can get a hard code way via web that we can lock in our offline devices. I have an issue with my cell phone and have to reinstall spotify and it resets everything. There is no lock to keep the devices from resyncing, I wish we cou...

  • Newbie
  • Is there any way we can get a hard code way via web that we can lock in our offline devices. I have an issue with my cell phone and have to reinstall spotify and it resets everything. There is no loc...
  • licenced
  • Community Legend
  • 353 Views
  • 1 replies
  • 0 likes
  • 353 Views
  • 1 replies
  • 0 likes

Solved!! Can I use Spotify in the USA?

Hey there I hope I'm allowed to ask my question here, if not I'm really sorry! I am moving to the USA and I really want to purchase Spotify Premium... does that work? And does it work if I pay the fees from a German bank account? (My mom stays here i...

  • Casual Listener
  • Hey there 🙂 I hope I'm allowed to ask my question here, if not I'm really sorry!   I am moving to the USA and I really want to purchase Spotify Premium... does that work? And does it work...
  • Stupify
  • Community Legend
  • 2026 Views
  • 3 replies
  • 0 likes
  • 2026 Views
  • 3 replies
  • 0 likes

Can't make my playlist offline though I got Premium accont, why??

Hi! I might be stupid, but I don't know what i do wrong. Just got my premium account. I have playslists that are older then my new premium account. Now i have tried several times to make these avaliable in offline mode. But when i try to do this, Spo...

  • Newbie
  • Hi!   I might be stupid, but I don't know what i do wrong. Just got my premium account. I have playslists that are older then my new premium account. Now i have tried several times to make t...
  • 183 Views
  • 0 replies
  • 0 likes
  • 183 Views
  • 0 replies
  • 0 likes

Give away Premium

I won Premium for a year, and now I was wondering if I can give it away to someone else?

  • Newbie
  • I won Premium for a year, and now I was wondering if I can give it away to someone else?
  • nabob
  • Newbie
  • 703 Views
  • 2 replies
  • 0 likes
  • 703 Views
  • 2 replies
  • 0 likes

Account // Location Problem

Hello, I'm trying to use Spotify from German, as I used some month before already but the problem is, that Spotify tells me now that the country I entered in my profile does not match the country I'm currently in. That's obviously wrong since I'm usi...

  • Casual Listener
  • Hello, I'm trying to use Spotify from German, as I used some month before already but the problem is, that Spotify tells me now that the country I entered in my profile does not match the country I...
  • fnL
  • Casual Listener
  • 405 Views
  • 5 replies
  • 0 likes
  • 405 Views
  • 5 replies
  • 0 likes

Premium showing on web but not on any apps

So I bought Premium yesterday and on my account info page it says my account type is premium but when I log on to the mac cleint or the ios client on my iPad or iPhone it says I am still free. How is this fixed?

  • Casual Listener
  • So I bought Premium yesterday and on my account info page it says my account type is premium but when I log on to the mac cleint or the ios client on my iPad or iPhone it says I am still free. How is...
  • 149 Views
  • 0 replies
  • 0 likes
  • 149 Views
  • 0 replies
  • 0 likes

Account problems

Hello, For a while ago i logged in to my spotify account and all lists where deleted, but i didnt care so much so i made new ones. And now when i logged in all those old lists are back for some reason, and my premium is gone. Why?!!

  • Newbie
  • Hello, For a while ago i logged in to my spotify account and all lists where deleted, but i didnt care so much so i made new ones. And now when i logged in all those old lists are back for some reaso...
  • David
  • Spotify Legend
  • 135 Views
  • 1 replies
  • 0 likes
  • 135 Views
  • 1 replies
  • 0 likes

Problems

Have i got a premium account. My user name is sameenalovely. Trying to use spotify on iphone but keeps saying im offline. If i am unlimited, whats the cost of premium?

  • Newbie
  • Have i got a premium account. My user name is sameenalovely. Trying to use spotify on iphone but keeps saying im offline. If i am unlimited, whats the cost of premium?
  • licenced
  • Community Legend
  • 157 Views
  • 1 replies
  • 0 likes
  • 157 Views
  • 1 replies
  • 0 likes

INVITATION

Hi, I have Spotify Premium since 1 years ago or more. Today I trate to send to my cousin an invitation, but I cant. In my acount dont have the part with the invitacion. Please any person kwon what I need to do?? Thank you!

  • Newbie
  • Hi, I have Spotify Premium since 1 years ago or more. Today I trate to send to my cousin an invitation, but I cant. In my acount dont have the part with the invitacion. Please any person kwon what ...
  • licenced
  • Community Legend
  • 389 Views
  • 2 replies
  • 0 likes
  • 389 Views
  • 2 replies
  • 0 likes

not available

Can play only get: the track is not available?

