lost all saved music etc. by switching from free to premium duo

[BirteSchwabe]

Plan

Free/Premium Duo

Country

germany

Device

(iPhone 6S)

Operating System

(.)

My Question or Issue

switched from my own premium to free to a premium duo account now all my personalized library, saved music, playlists etc is gone. 

IPhone and webplayer show the same; its not an iphone issue. Nevertheless did a clean install on the Iphone with no change of outcome.

Can somebody help me?

[Billy-J]

Hey @BirteSchwabe, thanks for reaching out to the Community!

For this particular case, I'd recommend getting in touch with Customer Support. They'll take a look and do their best to help.

Have a nice day!