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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Casual Listener
  • 42764 Views
  • 66 replies
  • 25 likes
  • 42764 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878166 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878166 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26410 Views
  • 4 replies
  • 0 likes
  • 26410 Views
  • 4 replies
  • 0 likes

Superuser Contribution [SOLVED] Notification / Bluetooth Not Updating

DeviceSamsung Galaxy S10Operating SystemAndroid My Question or IssueThis is an issue I have resolved today and am going to explain what the issue is and how to potentially resolve it on your end as well. Lately I have noticed that the notification on...

  • Casual Listener
  • Device Samsung Galaxy S10 Operating System Android   My Question or Issue This is an issue I have resolved today and am going to explain what the issue is and how to potentially resolve it...
  • pando_off
  • Casual Listener
  • 2656 Views
  • 4 replies
  • 3 likes
  • 2656 Views
  • 4 replies
  • 3 likes

Superuser Contribution Does spotify still stream downloaded songs when not in offline mode?

PlanPremiumCountryUSADeviceS8+Operating SystemAndroid 9 My Question or IssueI download all of my music because I want to save data whenever possible. I downloaded all in the highest quality since I have a ton of space on my phone. I also turn my stre...

  • Casual Listener
  • Plan Premium Country USA Device S8+ Operating System Android 9   My Question or Issue I download all of my music because I want to save data whenever possible. I downloaded all in the ...
  • Jeifex
  • Visitor
  • 4912 Views
  • 5 replies
  • 2 likes
  • 4912 Views
  • 5 replies
  • 2 likes

Solved!!Superuser Contribution App performance issue on android

Music keeps stopping mid song. Will only start if I go back into app and perform any action. ( Pause then play, restart song, etc). At times it won't even play one complete songPlanPremiumCountryUSADeviceGoogle Pixel 6Operating SystemAndroid 14 My Qu...

  • Visitor
  • Music keeps stopping mid song. Will only start if I go back into app and perform any action. ( Pause then play, restart song, etc). At times it won't even play one complete song Plan Premium Count...
  • AlejaR
  • Moderator
  • 1995 Views
  • 20 replies
  • 0 likes
  • 1995 Views
  • 20 replies
  • 0 likes

Superuser Contribution App won't respond to commands from notification banner and headphones

App won't respond to commands from notification banner and headphones, can't pause, resume or switch songs. The only way to get it to work is to force stop the application and restart it, then it works until the screen is locked or the app is cleared...

  • Casual Listener
  • App won't respond to commands from notification banner and headphones, can't pause, resume or switch songs. The only way to get it to work is to force stop the application and restart it, then it wor...
  • OscarDC
  • Moderator
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Android: Cannot Add Local Files To Queue

PlanPremiumCountryUSADeviceGoogle Pixel 4A XLOperating SystemAndroid 13 My Question or IssueHello, I cannot add local files (mp3s) to queue on Android. It works on PC, but not on Android. I can see and play the local files, but I cannot add them to q...

  • Casual Listener
  •   Plan Premium Country USA Device Google Pixel 4A XL Operating System Android 13   My Question or Issue Hello, I cannot add local files (mp3s) to queue on Android. It works on PC...
  • Joan
  • Moderator
  • 1029 Views
  • 13 replies
  • 1 likes
  • 1029 Views
  • 13 replies
  • 1 likes

Superuser Contribution I use a Google Pixel. My spotify no longer works with mobile data,only wifi

I use a Google Pixel 3a, and I can't use my spotify with mobile data... Only wifi. And this started three days ago

  • Visitor
  • I use a Google Pixel 3a, and I can't use my spotify with mobile data... Only wifi. And this started three days ago
  • Maria
  • Moderator
  • 459 Views
  • 1 replies
  • 0 likes
  • 459 Views
  • 1 replies
  • 0 likes

Superuser Contribution Android Auto crashing

Plan: PremiumCountry: PortugalDevice: Samsung S21+Operating System: Android My Question or IssueHi, my Android Auto has suddenly started crashing. It was working but not just stops during the first song. I've tried clearing the cache but to no avail....

  • Regular
  • Plan: Premium Country: Portugal Device: Samsung S21+ Operating System: Android   My Question or Issue Hi, my Android Auto has suddenly started crashing. It was working but not just stops d...
  • Maria
  • Moderator
  • 1280 Views
  • 7 replies
  • 1 likes
  • 1280 Views
  • 7 replies
  • 1 likes

Superuser Contribution Keep the screen on on the mobile app during play back, and to see lyrics.

Plan PremiumDevice Samsung Galaxy S10+Operating System AndroidKeeping the screen on during play is definitely a much needed option.In the past, this was needed enough to keep the phone on my desk for instance so I could glance and see the artist/song...

  • Casual Listener
  • Plan Premium Device Samsung Galaxy S10+ Operating System Android Keeping the screen on during play is definitely a much needed option. In the past, this was needed enough to keep...
  • mkgtu
  • Regular
  • 12344 Views
  • 8 replies
  • 3 likes
  • 12344 Views
  • 8 replies
  • 3 likes

Superuser Contribution Android App not loading emails

PlanPremiumCountryCanadaOperating SystemAndroid v14 Hey Spotify, For the past 4 days, I've been unable to load albums on my phone. When I click an album it gets stuck on the black loading screen (see attachments). I have cleared my cache and re-insta...

  • Newbie
  •   Plan Premium Country Canada Operating System Android v14   Hey Spotify,   For the past 4 days, I've been unable to load albums on my phone. When I click an album it ge...
  • Eni
  • Moderator
  • 198 Views
  • 1 replies
  • 0 likes
  • Andoid
  • 198 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Android] Keep widgets from going blank on Android

The android widget goes blank after a few minutes of not playing music, even if Spotify is open in the background. Therefore to start listening again, instead of just playing play on the widget as I'm sure your supposed to do, you have to reopen the ...

