A bug in my android spotify

[Tslil]

Hey there!

Since I change my account from premium to the duo\couple premuime and added my bf (don't know if it is connected to the broblem or not) the player is stuck showing the same song even though I put different songs.

Sometimes the player just stops the music or loading slowly songs I already downloaded 

I pay every month and hope you will fix it soon,**bleep**

[DonKrill]

Happened to me once and resetting my phone cured it. 😊

[Tslil]

I did it and it fix it for few hours but the problem keep coming back.

how can I approch to the custumes service of spotify?

I pay every month for my account

[GloryPink]

Hey, have you solved your problem yet?

I've been encountering this situation like you on my android phone. Don't know how to fix it...

[Jeremy]

Hey there folks,

Thank you for your posts here in the Community. We're apologies for the late reply. We just came across this thread.

In this case we suggest that you perform a clean reinstall of the app. This will make sure there's no old cache files causing this.

If that doesn't do the trick and you have an SD card we suggest that you uninstall the app > turn off your phone > take out your SD card > turn on the phone again (without the SD card) > reinstall the app since the card can be corrupted.

Note: each person on the plan has to have their own accounts.

Keep us posited.

Cheers!