hacked, slow support?

[al9x]

So i got hacked 2 weeks ago and used the contact thingie to contact you guys but no answer, so i made another and waited 1 week again and then made another. So ive mailed you guys 3 times now with my problem but still no answer.. I want my spotify back, not fun to pay premium for another person 🙂

[Peter__]

Can you let us know the case number (#) from the last time you got in touch? 

[al9x]

01079257

[Peter__]

I've escalated this to the Spotify community team who can chase up a response for you.

[Richard]

Hey there!

Your case is currently being looked into by our accounts team. Due to the nature of the case, it takes jutst a little longer to get to the bottom of things, but we'll get back in touch just as soon as we're able.

Thanks for hanging in there!

[bdelcamp]

Any chance you guys could look into my case also? Hacked, but I was able to login through my facebook, but I can't change my email address or password without knowing what the infiltrator changed it to.  Case #01081784.

[Peter__]

@bdelcamp - How long ago did you get in touch? If you could reply directly to the automated email reply (if you haven't already done so) someone will definitely get back to you asap. 

[bdelcamp]

I contacted yesterday, and replied to the automated email. I know it's only been a day (my anxiety gets the better of me sometimes) but not too sure what a normal timeframe is. Thanks 🙂

[Peter__]

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@bdelcamp wrote:

I contacted yesterday, and replied to the automated email. I know it's only been a day (my anxiety gets the better of me sometimes) but not too sure what a normal timeframe is. Thanks 🙂

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Normally within 24 hours, but hacked accounts might be dealt with by a specialist team. If you don't hear anything back today, give us a shout here and we can escalate it further for you. 

[Sam]

@bdelcamp Don't worry, your case is with the right people. You should hear back soon. Like Richard said above, these cases can take a little longer to look into.

[bdelcamp]

Thanks guys, appreciate it 🙂