A Taiwanese who need your help!

[ms0366865]

Hi,I have some problems need your help.
First I'm Taiwanese so my english is not very well
you might felt hard when you read this message
A few months ago I registered spotify with my Facebook member. Days later I decided to be a premium member
So I registered a new member in spotify
But now I found that my premium member can't connect with my Facebook
So what can I do?
The Q&A in spotify says that if I use Facebook member to registe spotify I can't break it off!!
Are there any way to let me connect with my Facebook??
Help me please,this problem really annoying me

[jean3601 · Accepted solution]

Hello @ms0366865, Welcome to the community! 🙂

You can contact Spotify support here to assist you with your issue 🙂

https://www.spotify.com/about-us/contact/contact-spotify-support/?contact

If you receive a No-Reply email that says to check out the FAQ or Community just reply to that email and Spotify support will contact you 🙂

Support takes 24-48 hours to reply to you if they have not replied to you by tomorrow you can ask me here and i will escalate the issue for you 🙂

I hope this helped solve your issue 🙂

[cheungs7979]

Hi there, 

I am also based in Taiwan, and have issues with spotify playing music (even on shuffle play) for my account.

I had contacted the support team via email ([ ref:_00DD0pxIW._5005717n1h6:ref ]), but I have not received any update or replies.

Could you kindly help look into it or help escalate it within Spotify?

Any help would be greatly appreciated.  Many, many thanks!

-SC.