Android Spotify app fails to start

[misteroks-320]

Problem: Android Spotify app fails to start (the apps starts and keeps showing black screen with big green icon in the center, that's it - no any standard UX features  displayed, menus, etc)

When problem initially appeared:

 I logged out from devices thru web browser on spotify.com under my account

What I did to fix the problem:

1. Removed SD card
2. Did clean  reinstall several times (https://support.spotify.com/us/article/reinstallation-of-spotify/)
3. Updated phone to the latest stock Firmware
4. Switched between Wifi and LTE connections

Question to developers/support: 

How can I force Spotify app to go thru full initialization (possibly network cache reset, starting app in special mode/flags, etc) ?

Country

USA

Device

Motorola G power, 2020

Operating System

Android 11

Build Number 

RPMS31.Q1-54-13-11

Security patch

April 1, 2022

Software Channel

North America Retail

Spotify app version:

8.7.48.1058

[CarlosE · Accepted solution]

Hey @misteroks-320,

Thanks for reaching out to us and welcome to the Community!
 

We're aware of this inconvenience, so this issue is already being investigated. In the meantime, we suggest you provide the info we're asking for in the Status on this thread. Feel free to add your vote. You can also Subscribe to it in the three-dot menu, that way you can stay up-to-date with any relevant news about this.
 

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