using an annual eGift

[FrancesVermont]

I have a paid Premium subscription. My son gave me a Spotify Annual eGift card as a B Day gift but I can't seem to upload it onto my account. It keeps saying the code I put in is not correct. I have tried the Card # and when that didn't work, I tried the Pin#. So FRUSTRATING!

[Maxim]

Hey @FrancesVermont,

Thanks for coming to the Community.

When redeeming a Gift Card here, there are some things to keep in mind:

• Make sure you’ve entered the correct characters. E.g. a zero looks like a capital ‘O’, or a capital ‘I’ looks like a one.
• After 4 failed attempts, you’ll get an error message. If you do, you can try again after 24 hours.

The card number on a Gift Card is generally not accepted, so you'll need to use the actual Gift Card code that's on it.

If you've tried it all and the issue persists, please reach out to Support here. 🙂