charged too many times to my acct

[YASH38]

I just signed up for student discount premium yesterday but sent it too many times because it wasn't going through. Now my card is showing 4 transactions. What can I do about that?

[jean3601 · Accepted solution]

Hello @YASH38, Welcome to the community! 🙂

Please have a look on this page and check how many months of premium you have 🙂 

If you were charged 4 times the chances are you have 4 months of premium! 🙂

I hope this helped! 🙂

[YASH38]

Well I was only trying to pay one at a time lol but ok thanks though

[cunalf_73]

I was charged 4 times and I still don't have the premium

[jean3601]

Hey @cunalf_73, Welcome to the community! 🙂

Here's what to try if you've upgraded to Premium but don't see it in the app.

• Check your subscription page. Your status should be Premium. 
• If you're on Premium, try signing out and back into the app. 
• If it says Free, check the receipt we send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

It's also possible you have a second account - one account with a Spotify username, the other created and linked to your Facebook profile. Try logging in with each to access your Premium.