Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 8964 Views
  • 1 replies
  • 9 likes
  • Security
  • 8964 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 480826 Views
  • 979 replies
  • 111 likes
  • Account
  • 480826 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1210606 Views
  • 119 replies
  • 117 likes
  • Account
  • 1210606 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 120721 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 120721 Views
  • 72 replies
  • 12 likes

using an annual eGift

I have a paid Premium subscription. My son gave me a Spotify Annual eGift card as a B Day gift but I can't seem to upload it onto my account. It keeps saying the code I put in is not correct. I have tried the Card # and when that didn't work, I tried...

  • Visitor
  • I have a paid Premium subscription. My son gave me a Spotify Annual eGift card as a B Day gift but I can't seem to upload it onto my account. It keeps saying the code I put in is not correct. I have ...
  • Maxim
  • Spotify Star
  • 208 Views
  • 1 replies
  • 0 likes
  • Premium
  • 208 Views
  • 1 replies
  • 0 likes

Facebook linked account not logging in???

My Spotify account has always been linked to my Facebook, nothing has changed yet when I tried to log in to my account on the web it says the accounts are not linked. I needed to make a Premium payment and have now been downgraded to free. Please hel...

  • Visitor
  • My Spotify account has always been linked to my Facebook, nothing has changed yet when I tried to log in to my account on the web it says the accounts are not linked. I needed to make a Premium payme...
  • manahilturner
  • Casual Listener
  • 260 Views
  • 1 replies
  • 0 likes
  • Account
  • 260 Views
  • 1 replies
  • 0 likes

Superuser Contribution It needs to be easier to get live support

I find it extremely difficult and frustrating to get live support from someone from Spotify to help me with my problem. I wish it was easier to contact someone who works for Spotify to help me with issues when it they occur on the app. I have a premi...

  • Visitor
  • I find it extremely difficult and frustrating to get live  support from someone from Spotify to help me with my problem. I wish it was easier to contact someone who works for Spotify to help me ...
  • 411isajoke
  • Casual Listener
  • 362 Views
  • 2 replies
  • 0 likes
  • 362 Views
  • 2 replies
  • 0 likes

Alte Kreditkarte gesperrt, neue Kreditkarte funktioniert bei SPOTIFY nicht

Um Internet-Betrug Zypern zu vermeiden, sperrte ich meine alte Kreditkarte. Zahlungen an SPOTIFY mit neuer Kreditkarte funktioniert einfach nicht. Neue Kreditkarte funktioniert sonst sehr gut!

  • Visitor
  • Um Internet-Betrug Zypern zu vermeiden, sperrte ich meine alte Kreditkarte. Zahlungen an SPOTIFY mit neuer Kreditkarte funktioniert einfach nicht. Neue Kreditkarte funktioniert sonst sehr gut!
  • Maxim
  • Spotify Star
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes

On Repeat is being made for someone else on my account

PlanPremiumCountryUSADeviceiPhone 14 My Question or IssueMy account was hacked but my account name was never changed. I have my account back but my “On Repeat” playlist is still being made for the the person who hacked me. How is this happening and h...

  • Casual Listener
  • Plan Premium Country USA Device iPhone 14   My Question or Issue My account was hacked but my account name was never changed. I have my account back but my “On Repeat” playlist is still ...
  • Cmargaritaa
  • Casual Listener
  • 650 Views
  • 5 replies
  • 0 likes
  • Account
  • 650 Views
  • 5 replies
  • 0 likes

A 2 year old problem! Spotify Account not linked to Facebook properly

Hi. There are a LOT of us facing this problem, see for yourself in this thread. It has also been marked inaccurately "solved" - https://community.spotify.com/t5/Accounts/Spotify-friends-activity-empty-not-updating/td-p/5308639/page/38 This has been a...

  • Music Fan
  • Hi. There are a LOT of us facing this problem, see for yourself in this thread. It has also been marked inaccurately "solved" - https://community.spotify.com/t5/Accounts/Spotify-friends-activity...
  • Clever_Kid
  • Newbie
  • 1576 Views
  • 6 replies
  • 10 likes
  • Account
  • 1576 Views
  • 6 replies
  • 10 likes

Cambiar país y método de pago

Estoy tratando de modificar mi país y método de pago pero no me deja.

  • Visitor
  • Estoy tratando de modificar mi país y método de pago pero no me deja.
  • ribezaz
  • Spotify Star
  • 375 Views
  • 1 replies
  • 1 likes
  • 375 Views
  • 1 replies
  • 1 likes

Do I have to create a Spotify account before I can upload music to it?

Hi everyone, hoping I can get some help with the right steps for a music thing. Here's where I'm at with this:1-I have some music I'd like to post to Spotify. These songs are just me, and I have no intentions of selling them, etc, I just want to have...

