Android App Stuck Loading Song

[jacoballen4534]

Plan

Premium

Country

NZ

Device

Samsung Galaxy S21 5G

Operating System

Android 14

App version

8.9.50.552

My Question or Issue

I will clarify a few things first:

1.  I am connected to Wifi (Internet is running fast, I am able to search google and play videos fine)
2. I have attached a screenshot of a speed test to show that my network is not the issue.
3. I have tried repeating this on 4G and 5G with the same results
4. I have restarted my phone and restarted spotify multiple times
5. I have enabled 'Download using mobile data' in settings
6. 'Mobile straming' in settings is set to 'Automatic'
7. I can not find any new updates available for spotify on the Play Store

8. I do not have this issue the browser version of the website on my mobile device.

9. I do not have this issue on the desktop Spotify app

My issue:

I am able to log-in, play saved songs and search for new songs. But when I try to play a new song (anything that I havnt downloaded), the playback never starts.

I have attached a link to a video showing that I am able to search for a song, the lyrics underneath load, related songs and info about the artist all load. But the playback just sits in a 'loading' state.

This is very frustraiting as I efectivly cant listen to any new music on my mobile phone.

Adding the song to my Favorites (which I have marked to download all songs in this playlist) results in a notification saying downloaded 504/505, which never finishes.

(The 504 are the songs that I had already downloaded before this issue started happening)

Video of mobile getting stuck on playback: https://drive.google.com/file/d/1XSA_tS8FjMUgzorcCaaMtECEc3bZXXG2/view?usp=sharing

Screenshot of speed test run on my mobile: https://drive.google.com/file/d/1XTxzHrRek5HIeeK1odaNJmGLDXn90drj/view?usp=sharing

[Maria]

Hey there @jacoballen4534,

Thanks for reaching out on the Community & kudos for the troubleshooting you've tried so far!

Just to make sure that we cover all bases, could you try clearing stored cache from the app? Once it's done, try signing out from the app and back in again twice in a row. Completing these steps will resync your account info, but it shouldn't affect your downloaded songs.

Another option is to do a clean reinstall of the app, if you haven't already. This will clear cache too, as well as ensure that you're running the latest app version. Just keep in mind that this will remove your downloaded tracks, and you'll have to resync them once you've reinstalled the app.

If that doesn't do the trick, could you ask a friend or family member to log in to their own Spotify account on your device, just to see if they experience the same thing?

Let us know how you get on!

[jacoballen4534 · Accepted solution]

Hi Maria

Thank you for the suggestions. Unfortunatly, they didn't seem to do the trick.

It turns out that while testing some things out, my 'Date and Time' was set to manual (instead of automatic).

Setting this back to automatic somehow fixed the issue with Spotify.

This seems to have uncovered an even stranger issue though. Playback not working if your device Date and Time is not set to automatic.

Kind regards

[Maria]

Hey @jacoballen4534,

Thanks for keeping us in the loop and for sharing your findings on the forum!

That behavior is indeed quite interesting, and we appreciate your feedback about it. It's possible that your steps might help other users with similar issues in the future as well.

If anything else appears, just let us know. 

Cheers!