Android: Spotify Alarm Silent w/Smart Shuffle On

[sbryson]

When using a Spotify playlist as an alarm using Google Clock app, the alarm is silent if Smart Shuffle is turned on for that playlist. If Smart Shuffle is turned off, the alarm plays at the set alarm volume.

[sbryson]

Hey there folks,
 

Thanks for the reports!
 

Our teams are aware of this issue and we are working on a fix. It should be released in the near future. 

In the meantime, make sure to keep your app up-to-date.

Keep us posted on how it goes 🙂 

[MihailY]

Hey @sbryson,

Thanks for reaching out.

We've tested this one our end, however, we couldn't reproduce the issue. We therefore recommend reinstalling the app and removing Google from the app list on your account page to see if that makes a difference on your device. 

Keep us posted.

[Ascar]

I'm having the exact same issue. I'm using the stock google clock app https://play.google.com/store/apps/details?id=com.google.android.deskclock

It's not linked in my account. 

I use a spotify playlist as alarm tone. If that playlist has smart shuffle active the alarm uses the media volume. If it doesn't have smart shuffle active it uses the alarm volume as expected. This makes using spotify as an alarm incredibly unreliable. It must use the alarm volume even with smart shuffle to be reliable.

[Ivelina]

Hey @Ascar,

Welcome to the thread!

Could you and @sbryson check the app permissions, as well as Google Alarm's settings if you could toggle any of them to change which audio output the app is using?

Thanks and we'll be on the lookout. 

[Ascar]

There is nothing in the clock/alarm options that let's me choose which volume to use. Just a slider for the alarm volume. I'm just choosing a playlist (one created by me in my case). I double checked that the clock app has all permissions including overriding dnd before posting.

The switch between volumes happens when I turn smart shuffle on in the spotify app. Without smart shuffle (regular order or shuffle) it uses alarm volume as expected and with smart shuffle it uses media volume. I can then even adjust the sound of the alarm while it's ringing by changing the media volume slider. The problem is my media volume before sleep is usually silent, so my alarm won't work if smart shuffle is turned on.

https://www.reddit.com/r/GooglePixel/s/z6zm0YFzNJ

This reddit thread reported the same problem and also figured out the connection to smart shuffle. There is definitely multiple users affected by this. 

I'm on a Samsung Galaxy S23. The reports on Reddit are from a Google Pixel.

[Ivelina]

Appreciate the detailed response @Ascar!

In order for the relevant team to be able to do a further investigation, would you mind sending us your Android version, as well as the exact Spotify version?

Any other folks that are also experiencing this, it'd be very helpful to send us this info and also your device's make and model, as well as any other details that you think might be useful.

Thanks and hope to hear from you soon 🙂

@sbryson 

[Ascar]

I added screenshots of the android software info and spotidy app info. I retested the issue also one more time and it's still there and reproducible.

[Susan_GP]

Hi @Ascar,

Thanks so much for all the info you provided.
 
We reported the situation to the team in charge, and we'll let you know as soon as we have some news.
 
On another note, if you know anyone else who's also experiencing this behavior, it'd be helpful if they could share the device and Spotify version details here. 

@sbryson, if you're still experiencing this, send the info requested by @Ivelina.

We'll be here!

[Toinou87]

Same issue here:

Android 14

One UI 6.1

Google clock 7.8

Spotify 8.9.48.575

[Maria]

Hey there folks,
 

Thanks for the reports!
 

Our teams are aware of this issue and we are working on a fix. It should be released in the near future. 

In the meantime, make sure to keep your app up-to-date.

Keep us posted on how it goes 🙂