  • Visitor
  • Hi everyone, hoping I can get some help with the right steps for a music thing. Here's where I'm at with this: 1-I have some music I'd like to post to Spotify. These songs are just me, and I have no...
  • RuyASchnaider
  • Visitor
  • 3143 Views
  • 2 replies
  • 0 likes
  • 3143 Views
  • 2 replies
  • 0 likes

My account is gone

PlanFamilyCountryATDevicePixel 6 and WebOperating SystemChrome/ Android app My Question or IssueWhen i want to login, i get that my account does not exists.Couple of years ago my account was hacked and i never changed the address. Today i did and my ...

  • Casual Listener
  • Plan Family Country AT Device Pixel 6 and Web Operating System Chrome/ Android app   My Question or Issue When i want to login, i get that my account does not exists. Couple of years ...
  • radowan82
  • Casual Listener
  • 175 Views
  • 1 replies
  • 0 likes
  • Account
  • 175 Views
  • 1 replies
  • 0 likes

Premium payment North Cyprus

PlanFree/PremiumCountryNorth Cyprus Device(Samsung)Operating System(Android ) My Question or IssueI have tried to pay for premium from multiple cards that are from Turkish banks but they all fail. Spotify does not seem have North Cyprus option. So I ...

  • Visitor
  • Plan Free/Premium Country North Cyprus   Device (Samsung) Operating System (Android )   My Question or Issue I have tried to pay for premium from multiple cards that are from Tur...
  • Maxim
  • Spotify Star
  • 1323 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 1323 Views
  • 3 replies
  • 0 likes

The system prompts me to change my password twice daily

I am currently working from Spain while utilizing a VPN located in England, which has proven to be quite frustrating. The system prompts me to change my password twice daily, including a six-digit code sent to my email. Unfortunately, I am unable to ...

  • Casual Listener
  • I am currently working from Spain while utilizing a VPN located in England, which has proven to be quite frustrating. The system prompts me to change my password twice daily, including a six-digit ...
  • Nickless09
  • Casual Listener
  • 234 Views
  • 2 replies
  • 0 likes
  • Login
  • 234 Views
  • 2 replies
  • 0 likes

I recently changed phones and i forgot my password

PlanPremiumCountry DeviceGalaxy A5 i thinkOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI had recently switched phones and had forgotten my password to my spotify account and am currently paying for premium. I would like...

  • Newbie
  • Plan Premium Country   Device Galaxy A5 i think Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I had recently switched phones and had forgott...
  • Not applicable
  • 327 Views
  • 2 replies
  • 0 likes
  • Premium
    Security
  • 327 Views
  • 2 replies
  • 0 likes

How do I deactivate an account?

I need to deactivate an account that I no longer have access to that email address how can i do that? Please help.

  • Visitor
  • I need to deactivate an account that I no longer have access to that email address how can i do that? Please help.
  • Maxim
  • Spotify Star
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account login issues

I have my account logged into my phone which is using my google account and it works fine. My computer updated (windows) and logged me out. I tried to log back in with Google and it says I don't have an account. I checked my account details on my pho...

  • Visitor
  • I have my account logged into my phone which is using my google account and it works fine. My computer updated (windows) and logged me out. I tried to log back in with Google and it says I don't have...
  • MihailY
  • Moderator
  • 328 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 328 Views
  • 1 replies
  • 0 likes

Automatically skips after 7 seconds for every song

Connected with my samsung smart monitor, worked without a problem for weeks and now when I play a song this automatically skips after 7 seconds. Not a single note is being played. It just keeps skipping. Tried everything, deleting reinstalling the ap...

  • Visitor
  • Connected with my samsung smart monitor, worked without a problem for weeks and now when I play a song this automatically skips after 7 seconds. Not a single note is being played. It just keeps skipp...
  • ribezaz
  • Spotify Star
  • 197 Views
  • 1 replies
  • 1 likes
  • 197 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify Family: Members didn't get Mail for Adr. Verification

Hey Com After more than 5 years of using the family plan, I have my 1st problem: address verification of my family members.I have received info that my members have received a request to verify their address. I have contacted my members and looked in...

  • Newbie
  • Hey Com 🙂    After more than 5 years of using the family plan, I have my 1st problem: address verification of my family members. I have received info that my members have received a req...
  • gf_araujo18
  • Newbie
  • 620 Views
  • 2 replies
  • 2 likes
  • Account
    Other
    Subscription
  • 620 Views
  • 2 replies
  • 2 likes

My Email Language is Wrong

PlanPremiumCountryRSADeviceSamsungOperating SystemAndroid My Question or IssueThe language set on my profile is English, but the emails I receive are in Zulu.Please correct the language of my communications to English.

  • Newbie
  • Plan Premium Country RSA Device Samsung Operating System Android   My Question or Issue The language set on my profile is English, but the emails I receive are in Zulu. Please correct...
  • Maxim
  • Spotify Star
  • 211 Views
  • 1 replies
  • 0 likes
  • Account
  • 211 Views
  • 1 replies
  • 0 likes

Where can I find the offline devices deletion section?

My offline devices limit is already full. I’ve changed my phone and would like to delete the old one from the saved devices.

  • Visitor
  • My offline devices limit is already full. I’ve changed my phone and would like to delete the old one from the saved devices.
  • Maxim
  • Spotify Star
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes