its not letting me in

[zach35]

its not letting me in

[Vasil]

Hey @zach35,

Thanks for reaching out!
Could you tell us more details about what is going on?
Is this regarding login issues and could you share with us a screenshot of what you're seeing on your end?

We'd be happy to assist as soon as we have more information about the issue 🙂
Much appreciated!

[melbruary]

Hi,

I'm also having this problem.

I subscribed to the premium today and now cannot access from the app in my phone. I can only access on my computer.

I rebooted my phone as well, and have used:

1. my email address
2. my email address (minus the domain name)
3. my username.

The image attached is what I get every time.

[Alex]

Hi there @melbruary,

Thanks for the post.

Can you try doing a clean reinstall of the app, by following this guide? It's possible that this issue is caused by some corrupted app cache, which should be cleared that way.

Cheers.