paying for unlimited, only getting Free service

[user-removed]

My account is being charged for spotify premium, but when I log in, my account says that I only have spotify free. When I go to payment method, it says that there is no payment method attached to my account (which means I can't cancel my subscription), yet my account is being charged monthly. So why am I being charged for a service that I am not receiving?

[Peter__]

If your account is still showing as free then you have not logged into the account you have upgraded. Double check your details, its amazingly easy to accidentally have two accounts, one with a Spotify username and another using your Facebook details. If you can't find your account, don't subscribe again as you might be billed twice, instead get in touch with the customer services team directly using the online contact form and they will be able to lend a hand.

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Alternatively, if you prefer support via Twitter, please tweet @SpotifyCares.