"Login to Spotify" emails - Yes. i did secure my account.

[pete1cas]

Plan

Free/Premium

My Question or Issue

So, I have recieved numerous emails reading "Welcome Back" with a link to go to Spotify & that if I didn't attempt to login that my email "may have been entered by mistake." But, after recieving the second email, I went into my account separately and logged out of every device, including resetting my password (for x amount of time, ive recieved those emails in the past that show logins from different companies or my google hone will tell me that "the music stopped because spotify is playing on another device).

Hours later, ANOTHER email. Anybody else experiencing this? Spotify needs to find a remedy to this for users. This clearly is a security issue. After so many "login to spotify" emails are sent in a day, wouldn't you think they would establish some sort of trigger to send an additional email to the user warning them of attempted logins using their email? And possibly other ways to secure their accounts? Like, I dont know...two factor authentication to avoid these issues? 

As stated in  the subject. I have secured my account. Numerous times. And yes. That includes wiping 3rd party apps that I know are secure and are frustrating to set back up 3x over when it isnt needed, because it happens again and again. 

Someone please tell me they relate to the same concerns/experiences with this service. Ive been a customer for years, not only a free customer, but a paying one. Only going free due to working from home the last handful of years and my preferences changing. 

[Dian]

Hey @pete1cas,

Thanks for posting in the Community.

The emails you're getting are generated when your email is entered in the password reset form here. These are not login emails.

As described in the emails, someone might be entering your email in the password reset form. This can be alleviated if you change the email address of your Spotify account, because your current one might be compromised through a 3rd party data leak. Here is how to change your email address. 

You can also find more information on how to make your Spotify account more secure on this page. We advise you to also leave your vote in this thread, where we are considering the implementation of a two factor authentication.

Hope this helps,

Cheers!

[ljfrgson123]

Hello,

I am revisiting this post in 2024 because I am currently getting spammed with the same emails. 

However, every time I try to change my email, I get this error: "For your protection, we are unable to process your request at the moment. Please try again later." Can you please advise? I am concerned about my account and these repeated security issues. 

Thanks,

LJ

[Stef73]

I'm getting the same emails as well!!!  It can't surely be that we're all getting failed hack attempts?? 

[martijk]

I received a second one hours after changing my email address. Something is going on. 

[Grenlet]

I'm encountering the same issue. I've been getting login requests and password reset emails.

When I tried to change my email, I'm getting the error "Something went wrong, please try again."

Please at least include a 2FA option to secure our accounts.

[Spikyboss]

I have the same issue.

My email is getting filled with this **bleep**.

I am beginning to questioning spotifys security...

[MSebring]

I have received two of those emails today as well.
It sounds like someone has obtained some email addresses and is attempting to hack into various Spotify accounts.
I'm assuming that I am protected as long as they don't have the ability to hack into my email account.
Am I correct in thinking that?

[Sf768]

Yes I've received about 6 emails in last 2 days! !!

[Lv54spacemonkey]

Same here. Had about 15 of these emails today. Have changed my password. Just got another email. 

[Esepe]

Getting multiple of these emails every day. Looks like they're being targeted by someone or some group if all of us are getting these?

[Miller878]

I’m getting this as well what on earth is happening

[eraycicek]

Same here. I contacted with spotify customer service but they cant solve it they only offered to change my mail address but here ı can see that it doesn't help either. 

[MSebring]

Telling people to obtain a new email address in order to continue using Spotify is dumb.
You either end up with multiple email accounts or you have to tell everyone to start using your new account.
As long as your email account is secure so that someone attempting to hack into your Spotify account can't
also hack into your email account, you should be all right.
That is the whole point of multi-factor authentication (sending you an email to verify that it is you before
allowing someone to change your Spotify password).
But you can end up with a bunch of junk emails when someone goes on a hacking spree, which appears
to be what is happening here.

[Joan]

Hey folks,

For anyone getting login emails from us now, this is a known issue and we're looking into it. You can stay up to date on the matter and post your own info on the topic here.

Cheers!

[MrG68]

Thanks for letting us know I've had so many of these emails the last few days