All songs gone

[Memymomon]

So for the 3rd time this year i have opened up my spotify app to find that every single one of my songs that i had downloaded had been taken off of my device completly so now I have to re download all of my songs again. I tried looking for solutions already but cant find any.
I have a galaxy s7 edge and when I checked my offline devices it has my phone on ther twice with two diffrent dates for some reason which might be the problem.

[Catee]

Hey, @Memymomon!

Welcome to Spotify.

Have you tried the following?:

• Restarting Spotify
• Restarting your device
• Relogging into Spotify
• Reinstalling Spotify

Let me know if this solves your problem.

Happy Spotifying!
Cate

[Memymomon]

None of that helped. I went through my storage and found that spotify is taking up aproximently 1.5GB and it had alot of numbered foulders so I belive that is the music its just the app cant find it for some reason after it updates.

[Catee]

Were you adding songs in large groups before this happened? Unfortunately, you may have hit this bug.

Cate

[CanJanosh9]

I've got the same problem (1500+ songs in the saved playlist).

My one keeps "forgetting" where it's stored the songs and all of the settings I made with it (i.e. crossover, d/l and streaming quality, etc.) around every three days.

It is getting pretty annoying, but I don't think any streaming service was built to handle more than a certain amount of songs in a playlist.

I tried switching to spotify to see if I could get rid of a similar problem.

I hope this can be fixed.

Jan

[RodrigoPalma]

Hey @CanJanosh9, welcome to the Spotify Community!

This can happen due to cache-clearing apps on your device. You can remove your offline devices by following the steps here. After this, a reinstall will be needed to have this working again. Give it a try and let us know how that goes.

We’ll be waiting for your answer.