lost my premium account

[janneg]

Hi,

I tried out spotify premium for free for one month adding my credit card information. And it worked fine for one month. And after one month my credit cards was billed. But here I must have done something wrong because now when I try to login to spotify I always end up in spotify free. I'v tried all the different login info, both facebook login and spotify login.

So right now it seems that I pay every month for an account that I can't access. I have written to spottify using the form twice but no answers in 2 weeks. I can't even delete the account that I'm paying for.

Please help.

Janne G

[Peter__]

Hey! Welcome to the community 🙂

As this is a payment query, you will need to get in touch with the customer services team directly using the online contact form.

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

If you don't get a reply within 48 hours, post your case number here and I will escalate it to the community team for you.

Peter

[janneg]

Hi,

Thanks for the reply. Here's my case number so that you can escalate the case.

Spotify Case # 00502575:  Account

Since I send that first message I tried to login with facebook but it is the same thing, I get to an spotify free account.

The e-mail adress I have registred is the only one I use, I have never used other e-mail adresses..

Thanks once again.

Janne G‏

[Peter__]

I have escalated this topic to the community staff for you.
Hopefully someone will be able to look into this soon 😉

Peter

[Sam]

Janne G - Could you reply to the auto-response we sent through? We'll then be able to look into it further.

Don't worry, we'll get it sorted.