"Rejoin Premium for 3 months for 9.99" - overcharged using gift card.

[stratford1]

Have been getting emails from Spotify to 'Rejoin Premium for 3 months for 9.99'. So I rushed to sign up yesterday since the offer expired on 12/31 - followed my email link, clicked the '9.99/3 months' banner, logged in to my existing account, paid with a $30 gift card. It tells me confirmed, then I go out to check the actual receipt and Spotify has charged me for 3 months using the ENTIRE $30 gift card. What the heck? I want my $20 of credit back. (As a sidenote, the online check out user experience is ridiculous in that there is NO info telling you what you're getting and what you're paying UNTIL you're done, its complete and THEN you go out to find a receipt? Horrible inferface.) 

To confirm, I've had premium before and we just let it switch back to 'free' several months ago. 

Any thoughts as to why the system charged $30 for a $9.99 deal? Any way to contact Spotify customer service besides sending a form email and hoping someone actually responds at some point? I'm really disappointed in this customer experience in general.

[kbrooksc]

Hey there @stratford1 and welcome to the Spotify Community!

Sorry to hear that you're having trouble!! There are two methods to contact the Support team, theonline contact form and theTwitter Handle @SpotifyCares . In my experience, the Twitter handle is much faster. Give that a shot!

If you submit the contact form instead of the Twitter Message, make sure to check your inbox and junk folder for an email from Spotify.

Cheers!

[notjohnrm]

Similar issue. (2016.05.21)
Premium use for a year, tightening up finances so dropped premium in favour of free.
Ads suggest 9.99 for 3/12 by clicking on the banner.
It's a lie - 9.99 for 1/12 so standard premium.

[osornios]

@notjohnrm

You can contact customer support through this link:

https://support.spotify.com/contact-spotify-support/

They'll help you out sign up for the 3/12 promo.

They take, at the most, 24 hrs to get back to you.

Don't forget to check your spam folder for responses as they may end up there.

If you get an automated email directing you to the community or help pages, you need to reply directly to that email (even if its from a no-reply address) and one of the customer services agents will get back to you.

[notjohnrm]

Thanks for responding.

But isn't all of this supposed to be easy?

I signed up under a different username and got 3 months for 0.99

Once this expires I will rethink 

You really needs to be more transparent.

[Tinaairene911]

I am glad I have read this as I just now was about to resign up for the spotify 3 for 9.99 I would prefer the 3 for 0.99 cents but I cancelled befor the date required... Lame spotify is getting pricy now.... Think I might stick to the free spotify for now.

[Samuel31]

Rejoin spotify premium