  • Visitor
  • The android widget goes blank after a few minutes of not playing music, even if Spotify is open in the background. Therefore to start listening again, instead of just playing play on the widget as I'...
  • Susan_GP
  • Moderator
  • 2750 Views
  • 13 replies
  • 5 likes
  • 2750 Views
  • 13 replies
  • 5 likes

Superuser Contribution Remove animation from share menu

When you choose to share a song, the app pops up a little share menu, and it does a bounce animation. This animation does nothing but make this menu harder to use. You have to wait until it finishes to be able to select any of the options, which is s...

  • Casual Listener
  • When you choose to share a song, the app pops up a little share menu, and it does a bounce animation. This animation does nothing but make this menu harder to use. You have to wait until it finishes ...
  • Ivelina
  • Moderator
  • 334 Views
  • 3 replies
  • 0 likes
  • 334 Views
  • 3 replies
  • 0 likes

Superuser Contribution Video on podcasts has stopped working

I usually listen and watch the always sunny podcast on Spotify. But the video aspect doesn't work anymore.

  • Visitor
  • I usually listen and watch the always sunny podcast on Spotify. But the video aspect doesn't work anymore.
  • Not applicable
  • 20810 Views
  • 48 replies
  • 22 likes
  • 20810 Views
  • 48 replies
  • 22 likes

Superuser Contribution Spotify queue shuffles when connecting to car Bluetooth and opening the app

When opening the Spotify app (either from when it's closed or unlocking my phone) when connecting to car's Bluetooth, my queue reshuffles my current playlist. My phone is a Samsung Galaxy S22 and I have Spotify Premium. This has been happening since ...

  • Music Fan
  • When opening the Spotify app (either from when it's closed or unlocking my phone) when connecting to car's Bluetooth, my queue reshuffles my current playlist. My phone is a Samsung Galaxy S22 and I h...
  • Susan_GP
  • Moderator
  • 1031 Views
  • 3 replies
  • 1 likes
  • 1031 Views
  • 3 replies
  • 1 likes

Superuser Contribution Spela audiobooks

Varför stoppa spotify inte när en audiobok är **bleep**, oavbruten uppspelning är av och Automix är också avstängd?PlanPremiumCountrySwedenDeviceSamsung galaxy S20 FE 5GOperating SystemAndroid 13 one UI 5.1 My Question or Issue

  • Regular
  • Varför stoppa spotify inte när en audiobok är **bleep**, oavbruten uppspelning är av och Automix är också avstängd? Plan Premium Country Sweden Device Samsung galaxy S20 FE 5G Operating System...
  • abcdefgh0000
  • Regular
  • 639 Views
  • 12 replies
  • 0 likes
  • 639 Views
  • 12 replies
  • 0 likes

Superuser Contribution Music stops playing about ten seconds in

I start playing Spotify through the widget on my phone, and about ten seconds into the song it stops. It only starts again when I open the app specifically and keep it open on my phone even when the phone is locked. Any other app being open stops the...

  • Visitor
  • I start playing Spotify through the widget on my phone, and about ten seconds into the song it stops. It only starts again when I open the app specifically and keep it open on my phone even when the ...
  • Joan
  • Moderator
  • 1470 Views
  • 3 replies
  • 0 likes
  • 1470 Views
  • 3 replies
  • 0 likes

Superuser Contribution [Regression] Latest app version is broken when being run with ARMv8.5 MTE (Memory Tagging)

When running the Spotify application with ARMv8.5 memory tagging enabled, it will open, begin playing and then within 1-3 seconds, crash, with the below error. You will only be able to reproduce this currently on a Google Pixel 8 or Google Pixel 8 Pr...

  • Casual Listener
  • When running the Spotify application with ARMv8.5 memory tagging enabled, it will open, begin playing and then within 1-3 seconds, crash, with the below error. You will only be able to reproduce this...
  • Joan
  • Moderator
  • 744 Views
  • 2 replies
  • 2 likes
  • 744 Views
  • 2 replies
  • 2 likes

How do I stop an album from playing

I love CCR, but I can only pause it instead of logging out

  • Visitor
  • I love CCR, but I can only pause it instead of logging out
  • Amayy
  • Spotify Star
  • 303 Views
  • 1 replies
  • 0 likes
  • 303 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Volume control Android app glitch

Pixel 6 proSetup-Playing Spotify on Android app and connected to Alexa Dot-Viewing song lyrics IssuePhone volume control does not change Alexa Dot volume while viewing Lyrics in FULL-PAGE view. Volume works properly when Lyrics in HALF-PAGE view. App...

  • Regular
  • Pixel 6 pro Setup -Playing Spotify on Android app and connected to Alexa Dot -Viewing song lyrics  Issue Phone volume control does not change Alexa Dot volume while viewing Lyrics in FULL-P...
  • Ivelina
  • Moderator
  • 1115 Views
  • 5 replies
  • 0 likes
  • Volume Control
  • 1115 Views
  • 5 replies
  • 0 likes

Standardise features on iOS and Android/Windows

Why and how does Android and Windows get better features than that of iOS? For example on Android you get to play Playlists in order and not suffer from the smart shuffle nonsense.

  • Newbie
  • Why and how does Android and Windows get better features than that of iOS? For example on Android you get to play Playlists in order and not suffer from the smart shuffle nonsense. 
  • 163 Views
  • 0 replies
  • 0 likes
  • 163 Views
  • 0 replies
  • 0 likes