Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Cancele mi suscripcion premium el dia 13 de Febrero, y tengo un cobro en mi tarjeta de credito realizara por spotify el 17 de Febrero como Spotify P018047AE5 Stockholm por un monto de $4654 CLP , se verifico que la cuenta esta Free.
Cobro indebido, porfavor resolver este problema pronto.
Mala experiencia
ยกHola @ricardoarias! Bienvenido a nuestra Comunidad.
Si estรกs viendo cargos inesperados de Spotify en tu estado de cuenta bancario, tu tarjeta de crรฉdito o tu cuenta de PayPal, primero verifica si estรกn marcados como โpendientesโ.
Puedes encontrar mรกs info sobre esto aquรญ: https://support.spotify.com/account_payment_help/managing_payments/pending-charges/.
Dรฉjanos saber si tienes preguntas.
PRESENTO COBROS EN MI CUENTA SEANSOCA_ DOBLES. NECESITO URGENTE EL ARREGLO DE ESTOS SOBRECARGOS INADECUANDOS.
COBRO INDEBIDO
La cuenta se ha dado de baja pero se me ha descontado el dinero de todas formas. necesito la devoluciรณn del dinero
**bleep**
Tengo un cobro de Web Spotify P0a93d62ce por $4,150 CL y yo no eh pagado mi Spotify y no se de donde proviene esto, por favor devolver el dinero.
Hola soy francini, estoy presentando cobros en mi tarjeta bancaria, cobros de Spotify en lo cual no tengo una cuenta premium
y los estoy recibiendo igual y quiero que me hagan una devoluciรณn de mi dinero.
Hey @Francini18,
Thanks for posting in the Community. We hope you don't mind us replying in English.
You can find out more about the refund policy of Spotify on this page.
Hope this helps.
Cheers!
al menos 2 cobros al mes adicionales indebidos por 4450 clp, necesito mi dinero de vuelta.
Hi @and19,
Thank you for your reply in this thread. We hope you don't mind a reply in English as it's the official language of the Community.
If you're being charged more than once a month for Spotify, you might have another Premium account. You can check if you have more than one account on Spotify by following these specific steps. If you have another Premium account, you can cancel the subscription on it by following the steps here.
Or if you prefer, you can contact our Support team and they'll help you check the charges.
Let us know if you have any questions!
hola tengo varios meses con un cobro indebido por 4.150 y no he podido solucionar esto, necesito la devoluciรณn de ese dinero
Me paso lo mismooo, que soluciรณn te dieron??? lograste recuperar tu dineroo???
Hola ayer se hizo un cobro individuo de 4,550 y necesito devuelta mi dinero
Hey there you, ย Yeah, you!ย 😁 ย Welcome - we're glad you joined the Spotify Community! ย While you here, let's have a fun game and getโฆ