Android App Skips Songs

[Test2]

Hi,

I have installed Spotify 0.5.8.27 version on HTC One X+. For offline playlist after about 20 minutes (the time changes everytime) the app goes crazy! It does one or many of below mentioned:

1) It skipps songs continuously, until reaches end of playlist

2) Keeps on going back to the start of the song that was being played

3) Activates google voice

4) Dials out last number from the call history

I am paying member of Spotify and using the app to train for marathon. It is impacting my training as it is annoying to get stuck with these problems whilst running.

I saw many posts on the community with similar problem though there is no solution nor any response from @SpotifyCommnityManager as to what is being done for this problem!

Surely everyone deserves explaination to the problem and when it is likely to be resolved!!!

Spotify get your act together!!

sachin
..

[Peter__]

Hey! Welcome to the community 🙂 

Have you tried all of the steps outlined in the android troubleshooting guide?

Peter

[Numerobis]

I have the exact same issue with the skipping, dialiing, google now activating. I followed all steps in the self troubleshooting guide and it did not help.

I'm pasting details following your template. 

Description

See 1st post. The issue seem to ONLY occurs when i play music using a headset. Does not happen if plugged in my car (Aux) or phone speakers

What are the steps you took to get to the error/issue?

1. Make a playlist available offline (tried extremely high, then high quality)

2. Play music (headset)

3. Turn off screen

What I expected to happen

Play songs without the player skipping.

Did you restart your device when troubleshooting in section B?

Yes

Did you read the connection troubleshooting tips?

Not applicable

Your device

HTC One (2013) a.k.a HTC M7

Device’s Operating System

4.1.2

What type of account do you have?

Premium

Space left on your device

59 GB

Space left on your SD card (if applicable)

Not Applicable

Space left on your External SD card (if applicable)

Not Applicable

Is your device rooted?

No

Are you using a custom ROM, if so which one, exactly?

No

Did you set your external SD card as storage location?

Not Applicable

Did you manually install an older version before installing the latest version from the Play Store?

No

Do you have the same issue when switching between WiFi/Mobile Data (If applicable)?

Not applicable

If you said "No", when does the issue not occur?

Not Applicable

My mobile Spotify version

0.5.13.63 (0.7.1.5812.g77685925)

My desktop Spotify version (if applicable)

E.g. 0.8.4

My mobile provider and country

T-Mobile (USA)

My username

Do you have a Spotify (non-Facebook) login?

Yes

Are you logging in with Facebook or with your Spotify login details?

Spotify Login

Do you have any screenshots you can attach to more clearly explain your issue?

No

[Joe]

Curious that this only happens with a headset. If this is one with a built-in mic, it is almost as if the app is simulating headset button presses. I'd suggest sending in a contact form.

[Numerobis]

That's exactly right. I've tried with with a headset that does not have a built-in microphone and it does not exhibit any of the odd behaviour. I would of course rather use the one with built-in mic as the soud quality is better, and convenient to answer phone calls. I wonder if other people that experienced that issue were also using headsets with built-in Mics.

I'll send in a contact form

Thanks!

[tonyr100]

i have the exact same problem with my HTC One using headphones with mic adn listening to downloaded tracks.   it starts off ok but after 30 or so mins the songs keep skipping all over the place...  

[Kenlowric]

I have this same problem with or without the headphones.  it happens if i listen to the speakers on the phone and if i listen on a micless headphones.

[Zeppelin]

I have a Samsung Galaxy II and it started skipping downloaded tracks ( I was playing in offline mode) some tracks played nearly all the way then other jumped after a few bars, it was all over the place. I thought it was some shuffle mode gone wrong. The same playlist had played fine before and with the same headphones ( they do have a built in Mic also). It is really annoying so I may use the iPhone version of Spotify if this does not get fixed ( maybe apple are paying for this ;-/ ). Basically the developers need to test it properly before releasing and headphones should not cause any issues. I played the same playlist again tonight in the arm chair, so perhaps it has something to do with motion ?

---

@Numerobis wrote:

That's exactly right. I've tried with with a headset that does not have a built-in microphone and it does not exhibit any of the odd behaviour. I would of course rather use the one with built-in mic as the soud quality is better, and convenient to answer phone calls. I wonder if other people that experienced that issue were also using headsets with built-in Mics.

I'll send in a contact form

Thanks!

---

[Joe]

The other possibility is that the headset or the connection is faulty. You can check that by seeing if you get track skipping using the built-in music app.

[DVelasquez79]

Go into your settings on spotify and scroll down until you find the delete cache and saved data. It will delete everything in the app other than the app itself but it will fix the problem. Worked for me! Using a note 3.

[cplancaster]

I have a LG V10 and used to have an LG G3 and had this problem before. I don't want to have to start over with my Family Services and use a new password as I did before and it screwed up my Family's Accounts. It seems to only skip when I'm offline. What can be done to stop this from happening?