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Hey @JD007,
Thanks for your reply.
We really appreciate you keeping us posted about this inconvenience and we're happy to know that is now fixed. If the app starts to behave again, you can log out and log in twice onto your account, so the system will refresh. If this doesn't do the trick, you can always reach out and we'll help you 🙂
If anything else comes up, the Community will always be here for you.
Hey @JD007 ,
Thanks for posting in the Community.
Could you provide a short screen recording of your experience with the DJ? We will then be able to relay it to the implementing team.
We'd also need the brand, model and operating system of your device, together with the Spotify app version you've installed.
Keep us posted,
Cheers!
I'll see what I can do. Catching a screen recording of this is difficult because I can't make the DJ play something and I have to wait for it and hope to catch the intro, song and transition in time. That being said, the block from a single artist is only thing that seems to glitch.
In the meantime:
Galaxy s21+5G
Model: SM-G996U
Android 13
Spotify Version 8.8.14.575
I appreciate it. I really like this feature.
I have a video, but it's too large to upload. I edited it down to 2 clips but still too large. If you can tell me where to upload it I'd be glad to share.
Hey there @JD007,
Thanks for your replies and for the info shared.
You can attach the videos in your next reply in mp4 format using the Insert video option, or you can also upload them to YouTube or Google drive and make them public, so we can visualize them.
We'll be on the lookout!
Thank you for talking me through this process. Although the issues persisted for a few days, as of last night the DJ has been playing full blocks of songs when playing an artist. I'm not sure if you need the video anymore, since it's a resolved issue, but I'll post it anyhow even if the issue seems to be resolved:
https://drive.google.com/file/d/1vK4iesHeEuuqx2pNkBiFNy4ds1hr6rNH/view
I appreciate all your help and look forward to the future of the DJ.
Hey @JD007,
Thanks for your reply.
We really appreciate you keeping us posted about this inconvenience and we're happy to know that is now fixed. If the app starts to behave again, you can log out and log in twice onto your account, so the system will refresh. If this doesn't do the trick, you can always reach out and we'll help you 🙂
If anything else comes up, the Community will always be here for you.
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