payment rejected bank

[juliefvv]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

[Joel-M]

Hi @juliefvv

Thank you for reaching out to the Community. Would you mine posing your question or issue again? Thanks.

[juliefvv]

Hello,
I just found out that the payment of August was rejected by my bank.
Apparently I did not give permission to automatic payments.
In the meantime my Spotify account was put into a Free account again. I
found out because my family members complained...
Since I couldn't find a proper answer I reassigned for Premium Family with
a correct bank account. So now the payment will not be blocked.
Hopefully I'm not having 2 accounts now.
It seems alright so far!
So thanks for letting me know if its alright like this, or if there is any
action I should take!

Have a good evening!
bye bye,
Julie

[Joel-M]

Hi @Juliefvv

Glad to hear that your account is working again. 👍 If you have any more questions/issues please don't hesitate to ask the Community.