no sounds

[jemcal]

hello, I have a big problem,

when I choose a music and click play, all it's ok, but there are no sounds. I don't understand why. all it's ok there are just no sound. I have try in youtube, and the sounds it's ok. it's happends just with spotify.

if someone have a solution at my problem, please help me.

and yes I'm a premium member.

[Grayson]

Hey there Jemcal!

Could you let me know what Operating System you're using?

Thanks! -Civiks

[jemcal]

it's windows 7 family premium

do you any idea for my problem?

[Grayson · Accepted solution]

Hey again jemcal. 

Ensure that the volume in the Client is at a hearable level. The in-app volume adjuster looks like this:

It is to the right of the Play/Pause/Fast Foward buttons. 

If that is not the cause of the issue attempt to open the windows 7 volume control from the task bar (the speaker icon near to the clock). Click on the text that says "mixer".

Then check to see if Spotify is muted here:

Cheers! -Grayson

[jemcal]

thank you, it's the windows control. it was on mute just for spotify.

cheers

jeremy

[Grayson · Accepted solution]

Hey Jemcal!

Really glad that solved your issue. 😃 Please mark my soloution above as an "Accepted Answer" in the botto left hand corner of the post.

Best! -Grayson

[Deepak]

Hey u are right! thanks.. Its working now.. It was muted in mixer..

Thaks a lot!!!! 🙂

[4101]

I still have no coming from computer.  Thank you for your help