  • Visitor
  • Can play only get: the track is not available?
  • licenced
  • Community Legend
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Outsourcing Spotify Apps development on eastern countries where Spotify isn't released.

Hi, I have some visions to start a business sometime in the future which is primary focusing on developing spotify apps (and related stuff) on customer's behalfs. Customers is responsible for the app concept and the legal things but the company emplo...

  • Community Legend
  • Hi,   I have some visions to start a business sometime in the future which is primary focusing on developing spotify apps (and related stuff) on customer's behalfs. Customers is responsible ...
  • 553 Views
  • 0 replies
  • 0 likes
  • 553 Views
  • 0 replies
  • 0 likes

Gift card from a different country?

Hi there, A friend would like to offer me a Spotify gift card. However she's in France and I have a Swiss Spotify account. If she sends me a gift card in Euros will I be able to redeem it on my Swiss account? Cheers

  • Visitor
  • Hi there, A friend would like to offer me a Spotify gift card. However she's in France and I have a Swiss Spotify account. If she sends me a gift card in Euros will I be able to redeem it on my S...
  • 403 Views
  • 0 replies
  • 0 likes
  • 403 Views
  • 0 replies
  • 0 likes

Birthday Premium

Hi, My friend's brithday is coming up and I would like to pay for a year subcription to Spotify Premium. How do I go about doing this? is it possible in the US? Thanks, Lori

  • Visitor
  • Hi,   My friend's brithday is coming up and I would like to pay for a year subcription to Spotify Premium. How do I go about doing this? is it possible in the US?   Thanks, Lori
  • David
  • Spotify Legend
  • 588 Views
  • 1 replies
  • 0 likes
  • 588 Views
  • 1 replies
  • 0 likes

Playlist on Facebook--Created by "user" and songs not listed

Anyone else having this problem / know how to fix it? I created a new playlist in Spotify that has about 35ish songs on it, published it to my facebook page, but all it says is the name of the playlist and "created by user" instead of created by "ins...

  • Newbie
  • Anyone else having this problem / know how to fix it?    I created a new playlist in Spotify that has about 35ish songs on it, published it to my facebook page, but all it says is the n...
  • 125 Views
  • 0 replies
  • 0 likes
  • 125 Views
  • 0 replies
  • 0 likes

do my spotify need to expire before i buy a new month?

If you already have bought spotify for 1 month and then in the end of the month when you have lets say 4 days left, if you buy spotify again for 1 more month will those 4 days be lost? Do i need to wait untill my spotify has expired before i buy a ne...

  • Newbie
  • If you already have bought spotify for 1 month and then in the end of the month when you have lets say 4 days left, if you buy spotify again for 1 more month will those 4 days be lost? Do i need to w...
  • user-removed
  • Not applicable
  • 220 Views
  • 2 replies
  • 0 likes
  • 220 Views
  • 2 replies
  • 0 likes

I have a premium account but my pc says I'm using a free account

I have a premium account that works on my iPhone. I'm logged in on the phone and my PC using the same account, yet my PC says I'm using Spotify free. How do I link these devices?

  • Newbie
  • I have a premium account that works on my iPhone. I'm logged in on the phone and my PC using the same account, yet my PC says I'm using Spotify free.  How do I link these devices?
  • 147 Views
  • 0 replies
  • 0 likes
  • 147 Views
  • 0 replies
  • 0 likes

Charged $9.99 during premium trial

I want to know why i was charged 9.99 during my spotify premium trial period. I have already cancelled my account because of the mix up. Anyone know how i can get a refund?

  • Newbie
  • I want to know why i was charged 9.99 during my spotify premium trial period.  I have already cancelled my account because of the mix up.  Anyone know how i can get a refund?
  • 134 Views
  • 0 replies
  • 0 likes
  • 134 Views
  • 0 replies
  • 0 likes

Premium Spoitify for Iphone isn't working

For the last week my spotify on my Iphone has been messing up. First it was running very slow. Then it started freezing within the first 30 seconds of opening. I deleted it from my iphone and redownloaded and installed. Now I can't get it to log in. ...

  • Newbie
  • For the last week my spotify on my Iphone has been messing up. First it was running very slow. Then it started freezing within the first 30 seconds of opening. I deleted it from my iphone and redownl...
  • 380 Views
  • 0 replies
  • 0 likes
  • 380 Views
  • 0 replies
  • 0 likes